This courier company is the worst! I had a one day delivery from Amazon and assumed it would indeed be one day! Was I wrong! The day of delivery I looked up on web site to find out where my package was and it said the address was incorrect and sent back to Amazon. Our sub division is new so the drivers GPS was not updated.... no problem just ask for directions or call the customer... but no... just gave up. After talking to customer service at Dynamex, they said they would deliver it the next day. Called them to ask where it was at 10 pm the second day and was told the driver ran out of time to deliver the package and it would be delivered the next day! Wow. But it gets better the next day nothing, then the next day I called again. They actually said it was delivered!! Wow and what, did the driver just throw it out the window on the highway and say it was delivered to avoid trying to deliver it to my address?? Anyway, the customer service rep at Dynamex said take it up with Amazon, they will handle it. What a poor show. read more

Their slogan of same day delivery is false. I was waiting all day for a package, when it did not arrive I called twice and got the same answer of "the driver still has the package and will deliver it within the hour". When the package did not show up at midnight, I called again only for the customer service rep to tell me to contact an Amazon rep. Never in my life have I had to deal with such a terrible delivery company and terrible customer service. My advice would be to call amazon and tell them to put a note on your account saying that you don't want any future items to be delivered by such an unprofessional and unorganized "company". read more

Dynamex was to deliver my order from Amazon. Dynamex online shows my package was delivered last night at 8:31 pm however no package arrived. We were home last night as were my two dogs who sit in the front window and bark whenever someone comes up the walkway but no one showed up last night. Dynamex customer services says it was delivered and left at my front door then told me to call Amazon when I argued it wasn't. Amazon has reshipped order but I requested that it not be sent via Dynamex given their lie and the history of poor reviews. Let's see what happens. read more

Avoid this company if at all possible. I have been waiting for 4 days for my shipment, which they keep saying has been delivered, but nobody can say where or to whom. read more

Ordered something on Amazon, shipped same day with Dynamex. Did not arrive. Tracker status changed from Delivered at 2:30PM (at 7PM), to a exception change around 7:45PM (exception change time stamped 5:30), to another change in tracking, and finally another change in tracking saying it's coming tomorrow and that there was "no access" at 8 PM. Even though there is 24/7 concierge and this is a multi-building concierge (always foot traffic and highly visible). Tracking status is complete BS and inaccurate and cannot be trusted, nor can this company. Amazon needs to stop shipping with them, fast. Losing your brand value, quick. read more

If you've accepted a piece of business, a 1 day delivery - and have a set time that you've agreed to deliver by, and then fail to follow through, that's a really crappy way to run your business - clients don't appreciate that at all. I might add there was no extenuating circumstances with storms or any other natural event that could've caused this delay. Highly disappointed in your service. read more

They have done it again! I blame myself for thinking that with the scores of negative feedback, this company would actually improve. They changed their name to TForce Final Mile but you know that saying "pig in lipstick". I ordered a package from Amazon Canada for same day delivery and I almost fainted when I say that it was going to be "delivered" by Dynamex aka TForce aka Pig in Lipstick. I waited until 8:40 pm before I checked the tracking and imagine my surprise when I saw that at 8:37 pm, they added "no access" to the tracker. Apparently the driver has no ability to buzz an apartment and deliver the package. I ran down to see if perhaps, they were still there but I guess the supermobile took off at lightening speed. Also, I was on hold with them while I made my run. According to the customer service, the driver was already elsewhere (probably not delivering another package) and could not come back. How far do you think he got in 5 minutes?? I requested a phone call from a supervisor tomorrow to lodge yet another complaint but I would guess that the supervisor will be somewhere with the driver and my package and I will hear nothing. I have contacted Amazon to cancel my package and they agreed to make a notation to never have this company touch my deliveries. I also advised them of the previous situation and to ensure that the seller receives the package back because the last one never got back to them and I would not want this one to end up in the Dynamex, TForce, Pig in Lipstick black hole. read more

