I'll be honest, going into this I had no idea what to expect. I'd never hired a professional cleaning service before, so there was definitely some hesitation on my part whether it would be worth the investment or if the whole experience would feel awkward having someone else clean my space. Luckily, Duty Cleaners completely put those concerns to rest. From the initial booking process to the actual cleaning appointment, everything was remarkably straightforward. No complicated procedures, no surprises, just clear communication and a team that showed up exactly when they said they would! The cleaning team who came to my home really were awesome. They were genuinely friendly and approachable, which made everything feel comfortable rather than intrusive. They moved through our home pretty quickly, yet somehow managed to catch a lot of details. My bathroom, in particular, completely blew me away with how clean it was. I consider myself who cleans regularly, but seeing the results of a professional deep clean was crazy. The quality of work, the reliability, and the peace of mind makes pricing completely reasonable. Overall the rate was low, and I'm super pleased with the cleaning! read more

Beware that this company does not honour its quotes! VERY DISHONEST COMPANY! They started work without approval despite deciding thwu would charge 50 percent more than original quote! read more

I booked Duty Cleaners for a deep house cleaning before my in-laws came to visit and oh my they totally transformed the place. The kitchen was a disaster zone - crumbs everywhere, spills I'd given up, and that oven I've been avoiding for years. They didn't just tidy up; they deep cleaned everything. I was stressing about the visit, but walking into my home after cleaning was such a relief. They were worth every penny. Only hiccup? They were about 15 minutes late, but they texted ahead to let me know, so no big deal. I'll probably use them again next month. read more

Misrepresented Service & Poor Handling of Feedback I booked this company for a post-construction clean and paid nearly $800, expecting a thorough job aligned with that level of service. What I received was a basic clean: visible dust was left behind, a ceiling fan and open vents weren't touched, and no deep work was done in the bathrooms, which had brand-new fixtures and required only light wiping. The cleaners arrived late in the day (after 4 PM) and worked for about 2.5-3 hours. I was present for the walkthrough, but due to the late finish, I didn't have the time or energy to inspect everything in detail. After a closer look the following day, I noticed multiple missed areas and contacted the company within 48 hours. I tried to communicate clearly that my concern wasn't just a few missed spots--it was that the home didn't require a post-construction clean, and the work done didn't justify the price charged. Despite this, the company's responses repeatedly sidestepped that point. Instead, they offered a $75 "goodwill" refund (not acknowledging any fault), and only after several follow-ups increased it to $150. I accepted that amount to move on, not because it was fair compensation. They also offered a re-clean, which I declined. By that point, the home was no longer empty, and my confidence in their quality had been lost. What bothered me most was how they publicly responded to my review--claiming I "threatened" them with a bad review, when I had simply stated that I would share my honest experience if no resolution was reached. They even quoted part of my message out of context to justify that claim. Then, my review was removed altogether. This company positions itself as professional and responsive, but my experience was the opposite. Poor communication, lack of accountability, and dismissive handling of valid feedback. I would not recommend them, especially for post-renovation cleaning. read more

I will be clear that the only thing I wasn't extremely pleased about was the result of kitchen and bathroom floors. Everything else was very well done and thoroughly cleaned. They cleaned the walls very nicely, the bathroom is beautiful and kitchen and appliances came out amazing as well as the cupboards and drawers. I would recommend not rushing through the final walk through and if you see something you don't like something to tell them and have them re do it. They offered to come back again and clean the floors if I wanted but I declined. The offer was there. I had originally made it clear that I wasn't too too picky about the state of the house as it's a rental and that I didn't need to see my reflection in the floors. However, in my book, to my standards, that still doesn't mean I want to the floors the have visible dirt on it. Either way, overall it was a good service. The man who came to the house was nice. That was a plus too. read more

We had booked Duty Cleaners to do a move in clean. They were 3 hours late and then they just rushed everything since they were so far behind in their day. This company was expensive and I was expecting so much more. Such a waste of money, I would not recommend them to anyone Sue Edmonton read more

I initially contacted several cleaning companies to get quotes. The Duty Cleaning gave me the best quote very fair too the size of home to be cleaned. I was very satisfied with their service and now I have booked for their service for once a month service. Very clean, with much attention to details and reasonable price. read more

