Horrible. I don't know why Amazon use them for delivery. Just like others, I have at least 4 incidents where they claim to have attemoted delivery but no evidence of it. I was waiting all day and have video cameras. Then I get a fake excuse on their trakcing that they can't access the door gate. Say what? I live in a house nit an apartment. Another time somebody signed for a package, or so they claimed but noone ever showed up at the door after reviewing the video recordings. Even more fun, yet another time I received a package that had an empty bag with a barcode/sku of the product I ordered, but no product. I don't know if they deserved the blame for this last one but I feel like nothing ever goes right when Dynamex is the carrier for my package. read more

worst service ever. the item was supposed to be delivered the next day, only the driver could not access the front door. My phone number was on file and he did not even contact me. Pickups aren't available due to "security issues", and they have a 3 attempt policy (with only one attempt per day). Let's see what challenge will the driver encounter tomorrow. read more

Unfortunately, I can't say good things about this service. Ordered from Amazon, never ever had a single problem with 1-day delivery in thee past. I mean we all work hard for our money, and we diligently pay for fast shipping, expecting fast delivery. Yesterday when I was supposed to receive my package by 9pm, I was checking for the update whole day, up to the point when it was already 8:30pm, and update on Dynamex tracking page wasn't showing OUT FOR DELIVERY status, nothing. I've immediately contacted Amazon to ask what's going on. They've checked everything, and came to conclusion that updates on Dynamex page are completely different than what they sent to Amazon. They claimed they came to my house, and the access to house was blocked. We live in townhouse complex with completely open houses, with large mailboxes right next to the door. They plain lied they've tried to deliver. They did not leave anything in my mailbox, they could even put that small package in between my storm door and the main door (package is 5" x 3"), and they for sure did not leave any note for pick up. Plus, even more important, we are always home. We run small online business from home, and there is always at least one person at home at all times. Another thing, we have security camera which is motion activated immediately upon anything moved in front of our driveway. Absolutely no activity whole day, except for the Canada Post delivery person around 11am, so there is that. They did not come to my house at all. Why they had to lie is beyond me. They could simply say: "...we could not deliver for whatever the reason, we will deliver tomorrow...". I would be sad, but perfectly fine with that. When you call Dynamex help line, even though automatic voice message states they have pick up when you call them, once they answer, they tell you they don't have pick-ups option available. Stuck without the product with false tracking updates on Amazon. The great thing is, Amazon is great, and they will jump on that issue until it's resolved. I even got my money back instantly, full amount refunded. I finally received my package this morning, called back Amazon to charge me back since I am honest person (like we all should be) and I do not want anything for free. We all work hard for our money, and someone had to make this product. That costs money, and as long as I get my product, they can get my money. Amazon did not charge me back for shipping, nor for tax, only for the product itself. I am super happy, but I will ask Amazon to avoid shipping to my house with this service next time. This is not bashing Dynamex, this is for them to read and improve their service. I still wish them all the best. We all might need second chances some point in life. read more

Shipment details Latest update: Tuesday, 6 Dec 5:30 PM Your package was delivered. BRAMPTON, ON, CA Carrier: Dynamex, Tracking #: ........ 4:15 PM Out for delivery BRAMPTON, ON, CA 4:02 PM Arrival Scan BRAMPTON, ON, CA 11:35 AM Shipment has left seller facility and is in transit This is tracking info about my parcel from Amazon. It says: delivered. Time is shown:5:30 p.m. Right now time is 7:09 p.m. I never received anything yet. When i called to customer service, the answer was: because the business was closed. What a lie!!!! All the time I run my business - door is wide open, and today especially I am waiting for the parcel, that was promised to be delivered the same day. WOW!!!! I have to deal with all existing delivery companies by nature of my business, but never had this awful kid of service ever!!!!! read more

Ordered something from Amazon for same day delivery on Thursday. After they pretended to make a delivery attempt at my work saying the business was closed (I am the manager and I stayed behind to wait for the package, all lights were on, door was unlocked). Then they didn't even attempt to make the delivery the next day and are now telling me it will be delivered Monday. Same day delivery, 3 business days later... WHAT A DEAL! read more

