Same thing as everyone else. Package never went beyond "Shipped", no tracking, and I have very clear instructions on where to leave packages (on the porch- pretty standard), but somehow was "Attempted Delivered". Package is nowhere in sight, no written notice, and now I've been on their phone queue for 11mins and my wait times have gone from 30secs, to 2mins, to 5 minutes, to 30secs, to 10, back to 5mins and 10secs... It sort of feels like a cruel joke lol. Also, they changed their company name to TForce. Likely due to all the terrible reviews. Finally talked to someone. Apparently they tried to deliver it and they felt it was unsafe to leave on my porch, even thought I saw no one come, and my shipment instruction say to leave it leave. They will reship in 48 hours... read more

I ordered my Amazon Prime purchase and was a bit worried when I didn't recognize the courier company. I stumbled upon some really horrible reviews and hoped my purchase would arrive without any issues. Nope, I wasn't that lucky... My package was apparently delivered and received by someone who was definitely not in my house. I can only assume that it was delivered to the wrong house. Unfortunate since other couriers have never had an issue finding my well-lit house, which is detached and off a highway. Called customer service, was put on hold for a while, and then told they'd need to send an email to figure out where the package is, since she couldn't track it via GPS. Yeah, probably because someone else just received a new Fitbit in the mail. Beware!!! read more

Dynamex - My tracking history. Says it was delivered and recieved by "d". Been home all day and my name is not D. - Mississauga, Ontario

Wish I could give 0 or negative stars, worst delivery company ever. Have asked Amazon to not use them for any of my deliveries in future. Thankfully I have that option available. I hope they go out of business. Rubbish company. read more

Sorry that rating was the lowest allowed should be lower.They are hands down the worst delivery company I have ever dealt with and can't believe that Amazon uses them for their deliveries . The drivers never enter a yard and just throw your parcel over the fence not knowing even what is in it. read more

This is hands down the worst delivery company in Winnipeg. Their "attempted delivery" emails are a bologna who delivers on a Saturday at 938 pm. They just didn't show up. The email said that the package would be delivered last week and trying to call there 1800 number is a nightmare once you are caller number 1 they hang up on you on purpose. The employees are giving this place a bad name. Now my son won't get anything for Christmas. Please. They don't care. The package was small enough to fit in the mailbox or between the doors. read more

I'm still waiting for the 24-day package, I sent 3 emails, nobody answers! How is such a thing possible?

god i wish amazon would stop using this horrible company. ordered prime 2 day shipping, waited until 8:00pm ( the latest time given when tracked) the driver straight up lied and said it was unsafe to deliver..... i literally had my porch/driveway lights on untill 9:00 cuz i figured they may just be late. No delivery then told on the phone it will be 7-10 buisness days....... Unacceptable. dont accept a 3 day deadline if you obviously arent going to try and even make an attempt. read more

Did not deliver on time, in fact I don't think they even attempted delivery, and on top of that they entered a false status update message on the tracking site that there was a problem with the delivery address even though I was at home and waiting all evening. It is now end of day two and the order has still not been delivered. The bogus status message about front door not being accessible remains. I am cancelling this order and most likely never doing business with amazon again until they sever ties with Dynamex. read more

Dynamex has the worst service ever. They left a package worth $ 150 on the sidewalk and without notice as my apartment is on the road side. While other companies leave a notice that the package can be collected at the local post office. Luckily another deliver ring my apartment so give the package to my wife. I will have to seriously reconsider shopping with Amazon if they insist on using this company. read more

