AVOID, AVOID, - Long but worth the read. Good reviews mean nothing if you're not taken care of when…read morethings go wrong. I liked my contact in the office and went with my gut. July 10th, our move started well -- the team inspected all the walls both before loading and at the new house before unloading. Good start but unfortunately, went downhill. The move took as long as our move from Montreal two years earlier, including a 2 1/2-hour drive. This move was a 5 minute drive from where we were living. It became clear that our antique furniture was mishandled: My buffet was gouged and a piece broken off the back. The roller ball from an antique table leg fell off and was lost. I asked them to check the truck; the response was "It's dark." I asked them to let me know the next day -- never heard back. My husband's desk had a piece broken off. Too many things to list. Several other items were broken. Boxes were well-labeled, but mostly ignored. Here's where some of them ended up: Cutlery box office upstairs Pantry items furnace room Fancy glasses upstairs hallway Bathroom box office upstairs Master closet items office upstairs Office supplies kitchen counter Living room décor upstairs office cupboard Bedroom furnace room When I couldn't find my cutlery box and asked the team leader for help, he literally said: "Nope, it's late. We're done. Deal with the office." That summed up the attitude perfectly. I still tipped them and said it would have been more. Some boxes weren't found for a long time. One of the movers even said, "It was a bad day." -- It added so much stress especially that boxes couldn't be located. One imoportant box labelled Bedroom wasn't found for over 3 days. It was finally found in the furnace room behind a table that the box wasn't visible. The Aftermath I followed the office's request and sent a detailed email with pictures, copied many people. Then... silence. July 23 - I asked if they could check for a missing box. No response. September - told they'd send someone assess the furniture repair,and did but then nothing. By then, I had already followed my bank's advice after being refused asking to a partial paymenht, submitted all documentation, and they agreed I was justified -- so the payment was reversed. That finally got the company's attention. When they contacted me in November they said they couldn't resolve anything "until payment was made." I told them I would love to pay my but no one had gotten in touch to actually resolve anything or answer questions.. That was the last straw and I spoke with an owner, who was shocked by the breakdown in communication. and other things that happened. He reduced the bill by $300 and sent someone to repair the furniture. They were also supposed to: Install a new roller ball on my table which I supplied btw. Steam clean the upholstered part of my slat bed and realign it. Assess wall chips left by the movers and repair. Arranged for movers to come do this. But it was never clear who was responsible for what.bThe steam cleaning wasn't done by them nor the person who came to assess the wall. One mover even commented he "has bad days all the time." I told him: That's not what customers want to hear.It was arranged for 10:30 and got texted before 8:00 they were on the way. I re-arranged the time again. When I relayed that to the owner, he suddenly decided to cut off communication, even after emailing asking him to call. He claimed the wall and mattress issues "weren't move-related. even after our discussion" They sent $100 and stopped responding completely. All businesses have problems and it's all how it's solved that the story gets told. Final Thoughts This whole experience has left a terrible taste in my mouth. Many details are left out, but in short -- the lack of responsibility, poor communication, and dismissive customer service were unacceptable. Please, avoid this company

We've had Boyd's move our family a number of times over the last decade and we are always happy…read morewith their service. Our most recent move we had the amazing, friendly, efficient, considerate team of Eric, Logan and Conor and I can't praise them enough! They made everything go smoothly, they were thoughtful and helpful and it was our best move yet with Boyd's!

I have to say, moving can be the most stressful thing in the world. The staff at U-haul were…read moreawesome!!!! First of all the call centre person was beyond polite. Referred to me by name after asking permission to do so. She was clear and really knew company policy snd took the time to get me the best options and at the end of the conversation ask me to hold just for a moment, came back with a price drop!!! She even emailed me everything we talked about before we closed the conversation. Professional!!! 100%

I had a terrific experience at this location. After weeks of being extremely (and successfully)…read morethrifty about my move, I had to buy some boxes. So I popped in yesterday, got some friendly service, and was really impressed with the selection. They have several sizes and types of boxes to choose from, all at reasonable prices. They also offer a bunch of other kinds of moving supplies, stuff you didn't even know you needed. Check out their website if you want to see what they offer. I was assured that any boxes I didn't use, I could return. That's definitely what I wanted to hear :)