This Company is a total Scam ! It does not deliver to your address like regular carriers . I ordered from Amazon and they decided to send this guy to deliver ; they never did . I called the Company Mississauga location an spoke to a woman on the phone ; she neither apologized or admitted that her driver delivered my parcel to the wrong address. Talking to her was like talking to a computer ; totally pointless . Stay away from this Company !! Ask your suppliers to use other carriers . read more

I ordered from Amazon in what would have been a one day delivery with my free trial with Amazon Prime. I ordered on Thursday and it should have arrived Friday by 9pm at the office. I waited until 5:30 pm when the building needed to be emptied but nothing. When I got back home at around 7 pm, I saw that the package was out for delivery so I contacted Amazon Customer Support to inform them that no one would be there on Friday and they should attempt again on Monday before 2pm to which the support agent told me that Dynamex has noted that in their system. By Monday, they had already tried two more deliveries at 9pm on Saturday and Sunday even though they were told no one would be there. By Monday, they gave up and I had to cancel the order and re order it. How does this company stay in business when they just pay people to drive around attempting deliveries when they are told ahead of time that no one would be there? To save you all the trouble of dealing with these clowns, if you order with same day/one day deliveries, have it delivered to the closest Amazon Pickup point if possible. There's no point in knowingly going through several days of failed deliveries. read more

I'm not surprised to see so many one-star online reviews of Dynamex. They are unquestionably the least competent courier I have ever encountered. In particular, the service reps who deal deal directly with customers cannot be relied upon for accurate information. Amazon chose them as carrier on one of my orders. I'd never heard of them, and was accustomed to UPS and Canada Post, so I called Dynamex, and the rep assured me they would have no problem delivering to my address. Dynamex promptly failed to make the delivery because they do not serve my address after all. I called them again and arranged to have the parcel forwarded to a business address. I told them they had to make the delivery during office hours. Naturally they waited until after office hours to attempt delivery. I called them yet again, and (after being kept on hold for twenty minutes) was told that, in fact, the rep I had spoken to the day previously had misinformed me, and that they could not accept a forwarding address, that I would have to get in touch with Amazon, and then Amazon would have to contact them to arrange forwarding. Given that there was no way I could make arrangements with Amazon before the next business day, I asked the rep what they would do with the parcel in the meantime, and he said they would send it out for delivery, even though they knew they did not serve my address. When I said that was completely pointless, he hung up on me. In the end, I called Amazon and arranged for the return of the parcel and cancellation of the order. On my request, Amazon agreed not to use Dynamex as carrier on any of my future orders. read more

Am very disappointed with Dynamex. I ordered something through Amazon.ca for same day to my home (paying an extra $20.00 for this) and according to Amazon the order should be here by 8 pm. It didn't arrive till 8:45 pm (maybe there was traffic so I'll ignore this) however when the driver called saying he'll be here in 10 minutes and for me to come down stairs to receive my item. I asked to come upstairs to me and he said when they are busy they ask customers to come downstairs to the front door which I did. When he drove up he waved to me to come outside to get my item and since I was wearing slippers I refused so he had to get out of his car and come to me. I think Dynamex needs to look into this and am going to report this to Amazon. read more

I was supposed to get my package from Amazon as one day delivery but ended up with a refund.This was the tracking details for the packet never received at my end. 1:43 PM Your package was delivered. MISSISSAUGA, ON, CA Carrier: Dynamex, Tracking #: DXAMZB0079139 1:18 PM Out for delivery MISSISSAUGA, ON, CA 12:49 PM Arrival Scan MISSISSAUGA, ON, CA 12:27 PM Shipment has left seller facility and is in transit MISSISSAUGA, ON, CA read more