Absolutely the worst courier ever. Why Amazon continues to work with them is beyond me. I ordered 2 items from Amazon and this courier failed to deliver my order both times. The 1st time was a year ago where I chose 1 day shipping but waited a week. I also instructed them to deliver the item before 5 pm as I was in an office, yet they came after 7 pm. Hello?? After a week of tracking this shipment I saw a FAILED TO DELIVER status on their tracking site. huh??! I then got confirmation from amazon that the shipment was lost. In this case amazon picked up the bill and had the seller resend me the item with another carrier (purolator) free of charge. Case closed. The 2nd order from amazon was 2 days ago and I chose same day shipping. The tracking site eventually showed it would be delivered by 9 pm. Again, I got irritated because I specified my address as a business address and asked the order be delivered before 5 pm. No surprise, they attempt to deliver the item at 6:45 pm so now my package has an ATTEMPTED DELIVERY status. As of now I still don't have my package and every time I call dynamex to get more info regarding when I will get my package, they give me the epically annoying "they will try to deliver it today, if not next week" crap...PATHETIC. This company has no logistics analysis or any process that resembles form of decent customer service. I wonder how much money amazon has actually lost compensating their customers for this company's incompetence! read more

Still waiting. Made an order on Amazon on the 13th of April, it said it was loaded and out for delivery at around 9 am the next day and said it was out for delivery and expected by the 14th. Nothing. Then it said it was arriving on the 15th. Nothing. Then it said it would arrive on the 16th. NOPE. Now it says it's going to arrive today. We'll see. Contacted Amazon, they said to give it until the 19th. I'm just stuck waiting here with no reliable estimate for when it's going to arrive. The last time Dynamex was delivering something, they said they had deilvered the package on time. I was standing by the door watching the clock. No package. I had to call them and they had to call the driver who then delivered it 2 hours later. So they lied about that. Amazon needs to stop using their services. read more

Easily the worst courier I've dealt with. I thought I'd never write a review for a company before, even if the company performed poorly, but Dynamex is just a whole new low. First off, today was the second time that Dynamex has failed my "Same-Day" shipping for Amazon. Same Day? More like Same Week. I was supposed to receive my package THREE days ago on Nov 7th before 9pm. I'm writing this review on Nov 10 at 12:30pm WITHOUT my package delivered yet. The tardiness is only the icing on the cake. After the first day, I was curious to what happened to my package. I've been doing Same-Day with Amazon for a while and had no trouble so I decided to see what was up. I went to the tracking and I realised where I went wrong when I saw the name "Dynamex" being held responsible for my package. They already delivered my package 2 days late before, but this time, I was okay expecting the 2 day wait since I didn't really want the item until the 9th. However, during the 9th, I couldn't take the wait any longer. I checked the tracking, and it said it was out for delivery in my city at 2:45pm and it was to come before 9pm. Classic. So I waited and nothing. Checked the Amazon tracking and they issued another empty automatic apology for being late, yet once again. Tracking didn't change and it was still "out for delivery" in my small city. How they couldn't find my house within 6 hours is beyond me so I decided to investigate a little more by using their tracking number on their website. Before that, I made an attempt to call them to see what was up, but it was my fault that time for not actually realising they were closed for the weekend. Afterwards, I called Amazon about it and they apologised and would check on Dynamex the next day. Apparently, the rabbit hole wasn't deep enough because what I found out is that Dynamex is either lying with their website tracking or to Amazon's tracking. I'd say it's the latter since it's the one that makes the most sense to me. In fact, checking the tracking at this time proves that these guys are lying about their shipment details. Saturday, 10 November 1:19 PM Out for delivery MILTON, ON CA Shipment has left seller facility and is in transit BRAMPTON, ON CA Friday, 9 November 2:45 PM Out for delivery MILTON, ON CA 1:45 PM Out for delivery BRAMPTON, ON CA Thursday, 8 November 9:40 AM Arrival Scan MILTON, ON CA 8:40 AM Arrival Scan BRAMPTON, ON CA "Yay they started delivering my package one hour earlier today :D" First off all, I started this review at around 12:30pm so unless Dynamex has access to some sort of time travelling machine, that's a huge red flag. Second of all, why would it be back in Brampton if you were already out "delivering" it in my city, Milton, the day before? I only ordered one item so it makes absolutely no sense. With tracking details this fishy, you would think Amazon, one of the lead of its kind, would do a better job when it came to couriers. The only explanation I could come with as to how this isn't technically considered a lie is if they legit couldn't make it in my house after 6 hours and had to return to Brampton. But even then, they're STILL lying because on their website tracking it said this yesterday: "We are pleased to report that delivery performance is optimal today and no delays exist at present." Oh really? Apparently even with their most optimal delivery performance, they still couldn't find my house after a day in the same small city. You know, my friend is unemployed but he knows how to use a GPS. You think he can land a job at Dynamex? He seems overqualified. Guess I was wrong, apparently they lied on both of their trackings the whole time. If you ever get Dynamex as a company and they were late the first day with your Amazon Same-Day shipping or what, just do yourself a favour and call Amazon and ask them where your package is. These people are unreliable and Amazon clearly needs to be woken up to how terrible their business practices are here. read more

