New patients and Tricare recipients WARNING!…read more They advertise that it takes ten days and mailing time after you "apply" to become a patient within this facility. That is a LIE! Fourteen days ago I arrived and completed the "application" showing them I have three (03) medical insurance plans and told them I would take any physician who specialized in internal medicine and would accept me as a patient. I just got off the phone with them and I was turned down by a physician and my "application" went into the "bucket". This wonderful receptionist had to obtain guidance from someone and now I can have the "privilege" of calling them tomorrow to see if another doctor will accept me as a patient. Since I am in need now, new to the area and carry three medical payers I guess I will just be one who keeps tying up the ER at GENESIS for care! Hey, here is a novel idea, how about you pull your clinicians into a new patient lottery on a weekly basis and if the requested/primary physician declined you could let someone else decide if they want the new patient "on the spot" instead of making them wait another week in the "bucket". OR simply tell me you don't want me as a patient via a telephone call and I will look elsewhere.... Must just be my 56 year old in decent health mind BUT sure seems to me making someone having a bit of an issue wait is not the way to rack up a decent YELP rating or word of mouth "recommendation" list. Again, I have a med issue that needs care, have three (03) insurance policies and can't get these CLOWNS to even tell me how long it takes to be accepted into their facility. Please send me a denial letter and let's be done and how about CALLING a newly accepted patient as someone may need your help. I HIGHLY RECOMMEND YOU GO ELSEWHERE BECAUSE IF THEY CAN DI THIS JUST TO MAKE A "NON-DECISION" I WOULD HATE TO FIND OUT WHAT THEY DO WHEN ITS A LIFE OR DEATH DECISION. Makes me even happier to be your first Yelp review and just wish I could give you negative stars to show you how I really feel about your displayed ability to make a decision.

This is the worst Medical Practice I have ever encountered. The Staff is Rude, uncaring and…read moreincompetent. They billing is the worst. They get paid by insurance and continue to bill you. Then they threaten to turn you over too collects. Then they tell you lies saying the insurance company sent you the check and you never paid the bill. Go some where else unless you like abuse!!!!

We moved to Iowa and were looking for a family physician and my colleague recommended Dr. Aguilar…read more He is the most caring, compassionate and dedicated doctor I have ever know. He truly cares about his be patients and is on top of all that is happening with his patients. I have moved several times in my life and tried many doctors from NY to CA to Texas and I can say 100% Dr.Aguilar is the best. Thank you Dr. Aguilar you are awesome.

Based on office policies, if you miss an appointment, no matter the circumstances, they disqualify…read moreyou as a patient. The feeling I got when I called and found out about this policy was that it didn't matter to them, that they had enough patients. I feel like if I'm going to be spending my money, and my insurances money with a doctor, I would like to at least be lied to and told that I was important.

My wife and I have been seeing Dr. Pomilla Kumar for years now and we both really like her. She…read morealways has time to answer questions and I never feel like she is in a rush to move on to the next patient. The down side of that is it is not too uncommon for her to be running late. I don't get angry about it, though, because I know the reason for that is that she will NOT rush ANY visit WITH ANY patient. Over the course of the day enough people think of additional questions that keeps her busy answering and she just runs behind. I would rather have to wait longer than normal and have her undivided attention for as long as I need it when I do see her. She has never failed to meet that expectation which is why we have been seeing her for over 20 years now I would say. Despite how many patients she might see over the course of a day/week/or month it never ceases to amaze me how she always remembers bits and pieces of what I do for a living and always asks about my wife. Keep in mind that I typically only see her maybe 2-3 times/year. She must have an excellent memory. We feel fortunate to have her as our primary care physician. By and large I would say that all the staff that I have ever dealt with were equally courteous and kind as Dr. Kumar is. I always feel like I am treated with the utmost courtesy and kindness.

Absolutely love taking my son here they are so kind and so take well care of my son. Front desk is…read moreawesome