I literally signed up for yelp to explain how awful my experience with Dynamex has been. 1. I ordered an expensive piece of electronics for same-day delivery from Amazon. Tracking information was provided for Dynamex indicating it would be delivered as planned. 2. The package showed as "out for delivery" for two days. 3. Dynamex attempted to deliver to my office at 7:30pm a day late - I was out of town at this point. 4. No notice was left. No email sent. No contact advice on the tracking site. No phone call received. 5. I contacted Amazon, who - to their credit - refunded me $150 out of goodwill but explained that they did not have status information for Dynamex. 6. I contacted Dynamex customer service. The CSR did not have ANY information on the location or status of my delivery. I asked for a contact back - they said they would get back to me in ~10 mins. 7. A couple hours passed. I called again, and they told me that the package has been returned to Amazon. Amazon's status shows the package as delivered. STILL no proactive contact has been made with me. 8. Dynamex was unable (or unwilling?) to send me any sort of confirmation that they had returned the package to Amazon. 9. I am currently on hold while Amazon attempts to contact Dynamex and locate my package. It has been a week. Dynamex has literally failed at every single aspect of this delivery. The have not been sympathetic, and have not offered any solutions other than "contact Amazon". UPDATE: Amazon got back to me, and let me know that Dynamex was unable to give them ANY information, and that they would get started on my refund right away. WTF. read more

This company literally delivered service so poor, it made me cry. they have not really delivered the service, because they failed to deliver my package for 3 days, they gave me 1 million different reasons why, including that they lost it, amazon did not send it to them, driver write a comment on the box,etc etc. Customer service lady with an attitude like she is some street homeless junkie YELLED at me, and hang up me more that 1 times, even though it takes 40 minutes to get to a living person when you call them. this is not a legitimate organization, this is a joke. i would strongly discourage ANYONE from EVER using their service. read more

Worst possible company ever. Couple months ago I ordered something from Amazon.ca, think it was a Thursday, was offered next day delivery which I opted for (few extra dollars I think). Upon completion of the order I was informed it would be delivered latest 8 pm Friday. So I hang around and around and around 7:45 pm comes, nothing. 7:55 pm comes, check the tracking online lo and behold it states 'delivered' and signed with my name! I run down stairs to the front desk (condo), ask the guy did my package arrive and did he sing for it. Does not know what I am talking about. 8:00 pm now. Standing explaining to him....8:15 pm rolls around, who's at the condo front door....the Dynamex delivery man with my package conveniently signed by him whilst obviously still driving to make it appear he was delivered at "before 8:00 pm as guaranteed"..using my name! Whole Friday night wasted. Now I made the same mistake on Wednesday. Ordered something from Amazon, opted for next day delivery (today Friday) and lo and behold only after placing the order I am informed it will be guaranteed by 8:00 pm. Another Friday night screwed up. Had I known I would have taken regular delivery for free and received it between 9 - 5 pm on Monday. Do not understand why Amazon uses this, even same day or next day delivery but latest at 8 pm is zero benefit since that is the time they seem to finally deliver it. Totally screws up the evening. They need to state time of delivery BEFORE executing the order on Amazon.ca so one can choose not to use this pathetic delivery service. read more

Believe all the negative reviews you read here. Dynamex is terrible. DO NOT use Amazon's "Same Day Shipping" - they always go through Dynamex and you will very likely not get your item in one day. I ordered same-day shipping thursday night. Friday at 3pm Dynamex tracking said the package was on its way. I was literally in a lawn chair in my front yard the entire time. At 8:06pm, their tracking said it was successfully delivered to my door. Yeah, okay. No car ever came, not even a driveby. Street was empty. I gave them the benefit of the doubt until 9:30pm. No one came. Called their customer service, was put on hold for 20mins, the rep told me the driver had my package but went home and they'd call him tomorrow. Next day, I call back, on hold for 20mins again. The rep tells me the driver swears he dropped it off at my door and no one was home. Either the driver is lying or they delivered to the wrong house. Either way, Dynamex didn't care whatsoever about my package, no sympathy, no effort to find it, no effort to deliver it. Called Amazon, explained the situation, they refunded my purchase in full. What a waste of time. read more