I wish I could give them a 0. I paid extra for next day delivery on Amazon, and watched the delivery progress all day. I stayed late when I saw that it was still out for delivery after 5pm. Still at work at 6pm, I checked the progress and saw that they had "attempted delivery at 5:46pm and the business was closed". I was here, no one came to the door. They had my phone number and nobody called. There was no notification slip, and nothing on the tracking site to indicate that they'd try again, or that I could pick it up. I called and sat on hold for a while, got a recording saying to leave a message and they'd call back within 15 minutes, so I did. 2 hours later, when I still hadn't heard, I called again and sat on hold some more. This time when the option to leave a message came on I opted to stay in the queue! Finally talked to a girl who acted very exasperated and annoyed, like I was interrupting her doing her nails or something. She did not acknowledge at all that the driver screwed up by not showing up last night, just asked what time we usually close, and asked what time we'll close tonight. I said 5pm, and stressed that I absolutely needed the delivery to happen before 5pm today. She was just like "yep ok then well I've made a note on the account so yah ok then thanks bye" and hung up before I could get a word in. I kept checking the tracking today, and it still just looks like the package is dead in the water. "exception. delivery attempted, business closed". No updates, nothing to indicate that they're coming today. I called again at 1pm and had the same treatment. I asked if they'll be coming today, the girl I spoke to was non-committal at best. I said they needed them to be here before 5pm, she was like "well there's a note here so..." I said again that I was here at 5:46pm and nobody came, and there was no acknowledgement at all - she didn't even PRETEND to be surprised! This was a gift, and now I don't even have time to buy something else. If it doesn't show today, I'm screwed. Either way, I'm cancelling my Amazon Prime membership, because if I'm paying for that PLUS paying extra for rush, and getting this kind of treatment, I'm better off shopping on ebay. Just pathetic. read more

Horrendous. This company actually LIED about having attempted a same-day delivery as I waited at home for hours and called several times and get an ETA and they never came. I also left notes in the lobby requesting a number where they needed to call and a buzzer and waited with the condo door open. No calls or buzzes ever took place but they marked down a "failed attempt". There was more than one failed attempt and I was not home for one of them so this may have been my fault, but I was definitely home thereafter. Their costumer service is atrocious - interrupting, rude, condescending, "don't care" attitudes. Amazon MUST re think this connection. My package is currently lost as they somehow gained access to my condo and must have left it at the door (even though signature was required!) while claiming not to be able to access the condo on the day I was here all day! read more

Extremely bad services, everything I ordered through Amazon on one day shipping ended up being 2 or 3 days because of Dynamex. I am not sure why Amazon is using them. I rather get things from US than Canadian site. Its unfortunate that Amazon is great but this shipping company is useless. So disappointed and upset. read more

Delivery is absolutely brutal. It's pointless being a Prime member as the service is so bad. Please give us an alternative. I don't order from much from Amazon as the delivery is so bad. Purolator, Fedex, UPS are so much better. They service the businesses in downtown Toronto core, unlike Dynamix. read more

Terrible service. kept calling back for them to keep telling me that it's going to be delayed another day. I needed this package on a Monday, and it still hasn't arrived on Wednesday. They cheated Amazon and told Amazon it's been delivered. read more

Awful...or should I say non existent service. I ordered an item that I needed urgently on Amazon with same day shipping. The item never arrived, and the company had the nerve to claim that it was delivered! Amazon is issuing me a refund, but I strongly advise you stay away from this company read more

This company should be put out of business. Their drivers lie about delivering packages and not finding addresses, even when they have the phone number and the people are at home. If you call off hours you can wait hours and be bombarded by the same messages over and over again without a moment's respite. Best to use anyone else. If you order next day delivery on Amazon.ca they will use this company. Good luck!!!!!! read more

This company is trash!!!!! Was expecting a delivery through amazon prime, guaranteed delivery of my 3 items by 9pm. Driver calls my phone at 8:40 saying he can't find my address. He tells me where he is on my street, and I explain he's a few houses away. My neighbours # is done in LED lights so I'm not sure how you can miss my address especially with my lights on and me standing outside. 15 minutes pass an I try calling the driver back... surprise surprise now he's not answering my calls. Get my update from amazon... that they couldn't deliver as they have an incorrect address... Was pretty sure I was staring at the guy's white van... and was waving at him.. guess I'm at the wrong address too. How in this day and age can you not find an address... my house faces the street has a clear # and you even spoke to me... but it was 9pm and his shift is done.. so meh.. too bad for me and my package. Was told by Amazon they would guarantee delivery today... and I look and this trashbag company isn't even open on the weekend..... can't wait to hear the bs story I'll be getting from Amazon today. read more