Worst of the worst. We are a business and use Amazon on a daily basis, sometimes more than once a day. For some reason all deliveries come in ok except when it is by Dynamex. What is more disappointing is the fact that they do not show up and still update the tracking as Business closed!!! We brought this up with Amazon many times and we were told they have taken Dynamex out of preferred shipping supplier, but still happens once in a while. I really sometimes wonder how this company is still in business? Even more mind boggling is why is Amazon still using them? I complain every time they lie about business being closed and return the item back to Amazon read more

They NEVER ring the door bell, so my package can sit outside overnight or in snow or rain (or if I happen to check my email). I've also seen them throw my packages from the driveway to my door! Who knows how many times this happens, since I've only caught it twice. UPS or FedEX don't do this stuff, and you can not tell me that Dynamex is busier than them! They're lazy and don't care about doing a good job. I hope Amazon stops using them. read more

They are not deserve even one star because I supposed to be my order on 15 September but it is 17 September I didn't get my order. It is very very disappointed me. I think that I have to cancel my order and I have no options. I choose first online shopping to save my time but it is complete wasting of time. read more

When Air Canada loses luggage, they outsource delivery to these Dynamex bozos. Talk about making a bad situation worse. Firstly, they are rude. Secondly, they lie. Finally, they are incompetent. I have had the distinct displeasure of talking to their call center (if it is even a 'center' ..it may be simply someone with a cell phone) three times. Each time they treated talking to me like the biggest hassle they had had to endure all week. And the first two times I was all sweetness and polite. Then they lied. Their 'agent' said the bag was in a truck heading to my place. I waited. It never showed. Then their '7 / 24 call center' wouldn't pick up the phone. After ringing and ringing it rolled into a Rogers cellphone "the customer you are calling has not initialized voicemail' recording. Great. I got Air Canada involved (who are always polite, even when they are screwing up) and they had to apologize to me because they couldn't get anyone at Dynamex to answer. I kept trying because it was day three without my bag and I was ensured it was on it's way. Finally a woman answered. And if it was possible, she was even ruder than the first two. "Tomorrow morning," she snarled. "Pardon me," I replied. "The bag will be delivered tomorrow morning, not today? But it was in a truck on its way here?" "Tomorrow morning." And that was that. She was gone. Wow, a new low in customer service. read more

Hi there, Here is a link to the facebook page I created to shame these idiots and let amazon.ca realise that these guys are tarnishing their reputation. Ordered some stuff on same day delivery, never recieved the item, the website tracking got updated saying that they left the item at front door while I was sitting on the porch. Unbeilevable https://www.facebook.com/Unethical-Business-practices-by-Dynamexcom-1056543741100037/ read more

Amazon prime member, paid additional for same day delivery, waited on hold for someone at dynamex to tell me where my packages were, two, for over 15 minutes only to google them to find out they are closed, really? I don't think Purolator or FedEx close ... They had a constant loop on their phones telling me that they would be with me shortly. One package said it was delivered at 6:15 pm. Hmm the office closed at 5, the other package shows as not being delivered at 9:30 pm cuz the business was closed. I can hardly wait to see what happens after reading these reviews read more