I normally don't write reviews but this has been a trip. The first 2 times I've had Dynamex deliver from Amazon were great, they kind of followed my instructions and got my package delivered the day I needed it at the very least, shouldn't expect more than that. Unfortunately since then I never seem to receive my packages. This last package was the final straw. I called Dynamex only to be hung up on the first time, operator error I'm sure (I hope), I give them the benefit of the doubt and call again. Their call waiting butters up their service and all I can think is that, if your service was so great I wouldn't be calling. When my call was answered I asked where my package was, the operator laughed and said it had not even left their facility yet because they did not have enough drivers.... I paid for 1 day shipping mind you. I leave it at that, I contact amazon, get my refund for the shipping... at least I'll get it tomorrow. WRONG. I sat home all day to make sure I receive the package and long behold.... Nothing. It said the package was Assigned to a driver at 4:23pm and I figured great it should be here like 9pm as it says. Once again I call up Dynamex at 8:14pm. I call just to make sure my package is in transit this time, I even hold out on the 20 minute hold patiently. Smooth verbal transaction, I'm told my package is on route and is probably just running a little late. I think great, maybe it will come around 11pm (Dynamex stops all deliveries between 10pm-11pm), at the very least I will still get my package. Well it is now 5:18am of the next day and still... no package.... But it does say delivered at 4pm. Mind you I was outside at 4pm in-front of my house, so that's obviously not possible. I always try to give the benefit of the doubt but this has been poor, having read other reviews it seems to the the same nonsense for the most part with barely any positive reviews. This is not a good ratio to have it's supposed to be the other way around. All I can say, if your courier is Dynamex, based on the reviews and my personal experience I would estimate you have a 1:12 chance of getting your delivery at all. read more

Today is July 30/2016. I purchased items on Amazon.ca today. My order was split into 2 shipments and I payed for same day delivery. At 6:30 I received 1 shipment part 1 and didn't received the second part at all. The second part had a lot of more items. I was told by Amazon that my staff was going to be delivered by 8 pm. It's after 10 pm and my staff isn't here. Horrible experience with Dynamex! Avoid the same day delivery from Amazon cause they use this horrible company to deliver Your items!!!! Now God only knows when and if I'll receive the rest of my order. I wish I read the reviews about Dynamex and never used same day delivery. read more

It is unbelievable that the company like this can survive on market. If I can rate this in negative I would give to Dynamex -100! It is terrible service, no professional representatives, no chance to talk with supervisors or management. My baggage was missed on Air Canada flight and promised to delivery by Dynamex to my home on next morning. It has passed 8 (eight) days already and it still not delivered. I called Dynamex every day, 4-5 times per day, every time I got different information, most likely the representative tried deceive and mislead. I have no words to explain my anger and frustration about Dynamex. It is fer# YYZAC40279 read more

I ordered a book from Amazon.ca, and paid extra for 1 day delivery, which almost doubled the price of the book. The delivery company Dynamex, Mississauga, a 15 minute drive to Etobicoke, my Adresss. It's a Condo with security at the gate and in the Lobby. After waiting all day I got an email that the courier couldn't gain access to the building and had left, WTF excuse my French, but that is unacceptable, or don't they speak the language?Needless to say the book can go back from wherever it came and I will look for it somewhere else. Dynamex is also closed today/Saturday. So why did they guarantee delivery in the first place??They shouldn't be in this business, very very unprofessional. read more

Despite other reviews, my delivery happened faster than expected with no hassle. Came to my apartment door--something that has proven impossible from other carriers such as UPS, FedEx, Canada Post, and Purolator read more

During Amazon delivery in Mississauga ON the driver from Dynamex damaged our car on the driveway and left without notifying us. When the company was contacted, they have denied everything. An Amazon would not take any responsibility either, sending us to deal with the situation on our own.Now we have over $500.00 on our hands.... read more

This is my third time dealing with Dynamex .......the delivery service in my past experiences has been bad. It appears the name has changed, but not the service. I ordered something that should arrived in two days, but tracking said it was delivered today. I opened my front door (where they said it was) and saw nothing, so proceeded to call and find out which front door it was left at!! Well, it was left to the side of my house.....probably thrown.....when I see Dynamex, I already know something's gonna go wrong read more

Literally the worst shipping company I've had to deal with and I'd have to deal with some garbage companies, order same day shipping and don't even receive the package 5 days later. disgusting. they probably stole it at this point. read more