Worst company ever, many packages from Amazon state delivered, however, they arrive days later! Amazon orders are never delivered on time! Really makes amazon look bad as well, as Dynamex is awful! read more

This company is a fraud. Ordered 2 items on prime to qualify for free one day guaranteed delivery. The next day I saw it had an exception saying they had no access to the front door. I live in a townhouse complex with multiple points on entry, I called and complained and they asked for the buzzer number... I live in a townhouse complex no buzzer. They didn't even attempt to try. I needed it for the next morning and called to complain he said amazon never gave them the package and he would get it to me for 9am the next morning. Didn't happen of course so I called back and the new person said they could not do that request the guy before lied. So she said to wait till 9 pm today I have been checking all day and noticed that they said they couldn't reach me again so I called and told them exactly how to get there and she said okay we will have it by 9 tonight I talked to amazon to complain and she called them and was told they would re attempt tomorrow. DYNAMEX IS A TERRIBLY RUN ORGANIZATION AND I WOULD NEVER PAY TO HAVE THEM DELIVER ANYTHING. UNRELIABLE LIARS!!! Do not use!!! read more

Um.. WORST SERVICE EVER! CROOKS &&& LIARS!! Ordered from Amazon for same day delivery. Never showed up. Notification on amazon said attempted. Called them and the woman admitted they never attempted the delivery and that the box is still sitting in the warehouse because they didn't have a van available. They lied about attempting delivery TWICE after calling them on Amazon.When I called, I gave my name, buzzer code, and cell number for the driver for when they arrived the next day. I also put a sign at the entrance next to the buzzer labelled "DYNAMEX PLZ BUZZ ### for DELIVERY FOR UNIT ###. Again got a message"Attempted but couldn't gain access to building." So OFCOURSE I call back...Woman on the phone was completely rude. Their answer is "Well they said they attempted it. Theres nothing I can do, the driver will attempt delivery tomorrow." SOOOO Simply Put this company is full of liars who "Attempt" until they legitimately drive you crazy. DO NOT USE THIS SERVICE IF YOU WANT YOUR SANITY!!!!! AMAZON PLEASE STOP USING THIS SERVICE!! read more

Endless problems. Theses people are crude and careless and corrupt. Who claims to have left a package at the front door of a 20 storey building and not at least call up to inform of delivery. These people are beyond stupid and incompetent. Package gone and I get screwed. You would expect a delivery company to deliver. read more

I have been getting packages delivered to my house but dynamex seems to employ completely unprofessional bunch of folks. I paid extra for my delivery to arrive by 9pm on friday (thats when they close). I immediately called them at 8:40 pm since I needed the package ASAP. Was told that the 'driver is running late and will arrive at 9:30 pm'. Waited until then and went down to the main floor of my building to just get my package at 9:30. I stayed until 10pm, when I came up the message from dynamex was that the courier was unable to access the building at 9:46pm. This is when I myself was downstairs and didnt see anyone come on the front door. I persume the courier guy just simply decided to not arrive at the destination because he was heading late. To make matters worse, they close at 9pm so I am left at this very uncomfortable position. Because of their slow service, I had to go through so much trouble and ultimately had to cancel my order. DONT TRUST DYNAMEX until they hire professionals to run their business like how its suppose to be run. read more

If I could give a lower rating, I would. This company is incompetent and exceedingly frustrating to deal with. The first attempt at delivery failed and they didn't leave any kind of notification. I was assured that a second attempt would be made the following day between 8am - 8pm. At 8:51pm their online tracker said that a delivery attempt had been made - which was a lie. When I contacted their customer service department, they told me that they had a "computer glitch" that caused all of their customers to get a false delivery attempt message. Another lie. Their support agent told me that company has no policy regarding failed deliveries - sometimes they might leave the package at the door, or they might leave a notification slip, and other times it'll just get returned to sender. Their support agents will not identify themselves in any way, nor will they provide any kind of reference for a phone interaction. If you're ordering anything from Amazon, make sure you request that they NOT use Dynamex for delivery. read more

Here is what you can expect based on my experiece with Dynamex. Same day delivery is not their strength. You should get your delivery if you are willing to wait and make a lot of phone calls. Amazon should not be using this company for same day delivery orders and because they do it makes me hesitant to order from Amazon. Employees are friendly enough but overall customer service is low. read more