Still waiting for delivery. I'll pay to NOT have my package delivered by Dynamex next time. Why doesn't Amazon offer customers a choice of delivery services? Amazon always comes thru when it's Amazon delivering, but when they outsource (customers don't even know who is delivering!) ... Dynamex is the worst! read more

I ordered from Amazon some small items. Dynamex said they were coming before 9pm to my condo. I received a message at 8:58pm saying they tried to deliver to the business but it was closed. I live in a condo with 24hr concierge. So sick of being the one who gets screwed over. In good faith I order from these companies and they just S#$T all over that trust. This is why I don't trust online companies and prefer actual stores read more

Ordered fom Amazon. Delivery is Dynamex and according to tracking # was to be delivered on Wed. Dec 13. I called in them morning of Dec 13 amd was assured my shipment was on the truck to be delivered between 9 and 9. I phoned again at 6pm and was told there was "no movement" on my shipment and would be delivered Thurs Dec 14. I asked them to make a note to leave at back door. I called again this morning and was told they would TRY to deliver today! She said there was a note to leave at back door. Che ked my front door a few hours later amd tbe box was there. Very BAD customer service. Will never use Dynamex again read more

Horrible service. They had my bag for 4 days and when I called on the 4th day I was promised my bag will be delivered that same day. When I did not receive my bag by 8pm I called again. I was told that it will be delivered next day (again). They said they did not have driver available even though their hours of operation show 06:00 to 22:00. It is sad that Pearson International use such a company. When I traveled last time I had to wait for my bag to be delivered 10 days. I wanted to pick up a bag myself and was told that there was nobody available at the location. What does it mean "Express and same day service"??????? read more

Wonderful service from folks at Dynamex. SAMEDAY delivery became a fake delivery confirmation more than a week later. First they claimed they cannot access the front door of my place while the front door is right on Queen St. Don't assume all addresses in downtown is automatically a condo building and use the same lame excuse. 2nd day, claimed attempted delivery but I was in front of my door and holding my cell phone tight. No door knocking, nor calling. Maybe the guy attempted by driving right past the house. No activities for 2 more days. Called them the next day when I saw the message "Expected by 9" and waited until 10pm literally at the door step. "Friendly agent" wouldn't help track down the package nor leaving a note for the morning shift guys to follow up. Instead, just forwarded me to a voicemail that was never answered. If that's how you work, why dont you just route all your calls to a voicemail. ah well. Fast forward to 7 days after promised delivery, saw a load scan at 10:24am and got my hopes up. Again, nothing for the entire day. On the 8th day, it says package delivered...(of course it was a fake claim), together with an irresponsible note: Received By: IF YOU HAVE NOT RECIEVED THIS PACKAGE PLEASE CONTACT AMAZON FOR A REFUND OR REPLACEMENT Amazon shoppers, cancel your order right away if you see DYNAMEX is your courier. SAME day delivery is a joke. "Our success is due to your satisfaction" (motto of dynamex) is a bigger joke read more

Dynamex - Mississauga, Ontario

They literally threw my package at my door (heard a thump from the door) and didn't bother ringing the doorbell.

This is the second day that apparently Dynamex attempted delivery to my building. Both day's they say that they can not gain entrance to the building. I've gotten dozens of packages delivered here with no issues. The driver must really not care at all, or is extremely lazy to even walk around the building (which takes less than 1 minute) to find an entrance where the buzzer is located. Very disappointed that amazon uses a company that does not care all that much. so much for 1 day shipping, or 2 day shipping. Lets see if they're bright enough to deliver it on the third day. read more

I got my package the same day, so I cant be mad. A bit weirded out though that the package got delivered at 10pm. Didn't even know that companies delivered that late. Anyways I worried based on all the reviews here but thankfully my experience was good. Removed a star due to the late at night delivery. read more