****Update: After much back and forth, their resolution for this entire situation was to offer me $100 off with the exception that I remove my reviews. .... As a person who frequently reads reviews, I find that keeping this review up is worth more than the $100 they bribed me with. Always double/triple check the businesses you chose to hire !!!! - They also had my Google Review publicly removed. Terrible service. ****BEWARE**** I originally planned on hiring a cleaning service for a house that I am renting out when my tenants moved out. I chose the "Move In/Move Out" service which provides everything from cleaning the cupboards to vacuuming the carpets. I thought this would be perfect, as the house is completely empty, therefore; it shouldn't be too difficult to clean. Once the cleaners got there, I got a call saying they would have to charge me $450.00 for them to clean the house ($150.00 more than I was originally quoted). They did so demeaningly. They chose unnecessary words such as "filthy," which I would not expect from a "professional" house cleaning company. The reason why I hired a third party cleaning company was to avoid the embarrassment of the condition of the home. I hired them for the sole purpose to clean, not "tidy." Despite them demeaning the cleanliness of the house, I chose not to argue and I agreed and had them bill me the updated amount. I just wanted to get the house clean as soon as possible. Later I got a call that they were "all finished." Once I came to the house, I seen that the carpets were not at all touched. Not even attempted. Even though they had assured me the house was "finished." When I reached out to the company, the assured me that the cleaners "vacuumed as much as possible regardless of them being dirty and picked up as much as they can off the carpets with their hands." (Please see photos to show that they weren't not at all attempted.) I sent them two emails letting them know my concerns of the carpets, however, they assured me that the cleaners had vacuumed the carpet and continued to disclose the dirtiness of the home (which had nothing to do with my major concern: the carpets). So the second email of them not assisting me with my concerns, I had to physically go into the home and vacuum myself to prove that they had not been touched. I sent them before and after photos and videos of me vacuuming them. This did not take me long and I used a regular Shark Vacuum. This got most of everything off the carpets. (I was told they had a top of the line Dyson vacuum which could not get anything off the carpets...). Once they received the email with the before and after photos they told me that the photos "helped them understand the situation much better" and wanted to call me to discuss further. Once they called me, I received more demeaning service, even after I told them how disappointed and upset I was over how this had to be handled. This was after the fact I received emails from them already assuring me that they "vacuumed as much as possible regardless of them being dirty and picked up as much as they can off the carpets with their hands." Which are blatant lies as shown in the photos. The carpets are untouched without any sign of vacuum or human pickup. I had to take time out of my day to email photo and video evidence that the vacuuming services were not complete. After everything, I have no choice but to give a 0-star rating. I absolutely cannot recommend to anyone. Truly unsure why I had such terrible service. It does not make sense, as I tried to work with the company even after being quoted $150.00 more and also after trying to work with them by sending them two emails to let them know I was unsatisfied with the carpets. It was only after I showed photo and video proof were they serious about helping me, which even then they resisted from doing so. I was left with the full charge of $450.00 + GST over a service that was not complete (see photos). The fact that I was lied to and demeaned over the condition of the house was not at all I expected from a house cleaning service. I have various pictures and videos showing evidence of a service that was assured to me to be completed but was not at all touched. I was blatantly lied to, demeaned, and made out to seem like it was my fault for not making aware of the dirtiness of the home. It's completely unbelievable to me that I was charged this much money and was being blatantly lied to and demeaned. This has been extremely unpleasant to deal with and when offered my concern with how everything was handled, they continued to make it as though it was my fault. As a company that provides this type of service, I cannot believe that this is how it had to be handled. Extremely upsetting. read more

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well first off they are not a housekeeping or maid service as advertised on yelp. They just do house cleaning which totally different service I was told. I was looking for at least take garbage out They did come back and deal with issues i had and did what was enough to please me As well it was a costly mistake on my part Now i know the difference between two services read more

We wanted to provide an update on our previous posts so that existing and potential clients of Duty Cleaners can see how they responded. While our initial interactions with the company were a challenge, I am happy to share that Mikail has reached out to us in an effort to make this situation right. He has listened to us, acknowledged the opportunities for improvement and has worked with us on a mutually acceptable resolution. Part of this resolve has been a partial refund, which we appreciate and acknowledge is outside of Duty Cleaners Policy. Thank you Mikail. read more

What a relief it was to have Duty Cleaners take some of the stress away from when we were moving. The cleaners showed up and took care of everything. Real professional. read more

I hired Duty Cleaners to do my move out clean and was extremely impressed with their services. Communication was easy via email or phone. They were able to give me a quote right away. I've hired cheap move out cleaners in the past who would miss spots, clean slowly and add on surprise costs, but Duty Cleaners did not pull any of that and was true to their word. Great company, great service, highly recommend! read more

The 2 ladies that came to do a move-out cleaning of my mother-in-law's townhouse did a tremendous amount of work in a short time. It was a giant mess to start with, but the ladies were very detail oriented, and i was very pleased with the results. Correspondence with management was prompt and accurate, and they were very accommodating when i needed to change my original booking. The entire company went above and beyond my expectations, and I wouldn't hesitate to recommend Duty Cleaners to anyone in need. Thank you so much! read more

The only company to answer my call at 7pm. Was able to get a speedy booking. Love the text messaging customer service option. Allowed me to communicate with the company and cleaners while organizing a busy move. read more