Service is great. The place is very cute. Not many places to sit, but that's OK…read more Coffee was just OK

Love this place! Enjoy working and having a latte here, even though it's small there is usually…read morespace for me. Friendly staff and great vibe!

What a delightful spot in Shelby Park to shop!…read more My friend and I stopped in here after attending a private event next door at the Canary Club. And I wanted to buy so much! This spot has such a fun assortment of gift items to buy. For example, I saw Heated Rivalry-themed items, Louisville stickers and art, Moomin toys, a large Peanuts display and so many other bits of kitsch and fun. For food, there's a freezer of Louisville Cream, great sauces, candy and more. And the alcohol selection is really what shines! Lots of wine, beer and bourbon -- some you can drink on-site and others you'd take home. I ended up buying two types of seltzers I've been wanting to try. If this all sounds jumbled together, it's really not. It all works, and I love the style of Breeze so much as well. This store is pleasantly filled without feelings disjointed or overstuffed. It's definitely a great spot to peruse if you're in the area!

The Breeze is an amazing spot for high-quality gifts and specialty finds. Their tinned fish…read moreselection is delicious! The natural wines available are beautifully curated. Little locally-created cards, foodie candles, cookbooks and more line the shelves. I also love their NA spirits selection. The Kin Euphorics cans literally elevate my mood without the negative effects of alcohol. This is also a good casual date spot. Their is a cafe with yummy treats, high quality chocolates, and coffee drinks. You can enjoy your bites and sips on the front or back patio for a little extra sunshine in your day. Staff is always friendly, approachable and knowledgeable. Oh, and they have pints of Louisville Cream for a quick fix, too!

Stumbled upon this little shop while exploring downtown New Albany. I was immediately greeted and…read moreshown around the store. From spices to salts to sugars and teas this place has it all. I had no idea how many types/varieties of sugars and salts existed until today. Every product had a corresponding jar beside it, which you could open to smell (this was really helpful). I ordered a large Lemon and Cherry Tea, it was refreshing. I like that they have sampler sets, which reduce the costs if you were to buy the items individually. The prices are on the higher side but they do advertise their products as "fine spices, herbs, blends, salts, teas". I picked up 1oz of the Crazy Chicken Seasoning and 2oz of the Dragon Fruit Fusion Herbal tea. My partner chose 1.5 oz of Pineapple Sugar, 1.5 oz of cranberry Orange Sugar and pineapple upside down maple syrup 8.45 oz. Our total with my tea came out to $60.43 after tax. While I can't afford to shop here regularly, this place is a perfect stop for someone needing to pick up a gift for any occasion. The shop was organized well and inviting to newbies.