Worst delivery experience ever. If you buy on amazon, and you see that your carrier is Dynamex - cancel your order immediately, you'll waste your time. Contact Amazon and ask them to replace the order with other carrier, insist if they refuse. I was waiting for my parcel at home when I saw status was changed to 'attempted a delivery', but nobody showed up. Calling to call center to clarify something is useless. After 5 days (4 days delay) status changed to 'Delivered'. Again I was home, but none ringed the door bell or called me. I called to their office and asked where's my stuff. The replied it was left on front of your door. Guess what I've found there - nothing. Damn you Dynamex, I wish you all the bad. read more

Count me among those who have received multiple refunds from Amazon because of the truly inexplicably awful service at Dynamex. As others have said, packages don't arrive, but are marked as delivered. Calling them directly gets you put on hold, then transferred to a supervisor, for whom you leave a message, who never returns your call. How are they still in business? read more

HORRIBLE SERVICE! They didint deliver even though i paid extra for 1 day shipping, then they update the tracking to say they couldnt deliver at 5pm because the business was closed even though I stood there waiting outside the front till 6pm. BEWARE!! Do not pay extra for amazon shipping as they will contract this incompetent company and when you call them, they are unbelievably rude and do not hep at all. read more

I received two refunds from Amazon thanks to the terrible and incompetent service from Dynamex. My orders never arrived on the promised delivery date. I received no communication from this company either by phone, e-mail or a Failed Delivery notice on my front door. What brought my suspicions even further was the constant "Out for Delivery" notice on my Amazon account. Upon further inspection, the last tracking description that was given to me was "Delivery Attempted - Business closed". First of all, my address is a home residence. Second of all, there is always someone at home to accept my parcel. I didn't bother to contact Dynamex since I knew I would get a shady and truly brain-numbing answer. Instead, save your breath and complain directly to Amazon customer service. You will most likely get a refund for your missing order. I've been a long term and loyal customer of Amazon. This was the first and worst experience in dealing with very poor shipping courier company. I would think twice in ordering anything from Amazon especially during the Christmas rush. Dynamex puts a huge black eye on Amazon's business. I would give Dynamex a ZERO. read more

Dynamex is by far the worst service i have experienced in all my time as an Amazon Prime member. All 3 occasions Dynamex was the carrier they have failed to delivery my packages in a time even close to being reasonable. I live close to the distribution center so being rural is not an excuse. my last experience put me over the edge. I recieved a status update on my delivery stating that i made special arrangments to delay delivery and pick up at the depot. I never did such a thing. I work from a home office with my door monitored by Ring Video and no one came to my door. It is clearly a lazy driver and a poorly run company that allows employees to lie and pretend that the customer delayed delivery so they can attempt to protect themselves. I encourage everyone who has had a poor experience to share it here and with Amazon. There many reputable services deserving of the business to have a Dynamex out there getting away with terrible service....Called amazon an Ifinally had to cancel order, request that Dynamex never be a courier on my purchases, and have a new order shipped via Purolater. BTW Purolater is always early with deliveries to my house. read more

Dynamex - Mississauga, Ontario

See all

Had two separate packages that were coming from Amazon today. The first package was delivered by an Amazon courier, no issues. The second package was to be delivered by Dynamex, no delievered. Reason: could not get to front door. Funny that the first one got to my front door. read more