Simply the worst courier company ever. 3 times Amazon shipped with them, and all 3 times they simply failed to deliver at all. Once, Dynamex falsely claiming to have delivered it already. They keep waiting until late evening or on weekends to "deliver" to a downtown office tower, then act surprised that the mailroom is not open then, and don't even try again (during business hours). I have had dozens of other orders delivered to the same address on time with zero problems. But just yesterday Dynamex tried to deliver to an office tower mailroom on Sunday night then stopped the shipment as undeliverable. EVERY time Amazon has shipped by Dynamex I've had to deal with Amazon to redeliver after Dynamex fails. read more

If you're from Canada, don't order 1 day shipping from Amazon. You won't get it in one day...you won't get it at all. The reason being is that Amazon ships with this terrible company for 1 day shipping. I didn't receive my package from Dynamex, fortunately I called Amazon and they gave me a full refund. read more

I was supposed to receive same day delivery, the tracking specified the item was delivered to my front door (even though i was home the entire time and no one knocked or rang the bell). There was no package delivered to my front door. When I called customer service, they offered no help, and told me the item was delivered and that he would call the driver and call me back. I still have yet to receive a call back. I don't understand how a reputable company like Amazon would use a shady and disorganized delivery company such a Dynamex. read more

Dynamex is without a doubt the WORST courier company that I have ever had the misfortune of having to deal with. How Amazon.ca still deals with this POS company is beyond my comprehension. Almost ever single time that a package of mine from Amazon is shipped via Dynamex, it arrives late, or not at all. The most recent fiasco? Package due to arrive on Monday, before 9 pm. Picked up before 8 am...but, never shows up. At 8:30 PM, message is posted that "driver could not access my front door". Umm...I live in a house...on a street. No gate, no "gated community", nothing. WTF? Complain to Amazon about Dynamex (AGAIN!) and am assured that a replacement will be sent out and will arrive on Wednesday, before 9 pm. Package is loaded onto vehicle by 9 am...and the wait begins again. Package does NOT arrive by 9 pm. It arrives AFTER 9 pm...ALONG WITH THE PACKAGE FROM MONDAY!!!! How the heck does this driver have BOTH packages...and they are written on "1/2" and "2/2"!!! Seriously? Burn in Hell, Dynamex...and take your crappy service with you. You ARE "the worst". read more

This company is complete garbage, incompetent, untrustworthy. Avoid at all costs! They are an absolute joke and Amazon is really damaging their reputation by using them. They lost my items (x-mas gifts! ordered with same-day delivery) for 4 days, each day promising it would be delivered by 9pm. Every time I called I got stuck on hold for 20-30 minutes, got a rep who would lie to my face or transfer me to the 'manager's' voicemail (who never returned any calls). While on hold I got to listen to infuriating message that goes on about what a reliable, transparent company they are (HA!). Finally on day 4 I got Amazon to give me a full refund. The next day their tracking system was changed (removing info about it being picked up 4 days earlier, and removing the expected by date) and now shows the item was delivered to Toronto at the exact moment (7pm) it was picked up from their warehouse in Mississauga. I never received it and I live in a building with 24 hour concierge and security cameras. We checked and there were no deliveries that night. When I confronted Dynamex with the fact that I have video evidence that nothing was delivered, I was promised that a supervisor would look into it and explain, of course no one ever got back to me. Literally the worst and I will not be using same-day delivery with Amazon until they start using another company. read more

The most unprofessional service I have dealt with. I ordered something from amazon and used the 1 day shipping option. I was told the package would be delivered by 9pm. I even called dynamex around 5pm to make sure they had directions to my house as it was in a new subdivision and not on Google maps yet... I even left my phone number so the driv3r could call if he got lost. Well when the package hadn't arrived by 9pm I called their customer service and without asking me where I was or for any information they lady assured me that my package would arrive by 10pm. Well still not package at 10pm. I look back on their website with my tracking number and now it says they attempted delivery at 850pm! Such a scam I was waiting for this package all day and night and never left the house, there was most definitely NO delivery attempt made. Absolutely no idea why amazon uses such a shit service to deliver their products. read more