A Lesson in "Local" vs. Franchise: My Experience at The Spice & Tea Exchange…read more I'm writing this not from anger, but from concern for fellow consumers who prioritize supporting truly local businesses and expect quality products backed by genuine customer service. What I Thought I Was Supporting When I visited The Spice & Tea Exchange during their grand opening, I was delighted. The boutique aesthetic, the owner's involvement, the community feel--everything suggested an independent, locally-owned shop. As someone who intentionally supports local businesses over chains, I became a repeat customer, purchased multiple items, and referred others. The Quality Issues I experienced problems with two different teapots: First purchase: A yellow stoneware teapot infuser with a design flaw--a tiny screw that constantly came loose, making the lid crooked and unstable. The store provided a replacement (the glass teapot), which I appreciated. The exchange: I chose this BEAUTIFUL glass teapot infuser as replacement. Within a short time, this teapot cracked while I was washing it in the sink--not dropping it, not exposing it to temperature shock, just routine cleaning. I own numerous glass items--French presses, teapots, bowls--many for years without issue. I've even accidentally dropped glass items that didn't break. Quality glassware does not spontaneously crack during gentle washing. The Customer Service Breakdown August 2025: Since I do not live in New Albany and wasn't sure when I would be able to make it back to the physical location, I sent a detailed email to the New Albany location. No response. October 2025: I contacted corporate through their website. Customer service (Toni) was sympathetic and promised a replacement. However, she stated: "Since our stores are independently owned and operated franchise stores, if you would like a refund or credit, contact the store directly." Three months later: No replacement ever arrived. December 2025 in-person: I explained everything to owner Kellyjean Gettelfinger. She told me "glass breaks" and that their in-store containers also break "for no reason." She said she'd "be the one losing money" if she helped, and asked what I expected her to do. No accommodation was offered--no exchange, store credit, or goodwill gesture despite my being a repeat customer who referred others. The Franchise Reality The Spice & Tea Exchange is a franchise. It may be owned by a local resident, but operates under corporate structure that fundamentally changes the business: Quality Control: The owner likely can't source better products. Franchise agreements typically mandate approved vendors and products--explaining why she knows their containers break but can't change suppliers. Customer Service Limitations: You're caught between franchise owner and corporate--neither takes full responsibility. Corporate says "contact the store," the store says they'll lose money helping you, and you're left with a broken product. Where Your Money Goes: Your money splits between the local owner, franchise fees to corporate, and corporate-mandated suppliers (often out of state)--very different from a Mom and Pop where revenue stays in the community. Decision-Making Authority: Independent owners can take a loss on defective items to preserve relationships. Franchise owners operate within corporate constraints and seem less empowered to prioritize customer satisfaction. What Quality Retailers Do Reputable glassware companies (Pyrex, Bodum, Ball, Le Creuset) stand behind products with warranties. Quality retailers source products they trust, warn customers about limitations, offer guarantees, or stop carrying problematic items. When glass breaks during normal use, it's defective. A responsible retailer addresses this, not dismisses it. For Fellow "Buy Local" Consumers "Locally owned" and "local business" aren't always the same. A franchise may be owned locally and employ local people (so does Walmart), but the business model, decision-making power, and revenue flow differ fundamentally from independent businesses. If supporting truly local businesses matters--where owners have full autonomy, money stays in the community, and customer relationships are prioritized--ask whether a business is independently owned or a franchise. I believed I was supporting a local owner who would stand behind products and value customer relationships. Instead, I encountered corporate constraints without corporate accountability, unresolved quality issues, and dismissive responses to legitimate concerns. I don't write this to attack anyone personally, but because I care about where my money goes and what business practices I'm supporting. I hope this helps others make informed decisions and encourages all businesses to prioritize quality and customer care. Documentation available: Emails from August and October 2025 if needed. I wish I had photos, unfortunately I threw away or gave back what I had.

While checking out support Small Businesses at Lynn Family Stadium I came across this brightly…read moredesigned drink business tent. It was very busy with customers and I ask one the guys what he thought of their drink he was enjoying and he gave it a thumbs up and he went and bought a second drink. With that vote of confidence, I purchased one for myself and was impressed. My blue drink had great packaging that was pleasing to the eye. It tasted fantastic and not overly sweet. Now I want more. My understanding is they are a vendor at Lynn Family Stadium and have pop up stands all over the city. They announced where they will show up on their instagram page. The service was great as well. I am a customer for life, so go get you some.

This lemonade stand was at a neighborhood event. They served lemonade and flavored lemonade…read moreincluding peach, watermelon, pineapple, blueberry, and raspberry. I had the raspberry. It was cold, served in a handy pouch with a bendy straw and not super duper sweet. Excellent on a hot day. I'd like to try the other flavors so I hope to see them soon at another event.

Cute little candy shop in Southern Indiana [New Albany IN]…read more Located in the historic part of downtown of New Albany this candy store specialized in handcrafted French-style macarons and chocolates. The storefront is the cutest with pink motif colors... pink awning, pink doors, pink signage. Inside is nostalgic. They have pre-packaged candy as well as candy by the pound. Mix & match chocolates from the Sugar Bar and choose from a large or small candy cup. I chose the small candy cup for $10 and had it filled with milk chocolate peanuts and milk chocolate raisins. Friendly customer service. When someone exits the shop they bid you with a "have a sweet day." Family owned and operated. Instagram: @newalbanysugarshoppe Review #3878