This is the most unorganized, unprofessional mickey mouse organization that I have ever dealt with. If you have the choice to avoid shipping with Dynamex I sincerely recommend that you do. My "guaranteed one day shipping" was scheduled for yesterday and did not arrive. Needing it today, I called and spent over an hour and a half on hold throughout the course of the day trying to track down my package. I called spoke to an employee in the morning who told me it would delivered by 7:00pm. I called again at 4:00pm to confirm that it was still on schedule and another employee told me that he did not know and to call back after 5:00pm. I called at 5:10pm and spoke to another employee who told me that it would not be delivered today. I then spoke to a manager who was just as useless, I suggested that we change the location to my home address so that I could receive it tonight and she assured me that it would be delivered before 9:00pm. I received nothing by 8:30pm and decided to call back. After waiting 30 minutes on hold, another employee told me that it would not be delivered today. I demanded an explanation as to why and was told "I do not know". She put me on hold 3 more times and came back with zero helpful information. I tried to change the shipping address back to my business so I could receive it tomorrow morning but she could not help me with that either. The tracking information for my package has not changed since 7:15pm, YESTERDAY. What an appalling experience. Oh, and the cherry on top - the entire time I was on hold today (20 minutes the first time, 22 minutes the second time. 19 minutes the third time and 31 minutes the fourth time) the "on hold message" repeated over and over about how trustworthy and credible a business Dynamex is. What a joke. Amazon, you should be ashamed for doing business with this rubbish excuse for a transportation company. read more

How bad and dumb can people be!!! With today's technology, lots of people have videos recoding door bells. So I got a delivery from dynamex and the guy just tossed the box to my door steps. I guess you can call that air mail! read more

PLEASE DO NOT USE THIS COURIER. They are the worst. Rude and irresponsible. I paid overnight shipping on an amazon order. It is day 2 and I have no idea where my package is. I spoke to this guy from their customer service and he, with such audacity told me that it is not their fault and I should talk to Amazon. They attempted to deliver my package last night and because it is an office address, the office is closed. They are again attempting to deliver today, the same time as last night. So obviously, the office will be closed! They are horrible! So horrible!!!! If I could give them negative 100 stars I would! read more

What a joke. Amazon hired this company to upgrade my order to same-day because of a mixup on their end. What happened was Dynamex showed up at my office at 7pm, after we closed. The next day, instead of putting it out in the morning deliveries because it was marked as "business closed", they showed up at 8pm! Again, we aren't open at 8pm (who delivers mail at 8pm?). Friday, even better, they show up at 9pm. Holy shit, Dynamex, get your act together. Amazon had to eventually give me a full refund and a gift certificate to make up for the ordeal, and no, I never received my package. The other reviews here are telling of how incompetent this company is. read more

I have received several packages via Dynamex and every one of them has just been left on the doorstep. All the parcels have been small enough to fit in the mailbox or between the doors. Today was progress...he left the parcel in the snow but he did ring the doorbell which was a first. read more

Ordered an expensive package from Amazon. First the tracking indicated that at 10:00pm it was on it way. Then at 10:12pm approx it was delivered. Checked outside NOTHING. Called Dynamex site it showed delivered at Front Door at 6:25PM. WHAT!!! WE were all home and nothing. No one rang the bell. Called Dynamex at 10:25pm and was on hold till 10:45pm. The operator had no explanation. The operator did admit that it was not one of their own drivers but was subbed to another. This is going to the Peel Police now. I am taking them to court stand-by on the Toronto Star. read more

I saw all the previous posts and got a little worried. I ordered somethings from Amazon.ca and got one day shipping for free. I checked and saw that it would be delivered by dynamex on Sunday before 9pm. I was skeptical that I would recieve my ítems on a Sunday and after reading all the nada reviews I had given up hope. But the ítems did arrive. My only criticism is that they just left it at the door. No confirmation or anything. Other than that I was quite pleasantly surprised. Maybe I just got Lucky. read more

This company is so horrible that I will be leaving a review on every social media site possible. Ordered an air purifier from amazon on wed, next day delivery. Thursday no show. Friday at 8:45 pm I get a call and the guy asks me to come down and pick up my order. He was wearing a leather jacket and just put out a smoke. The hassle of returning the humidifier isn't worth it. Did I mention the air purifier was for my 5 month old daughter who is suffering with asthma? Yeah... Classy. read more