3 times they threw the item visible to any body onto the stairs! a very expensive technical item ended up being soaked in the rain for several hours !!! but today, they even opened my mail before they threw it opened onto the stairs. they probably wanted to see if it is worth to steal it, or to send some of their buddy's to pick it up after !!! each time someone was home, but they never even bothered to knock on the door !!! read more

This Delivery Service or carrier is a joke i will never use this devilery service ever again i payed for same day shipping for 2 books this a section from the website about same day shipping: "TForce Final Mile offers elite same-day transportation in North America. Whether your needs are time critical or pre-scheduled, single shipments or multiple shipments, we will deliver on time every time. Our customizable programs offer a wide range of scaleable same-day solutions. We are same-day experts and we deliver with a smile. We offer an innovative approach to same-day distribution. We are changing the landscape of final mile distribution by creating the time-saving and reliable delivery to meet your customer's need for a faster delivery experience. We partner with our customers to design a sustainable and scalable program using our state of the art technologies. Our programs offer cost-effective, creative solutions to provide the ultimate experience for you and your customers." and it was suppose to in my hands by 9pm and this is day 2 of waiting for same day shipping and guess what who ever the hell was driveing the truck is stupid because there is private parking blocked by a metal arm and there is visitor parking in clear words and alot of space to park if there was no spaces it legit a 2min drop off how hard is tht? Appettly to the person driving they couldnt get thru the arm and left when it clearly says private parking if a visitor go to visitor parking "so difficult" so i contacted amazon they told me the person would drop it off in the morning waited from 7am to 1:00pm no one called and then i called amazon support again they said they would call again and here iam waiting still for a call. worst service in the world canada post is faster than this got 2 day shipping the next day and 7 hours before 9 honestly go back to america not a single person will miss this company read more

Unreliable, did not deliver by promise date. Impossible to reach customer service by phone. Bad experience.

worst company ever didnt even show up or dial the buzzer left saying NO ACCESS and i had provided my buzzer no and the phone number like they made ZERO effort to deliver ... they said they will be there by 9pm but the tracking shows they came at 8:53 pm i saw or heard no one read more

They didn't understand how to buzz my apartment so i could unlock the door.. Then they said they'd re deliver the next morning ASAP. a day later and still nothing. Terrible company! I hope amazon finds another currier soon. read more

Dynamex is a transportation carrier responsible for handling the same- or one-day delivery service for Amazon.ca. I bought a product on Amazon.ca to be delivered by Dynamex on 7/5. The package did not get delivered on 7/5. I called Dynamex (I will disregard the fact that I called amazon.ca numerous times for this matter as well for purposes of this review) on 7/6 to inquire about status. The agent told me someone with the dispatch team would give me a call that afternoon. On 7/6, again, the package did not arrive and no one at Dynamex gave me a call. I called on 7/7 again to obtain further information. During this time, the online tracking consistently said the package "is out for delivery." The agent did not care to contact the dispatch team and kept telling me the package is out for delivery. I told the person that does not mean anything since the message has been the same for two days. The agent, while I was explaining the situation more in detail and trying to obtain for more information about the status of package, hung up the phone on me. I called again and spoke to another agent. The second agent was able to give me more information and assured me the package would be delivered today. Whether that will happen or not is yet to be seen. I left a message with the manager asking for a call back to explain the first agent's behavior. The manager did not give me a call. I am leaving this review in addition to filing a complaint with Amazon.ca. It would be smart for Amazon to sever the contractual relationship immediately to maintain its reliability. The business does not deserve even a one star. I am very dissatisfied with the service and would never order any product from Amazon.ca if the only option for receiving the shipment is through this carrier. read more

I sincerely hope no one else is getting their package delivered by Dynamex! Just spent two nights waiting for them, yet I still don't see my package :/ read more

I honestly couldn't tell you why this company is getting such terrible reviews. Admittedly there must be some truth to the claims of those reviews written below, but you are a hundred times more likely to post a bad review after a sour experience than a stellar review after a good one. I'm either case, I had absolutely no issues with the shipping service here as my package arrived safely, earlier than the guaranteed Amazon time, and was delivered by a man who had no malicious intent whatsoever. The negative reviews may have initially startled me, but I am happy to say they are out of date and no longer relevant. Thanks for the quick delivery Dynamex! read more