A fellow named Pete brokered a deal for an F-150 and Mishaal picked it up. They were both extremely…read morepolite and professional

Well done, but shady practices The operation seems to run…read morewell, easy to use, and nice that I can cash in on scrap metal. What I don't like is that every time I've gone, the payout price is ALWAYS lower than advertised. The excuse of 'fluctuating market prices' can be true, but amazingly always in their favour. The 'mixed metal' rates are over-compensated in their favour - you could hand them something that's clearly 99% gold (for an extreme example), but if it has so much as a tiny metal screw in it, the whole thing becomes about the same worth as all-metal. Their measured weights are also light. For bulk steel, the printout weight was actually lower than the scale readout (now that's brazen!) And for a specific metal type (ex. purely alum cans), I pre-weighed my load (in a large cardboard box) with 2 separate (and accurate) digital scales (both were the same) - CFT's weighed amount was about 4 kilos light, and it's not like the box they were in weighed anywhere close to that! They skim just low enough to make it look like some kind of margin of error. It's dirty and they need to be legally called out on it!

I had a small moving job and they were excellent to deal with. Communication was excellent, service…read morewas professional and they offered to help with a few items I wanted moved around my house. Price was very reasonable for the service provided.

Scrap My Car is one smooth operation. Called this morning to have an SUV towed away. Was offered…read more$275. for the SUV over the phone, including pickup. I live outside the Ottawa area. Was given a time for pick up the same day for between 1-3pm. Got a phone call as promised when the driver was on his way here. Estimated time of arrival 2:30. Exactly on time the tow truck arrived, the young man came in the house, got the keys & ownership, gave me the $275 cash & away he went with the SUV. The young gentlemen driving was very professional with a lovely personality. This is one great company to deal with for any type of car removal. Highly recommended!!!! Bonnie Rogers

Well I was in a pickle! Having had 2 knee surgeries and a ruptured disc in the past I was really in…read moreno shape to handle the hoard left in my father in laws basement after we put him in care. After doing 6 utility trailer loads myself I decided it was time for professional help. I called the gang at Capital Junk and talked with Justin who got me all set up for an appointment to send 2 trucks and 2 men to cart it all away. Throughout the process Justin kept me informed and aware of when they were arriving and how long things would take. As we live in the country about an hour drive from Ottawa there was an additional $100 fee per load, which seemed fair given the 2 hour round trip just to get here and back. Paul and Coran arrived at the specified timing and worked like beavers to sort and haul. Despite the fact that it was snowing hard they worked steady and tirelessly. It took them 2 days and 4 truck loads but the results were amazing. Thoughtful, pleasant and respectful, these 2 young men were a credit to their employer and I really enjoyed their wit and conversation which they never used to slack off....they just kept working away through it all. The cost seemed reasonable given the tipping fees, gas and time involved and it was all done swiftly and efficiently. Highly recommend.

The guys were super quick in getting to me, and when they got here their top priority was getting…read moreme the best deal for their service-no price gouging or haggling. I needed to get rid of a huge load and they gave me a fair estimate. It was out of my budget though, so they worked with me to find to most cost-effective solution. I had a big problem and they made it manageable. They were professional, kind, and quick. 10/10

Just junk came in to save to the day. 3 guys came did what I asked and left with all the junk that…read morethe previous Tenants left at my business I newly leased. Fairly priced. there was a lot of junk. 400 bucks later problem free Is worth it to me.

I used Just Junk's services this week before the new buyers took possession of my house. I was in a…read morepanic trying to get rid of stuff that was heavy and awkward to carry. For around $170, the two Just Junk representatives went with me for a tour of the three junk sites, grabbed everything I was getting rid of which included: garbage I wasn't going to get to put out next week; a patio table; plastic and wood shelving; and garden tools and decorations that weren't in good condition. The truck was half full by the time they left. These guys didn't judge, went at it with full force and did their job ... and for a reasonable price. Thanks to them, the old house was all ready for the new owners to move in. I'm really glad I contacted them.