The site does all types noninvasive imaging tests. The…read morestaff is very professional and reassuring. Every step; from check-in through check-out and double checking your identity, even if they just saw you minutes earlier. Explaining the do's and don'ts before the procedure. The day of the procedure; what will happen, how long it takes, answering any questions, and putting them at ease. This is helpful if a client hasn't had any previous experience. Your not treated like another chunk of meat. The place is very clean.

If there was a thing to do wrong they did it. The records department was operated by a person that…read moreseemed to care about their summer tan than being of assistance. My doctor is decent, but it is the surrounding elements that are difficult to overlook. I have had problems with more than one department. I took the time to write this out, that's not something I do often, that indicates something in and of itself.

Much better customer service at Wappingers Falls location. Front Office reception staff ,…read moreespecially Jaclyn was very friendly, competent and extremely helpful. Poughkeepsie office should take notes!

I have a fractured leg. I got ct in wappingers,all was great. Had to get other imaging and went to…read morePok. There is about 7 steps to get into the place. No one gives a heads up. 2. I get a couple of tests done. They cant send it to my doctor, after many pleas fm me and my doctor. What they finally did send was not helpful. You know how expensice these tests are. 3. The machines are old !! I want the best for my outcome. 4. Last time place was done over must have been the 1960s. Machines down in the dungeon! 5. I tried keep and support local but had i known what this place is like, I want My Best Outcome. 6. I went to wappingers location my wife went in to get a hard copy of report with my drivers lic. And girl wouldn't give it. She could have walked to door and verified it was me. No, tell him to hobbled in ! Never will I come here and deal with these uncompassionate healthcare providers! GET YOUR BEST OUTCOME!​

AWFUL first impression.. Not sure why you're given option to make appointment on line when no one…read morecalls you back OR ever answers phone! When I finally got a person the woman was abrupt and actually sighed when I stated I was never there before rushing me through questions, is this not her job? Unfortunately the call was dropped when I called back again no one answered when I finally got ahold of someone I was put on hold and forgotten, literally no one picked up call! People call an imaging office with concerns, issues and some fear so to be treated in such a manner is disheartening! Hope you're treated better if ever on the other side on the phone!

No one answers the phone ......messages not returned... nothing on web site to allow a new…read morepatient to log onto Portal....MRI stopped working properly mid scan(although the tech was very helpful)

Do not go here you go in and they never send you any results I have to get an attorney to do that…read morefor me and the answers you get they don't even know how to spell

A very pleasant location to get your body scans. The waiting room is a bit cramped, but the intake…read moreprocess is very regimented and private. This was a breath of fresh air - it's always so awkward to stand over a receptionist's desk and try to discuss personal information. I liked their set-up a lot - they were very professional and kind. I had a diagnostic bilateral mammogram (need them early because my mom had breast cancer young) and a follow-up bilateral breast ultrasound last month. The mammo tech is a doll - really knows her stuff and is very pleasant. Makes the experience very seamless.... the ultrasound tech was very nice too. The radiologist was a lot friendlier than I expected - most of the time, radiologists have no personality. He was really cool, though. My dad went there for a CT scan yesterday and reported a similarly pleasant experience. I would recommend coming here for your scans - it's a great place to do so if you need them!

I've tried several different local images services but Hudson Valley Imaging is by far the best. I…read morenever have to wait and when I first arrive I'm greeted by Chanel who is so sweet and welcoming you can't help but relax in her presence! Chanel thank you for calming my nerves and for your friendly, smiling way you have. Highly recommend.

This place used to be good. For about three years now, the phones often do not get answered at…read morecertain times of the day, which to me is very odd. The MRI technician seemed to be lobotomized frontally; she had no personality, like she didn't care, and her demeanor was one that was very ornery and unprofessional. Every time I go there, it is filled to the brim with patients who all look like they are waiting for their turn in the electric chair. Absolute nonsensical moose droppings. My neurologist told me that they did NOT get the report from this place; this is UNACCEPTABLE!!! This is 4 weeks later...what in the holy hell is this awful unacceptable poop show? The office supervisor basically chided me when I asked for a CD after she said "Did you call before hand, or did you just come in?" Do NOT ever speak in a curt, dictatorial voice like that to ANYONE. Condescending bull crap.

My daughter needed an x-ray before seeing her pulmonologist but I didn't know I needed an order…read morefrom the doctor. Jemima, a wonderful woman who works at the front desk, physically went to Pulmonology for me to get the order. She then checked us in and brought me the forms to sign. She told me not to get up because I was holding the baby. I am blown away by the kindness and helpfulness so I just needed to write a review of it.

On August 7th, I,, was scheduled for an MRI of the brain. During the preparation process, I was…read morecalled in by a nurse (or staff member) to have an IV line inserted. While she was attempting to insert the IV, I experienced an immediate and severe nerve pain--a shock-like sensation radiating to my middle finger. This pain has persisted since that moment, accompanied by tingling and discomfort. The nurse remarked that she had never encountered such a reaction before. She made multiple attempts to insert the IV, and during one of these attempts, the nerve pain occurred. Since then, I have continued to experience ongoing symptoms.