Amazon uses this company for same, one and two day delivery. I've never had as many issues as I've had with a courier service as I have had with Dynamex. Sure if you live in a house and you're home, you might get your package on time but the second they need to use a buzzer code or you have some other delivery instructions for the order it all breaks down. You will not receive your package on time. Delivery driver on multiple orders refuses to use the buzzer code provided. Driver intuition is severely lacking. On one delivery he phoned and argued with me to come down from my apartment and grab the package from him. At that point I just wanted my package that was 3 days late. He refused to come to my door. I've never had that happen with any delivery service in my life. This company is a joke. Pray to the courier god that you never have to call customer support. They are so useless and rude. Multiple issues with every order shipped through them. I got 3 packages with guaranteed arrival time delivered yesterday. One from UPS, Canada Post and Dynamex. Guess which package didn't arrive? That's right Dynamex! You win my one star review. I've cancelled my prime membership with Amazon due to Dynamex. FOR YOUR SANITY STAY AWAY FROM ANY COMPANY THAT SHIPS WITH DYNAMEX. YOU WILL REGRET IT AND END UP LIKE ME. read more

Completely garbage.Paid extra for one day shipping, and 2 weeks later, nothing has come. Amazon has since refunded me my order. Every time you call their customer service, they will lie to your face about your package- repeatedly promising you that your package is on its way days after the promised delivery date, and then saying they never received anything from Amazon. I was even told to come on a Saturday to pick up my package in person- when I tried calling to confirm that my package was at their warehouse, I realized their lying customer service rep duped me as they are apparently not open on Saturdays. They are either completely incompetent, or a company of outright thieves who will steal your package. They will constantly change your online tracking information to cover their asses, like claiming they couldn't deliver your package when they have never been to your house. Amazon and others- please, please, please put this scamming, incompetent company out of business if you value your customers. read more

Dynamex SUCKS!!! I was just hung up after waiting 45 minutes on the phone by the most rude "customer support agent" (if I can call the jerk as such). I don't know where they find their workforce but this person sounded like he barely finished fourth grade. I called the Mississauga office at 9:15, my call was answered at 10:10 by a male person. Yes, that's 45 minutes later!!! Before I could explain my problem he already knew telepathically what the problem was. What a jerk. Did not even take 10 seconds to hear what the problem was. When I started expressing my frustration, he said "shut up and listen or I will hang up on you". I thought he was joking. Next thing I know, this person who sounded like he learned how to speak at back alley just hung up on me. I will certainly follow up with Amazon headquarters, I have no idea how they chose to deal with Dynamex and their "customer service people" but as a loyal Amazon customer I will make sure my voice is heard LOUD and CLEAR. read more

I hardly ever write reviews but this is one worth writing. Simply put, Dynamex is the absolute worst! Seriously, they are that awful. I ordered through amazon same day like many people. I sat around waiting for the package, constantly checking my window and taking fresh air breaks to the dismay of my husband. To back up a bit, I ordered the package approximately 10 am and i was told it would be delivered by 9pm at the end of the day. I kept on checking the tracking and it shows that the package left one facility and went to another facility in my area around 3:30pm. I was ecstatic that it was so close. So I waited around on a friday evening, then night. When the expected delivery time came and pass (I gave them an extra hour), I called them. While standing outside on my porch, which I have been for the past several hours, I noticed their tracking changed from "on the way" to "delivered". Believe me, no package was delivered to me, my neighbour, my dog nor was it hidden in a secret location. I would have seen it. I was there! So I called their customer service and he basically told me the driver left and they have no means of contacting him. Perhaps there was a glitch in the system. He really had no answer and suggested I take it up with amazon because the item may have not left. At which point had to remind him that his own tracking said it left and gave these really odd times of it arriving at different places in transit. Was this a glitch as well? I needed the package that day, it was that urgent and at the end of the day, he said he cannot do anything. I asked to speak to a manager and he said there is no manager, only him working in Mississauga. I just hung up. Then I googled them and saw the numerous amounts of bad reviews. When I contacted amazon, they at least tried to help, and asked me to reorder for same day. But when they said only Dynamex does same day. I refused. Seriously, 1 out of like 18 people gave it high ratings on here. It is a sign. Unless you have some four leaf clover in your back pocket, don't waste your time on this nightmare of a company. read more