Oh my, sugar overload! If you have a sweet tooth, you have to check out the New Albany Sugar…read moreShoppe! This small shop is tucked into a side street in downtown New Albany. Look for the sidewalk signs to lead the way. And despite it's small size it is absolutely chock full of sweet goodness! I saw several candy brands that made me feel nostalgic. Macarons are a signature -- definitely check out the large case of many flavors. And it boasts a case of so many chocolatey treats. I ended up getting some chocolate dipped Oreos, sprinkled in edible glitter, for my kids, who went nuts over them. (I maybe snuck a bite too!) I love taking time to explore New Albany, to see what new-to-me shops I can discover. The New Albany Sugar Shoppe was a highlight during my recent trip across the river.

First impression - delicious! My co-worker brought in 2 dozen assorted doughnuts and the team…read moreenjoyed them all day. I trust her - she loves sweets but is selective in how she indulges. I selected a bourbon doughnut which was a chocolate glazed doughnut with a flavored cream filling. An indulgence! It made my office smell sweet just while it sat on its plate. I not close to this location; however, it's now bookmarked as a reminder when in the area.

Had an absolutely amazing experience at Dough Baby Doughnuts in La Grange, Kentucky. From the…read moremoment we walked in, everything smelled fresh and sweet and it instantly set the tone for a great visit. The display of doughnuts looked incredible with so many unique and creative options it was honestly hard to choose. We tried a few different flavors and every single one was delicious. The doughnuts were soft, fresh, and perfectly made with just the right amount of sweetness. You can tell they put real care into both the flavor and presentation. The staff was also very friendly and welcoming, which made the experience even better. They were helpful in explaining the different options and made the whole visit feel personal and inviting. The shop itself has a cute, local feel that makes it a great stop whether you're grabbing a quick treat or just stopping in to try something new. Everything was clean, organized, and well put together. Overall, Dough Baby Doughnuts is a must visit in La Grange. Great food, great service, and an all around fun experience. Easily five stars and we will definitely be coming back.

How about 88 years of making cookies and cakes for you to swoon over?…read more Well if it's cake, it finds me . This time is no different. Truly from the outside of the building it's a simple little place you might just pass it by! But let me tell my tale! Don't pass this by. You would be disappointed. Now as we wandered in they make it all in house. It's a family tradition that's been handed down with the third generation still overseeing the business. She also bakes the cookies and cakes. They make to order if needed. If you need a cake for that special occasion, order in advance. If you want a special treat they make small batches of cookies. Their sugar confectionery rounds are absolutely delicious. These cookies are ready and are the best sellers! We tried the strawberry and chocolate cookies. Now it's not just cookies! How about a brownie too? The brownies that you need In your life. These life changing brownies are moist inside with a hint of chocolate sweetness on top. See life changing. Ok now you know the basics to life. You know where to get the best cookies in downtown New Albany. Yes you're welcome! Come and be impressed. Leave happy! The customer service is just as sweet as the cookies . Cake can make you smile and bring delicious comfort and happiness.

Of course coming to this area we had to get some cookies from here. The woman was nice enough to…read moregive my son a sample cookie who then gave her a thumbs up lol. Brody approved! Cute little bakery and my family was happy I brought them some snacks home from our vacation. Woman was amazingly nice.

Well I found the Holy Grail of coffee shops! Yup it's in New Albany!! Was about passing out with…read morefatigue so googled coffee near me and it was less than a mile away. OMGOSH! LUCKY ME! Their Winter specials all looked delicious and what did I see but my FAVORITE thing when it comes to food or drinks: A FLIGHT!!!! Yeah baby!! I was all over that - Take my money man! I love a good matcha latte and boy was this one DELICIOUS!! The owner, who is a VIBE and a cross between a Gen Z (?) (OK well he looks young but acts like an old soul) and a Hippie! He was playing all my favorite music (CSNY, Mammas & Papas, etc) and was just super cool said he will be making his own syrups. He's going to make lavender for a lavender matcha latte! Yup, very excited about that as I love to try those now wherever I go. That or a chai latte. This will become a frequent stop for me!

The tiramisu latte is the best coffee I've ever had in my life!!! Yum yum yum. Highly recommend.read more