Just an update as per Steve K response to my review to call to discuss further…read more I m doing this to protect other patients of the ongoing misleading hidden fees they are charging for services without telling the patients. And giving you the impression it is a copay n just sign the Pin pad. Someone returned my call. Said she will have someone from the Rockland location call me back to discuss further. A Teacy Lia called and upon my explanation I was giving since 9/3, she said, I already signed for the service n cannot refund me my money. She can make a note in my file I do not wish thst service. When I reacted, she then said, oh, I said I will see what I can do. Lies, lies, lies. She is claiming no one will never mislead me there. Am I a fool to be stressing myself out for a refund if I agreed and understand what I am signing for. Once again I explained to her, I signed because I asked the question if I have a copay n the rep said , " yes" $40.00 sign the pin pad. Unfortunately, we trust these ppl without double checking to make sure no hidden information. I thought I m signing to acknowledge a copay not an additional service that my insurance does not cover. I dont need any additional services. I m clean. Tracy was rude to me n told me I am lying on her staff. And she bluntly refused to give me my refund. She said, I can take a lawyer if I find one to represent me. Upon arguing with her, she slammed the phone down on me. Yep, this is the type of service you get after your money is being taken from you wrongfully... She even said, you dont need to come back here for the service. Yes, these are the kind of people LHR have on their team to give customers service/patients satisfaction.... I hope people are reading my reviews n make wise decisions. Do not sign anything without checking. Copay ask them to bill you. I learned my lessons. I will never pay anyone again copay. I will let them bill me because what the employee s of LHR in Rockland is doing to patients. Not telling us the truth. This location are misleading patients. Not sure if it is a requirement how to approach these additional services to get money from patients. 18 Squadron Blvd, New City. Do not trust them. Nice workers, but there is something behind that nice approach that patients are being mislead by. Be smart, n wise. Do not sign anything without reading or questioning. I might not get my money back as stated rudely by Tracy Lia; But thr this review i will save a lot of $40. Dollars from being taken innocently from patients.

DO NOT GO HERE IF YOU BROKE A BONE! I hurt my foot. I went to an Urgent Care Center in Somers. They…read morewere listed as doing xrays. I get there to be told there are no techs who can read it, there aren't any urgent care centers that have techs available at the moment (there is a shortage), and that I should go to Yorktown Imaging. They were very nice there and I have no compaint about them. I went to Yorktown Imaging at 6:30pm and got an xray. They even gave me a disk. They told me it would be on my portal that night. Mind you, I'm driving about an hour now with a possible broken bone in my right foot. No, there is no one who can take me. That is beyond my control at the moment. I get to Yorktown Imaging around 6:30pm and they take an xray. They told me I would get a result that night. Never happened. The urgent care center called them, and they were told it would take 3-5 days to get it read because they were not part of Northwell Health. Yorktown Imaging was fully aware that I went to an Urgent Care Center that was not part of Northwell Health, and that my doctor was not a part of Northwell Health. I told them my doctor is part of Optum. They told me that they can read their system no problem. Since the doctor who wrote the script was from the Urgent Care place, they kept telling me the results would be sent to them, even though I filled out the form telling them where to send it to my doctors with their name and phone number. They didn't really care about anything else and seemed to be keeping to the 3-5 days to read it. I had numerous nurses call them trying to get the results. It took a total of 22 hours, and 3 solid hours of phone calls from me to get the results read. This was for a possible broken bone that was very painful. I would have gone to the ER, but it was a much farther drive, and all highway driving. I thought it would be faster (and cheaper) to go to an urgent care office. I am immunocompromised and would rather not spend 5 hours in the ER. My bad, eh? After that, I couldn't go to an ER because the insurance company is not going to pay for a second xray and an emergency room visit when I already went to urgent care and had an xray done. And they shouldn't have to. I am so disgusted with how this was handled I can't even contain myself. Yorktown Imaging sucks when it comes to an emergency. The healthcare centers in northern westchester need to get their shit together. No one should have to wait 22 hours to get an x-ray of a possible broken bone read. It is completely unacceptable. And it is the healthcare systems fault, not necessarily the employees, but the radiologist who read the results should have know better.

Very competent, very courteous, very caring. Excellent provider of all types of imaging (MRI,…read moreCTSCAN etc.). Highly recommend.

I went for my Bone Density Test and I had a EXCELLENT…read moreexperienced Staff Member with my testing Great Quality Care !

REVIEW IS FOR THE LABORATORY TIP: Caremount is now OPTUM…read moreHealth. The sign outside will still show Caremount. Look for the Blue glass structure in the same plaza as FIVE GUYS which is where I headed after my lab fast. Staff is very courteous and professional. My phlebotomist, ( Elizabeth?) was great as was the receptionist. TIP #2: Make sure that your prescription has been called in and approved. If so, I was able to be a " walk-in.