If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

The team at Arbutus Service Centre were outstanding at helping my Son, who was in Vancouver for…read morework, get his car repaired professionally, promptly and affordably. When it was determined that there was a faulty part (no fault of the shop) they stood behind their service 100%! Outstanding honour and commitment to customer service!!! Thank you

Excellent staff, excellent service. After I came in with major automotive problems, Kate and the…read morecrew at NA were unfailingly professional and considerate, and got me back and running. I believe I ended up saving a fair bit of money dealing with them. Highly recommended, best shop I've dealt with in many years.

Dare I say this must be the coolest mechanic duo ever? Brad & Katy are both friendly,…read moreknowledgeable, honest and down to earth. They saved us a bunch of money recently. Conveniently located just off E. Hastings and Vancouver East Village (at Penticton) Thanks for being so accommodating!

Came here to get some suspension work done, on the recommendation of a friend…read more Parking is available in front of the building, but this can fill up. The owner/manager Danny (super chill and easy going guy) took care of me from the beginning. Usually I'm a bit edgy about trusting shops (including dealerships) as they've messed things up in my car before, but Danny was open when I mentioned the model-specific quirks for repairing my suspension. The other guys in the shop are easy going and friendly as well. I was able to guide them through the repair as the critical "quirky" parts of the procedures came up, and they were receptive. Very special mention for this, as most shops often have the "I know more than you do" attitude, followed by the "oh, I didn't know this repair for your car is different from other models, think I broke something" garbage. The entire shop is quite easy going, and there are cars going into and out of this place all the time. As a result, the work may take a bit longer, as the crew are switching back and forth between vehicles. But they have a nice lounge with Netflix, which kept me entertained. I also saw them offer other customers a lift to somewhere nearby such as Metropolis so they wouldn't be stuck at the shop for a few hours. During my repair, Danny even pointed out some failed components I didn't even know had broken. A quick call to the dealer to order parts, and I was back the next day. This repair took a while, but the shop was busy that day and I knew they were squeezing me in as a courtesy. No complaints. When the alignment was slightly off (common if the suspension isn't fully settled) after I picked up the car, Danny took the car right back in, no questions asked. He even took me around for a test drive so he could see the problem for himself. The price for replacing 4 controls arms, inner tie rod, and subsequent 4-wheel alignment(s) came to under $300 - almost too low, to be honest. Let's see the dealer do this work for under $1000. My suspension is now buttery smooth, and this shop has earned itself a loyal customer. Highly recommended.

I've been a regular of Alpha 1 for the past three years and I must say that I am really happy with…read morethe quality of the workmanship. Danny is extremely knowledgeable, trustworthy and friendly. The staff at Alpha 1 is also friendly and helpful. Like somebody else was saying here, I almost regret letting others know about this shop (it is quite busy at certain times) but Danny and his staff deserve full credit for the way they operate their business.

Tokyo Auto has by far the best service and most honest mechanic in town! go see Vish if you've got…read morean import! He has been servicing my cars and my family's vehicles for decades.

I've had a lot of mechanics and I agree with everyone's feedback. I have a complicated car (300zx)…read moreand I brought it to get serviced at this shop. I was treated with respect and honesty. When I got the bill, it was exactly what we discussed and over fair for the work that was done. I would recommend this experience to anyone looking for a great mechanic.

I had a wheel alignment done last weekend on my MB S500 W220…read more HTP did a good job & fast too, the car drives much better now & I found their prices to be the best (I called at least 6 other shops before deciding) Also, HTP were one of the few shops I could find around Vancouver that were open Saturdays for us guys that work Mon-Fri. I'm definitely coming back here again when I can't DIY any repairs.

They were good before. They have new owners now. HTP is even better. Had a headlight out, I drove…read morein and they fixed it within half an hour. SuperHappy with their service.

I come from a family of mechanics - across the country. When looking for a new mechanic, I have…read morethem to reference. I went to M&N when my mechanic nephew, who has looked after my car for years, moved to the Island. At M&N they are honest and VERY fair in fees for service. They will not sell you on things that you don't need, or inflate the prices of parts. They were able to take me right away and also did the needed repair very quickly. I will never go anywhere else and am so relieved to know I have a mechanic that I can trust. Thanks Sov!

I LOVE these people! I have been going to M&N Auto for more than ten years now. Always reliable…read moreservice, never pushy, good explanations for suggested repairs, and top quality work!!

Great service from these guys. They always deliver, great customer service good quality and value…read morefor your vehicle

Alfred and the team at Vancovuer West Motors have been my mechanics for over 20 years and I can't…read morerecommend them highly enough! Super honest and reliable, I wouldn't go anywhere else.

Worst case scenario - red warning light comes on in the middle of a roadtrip, late on a Friday…read morenight. They were able to squeeze us in Saturday morning, diagnose the problem (failed alternator) and complete the repair quickly. Crown Tech did a great job, BCAA gave us a great recommendation (and tow). Roadtrip saved!

Loved this place. Honest fast quality work! Don't hesitate! I took my 2016 there for brakes and he…read morewas honest about what was needed and what wasn't, saving me cash.