This is a terrible delivery service. Ordered a product through Amazon (Canada) and was expecting next day delivery. They claimed to have the wrong shipping address, which was in fact the correct address. I called to have the shipment rerouted and delivered, in which they replied that they will make a second attempt, telling them exactly where and how to deliver it to and I should have received it again the next day. Again, nothing arrived. I called and this time they claimed that Amazon sent the wrong item and told me to contact them (currently on the phone sorting things out with Amazon). Overall, terrible service, untruthful and incompetent company. NEVER! have your products delivered with DYNAMEX! read more

What a joke of a company. 8 days later ( on guaranteed 1 day delivery) 3 calls, 2 emails they went from telling me. " Sorry we've been busy, we'll deliver it late, tomorrow. " twice, three days apart. On day 8 I asked if I can just come pick it up. They said no. I asked if they physically have it. They said yes but now the delivery has been changed to not coming. Pretty sad when a delivery company can't do the only thing they are supposed to do as a company. Lastly, I'm not rural, I'm downtown, 20 minutes from their warehouse, and they have been here every day this week. Just avoid of its an option. Useless.. Update supposed to arrive on April 26. Four calls and two emails. I gave up. Just re ordered and said not dynamex. Got it in 18 hours. 4 days later may 6th dynamex delivered lol. Now I have two items.. Don't need two read more

Fed up with them already. Four calls on my cell asking if I'm home and if they can leave the package outside my door. Why would I want that? Not only will it show that there's no one home but it probably won't be there when I get home. Last night they called when I was at the theatre and were annoyed that I wasn't home. Why can't they be like purolator, ups or Canada post who politely leave a notice for me to pick up at a convenient location and a convenient time. read more

Absolutely the worst carrier ever. Amazon should not use this company. Supposedly delivered to the front door area "beside the mailboxes", according to the delivery person. Except there is NOT a front door area with MAILBOXES. Where the hell did the person put it? He probably took it home. Most irresponsible shipping company to exist. read more

Tforce formally Dynamex. Tracking our package, they said we were closed and they attempted three times to deliver the item and all that was a lie. In my 30 years in business I have never seen such a bad business, they are liars, ignorant and arrogant, the employees and even worse the management. I hope Amazon stops using them. read more

I would give negative starts if I could. If you want a professional courier/delivery company that actually does what it promises then LOOK ELSEWHERE. I would never use this company again for any delivery that matters to me or to my clients. read more

I have had a similar experience as many I've read here. They tell you the package will be delivered that day and it never shows up. Then someone else tells you it's coming the next day, never shows up. I've been waiting a week for an Amazon order that was supposed to be 1 day delivery. Amazon needs to stop doing business with this joke of a company. read more

Amazon sellers should not use this company Dynamex to deliver anything. I have been tracking my item for 3 days and all the tracking info is saying is that its in transit for delivery today. everyday is today. F#ck you Dynamex. never again. anyone that ships with this company will not be getting my business . read more

Dynamex did attempt a delivery however it was at 10 pm at night and I got a call from some cellphone of a guy not speaking English so I hung up thinking it was a wrong number, then he calls back. Again says words in another language but then I deciphered the word 'package'..more foreign language words and demands my name..I'm like no..and hung up. Sorry but I dont like weird calls at night from someone demanding my name, it freaked me right out! Then later it dawned on could this be my Amazon order? Surely not but i just tracked the shipment and it was delivered by Dynamex...ah I realize...that was Dynamex' great customer service, I have no idea where this package is now. Slow clap for Amazon and Dynamex. This is Prime service? Oh and I didn't want the free trial of Prime but it registered me anyway but no..i don't want to continue my trial thank you. Talk about trial and tribulation. read more

Placed an order from amazon.ca for Same day/1 day delivery Tuesday July 11. It is now Saturday July 15 and I have yet to receive my package. I was told they don't deliver on weekends so now it is going to be delivered on Monday July 17. Status has been out of delivery since Wednesday! This has to be the worst same day delivery I have ever experienced. read more