I can for a yearly physical it did not take me long. I spoke with the nurse practitioner. She was…read morevery well knowledged about her skill set, which will make me really feel comfortable. I have been going to Dr. Lily and associates for the past seven years I would recommend them all the time.

The quality of care you will receive is minimal. The wait time to see a physician at best is 1 to 2…read morehours or more. I gave this office a chance thinking it was a one time deal but after three and four visits, and no change I went and found another physician. I am very happy with my new doctor.

Type of care and quality of care. Dr. Berard and his associate Sr. Francis really know their…read morepatients and their expertise. You're lucky if you get an appointment with them...definitely wait for it.

1) There are way too many people working here doing NOTHING. I am thinking a lot of the employees…read moreare family members or friends. How can you have an overstaffed office and work extremely slow? 2) Dr. Berard is rarely in the office, but the Nurse Practitioner's are super nice. Make sure you research what they prescribe you. They prescribe some random things for patients and never explain why to the patient--unless you ask! 3) I work at another medical office and I have to call Dr. Berard's office like a telemarketer to get them to do anything for their patients. Seriously, I have to call at least three to four times a day for a fax.

YALL! LISTEN TO THE REVIEWS ON GOOGLE! DO NOT COME HERE UNLESS YOU ARE DYING! even then idk why you…read morewould trust these people. they are shady, always telling you about charges AT THE END, rude and confrontational and absolutely delusional. Storytime: I am in education field and came to get my Medical Evaluation paperwork filled out. I came on 05/04/24 a Saturday to get the form filled out. There was one portion on the form the Tuberculosis test which was a shot in my arm that needed to be checked in 2 days then the form would be completed. sidenote: my problem is NOT with the policy itself but with the fact that i was not informed of this policy until AFTER paying my original copay and AFTER being seen the second time on 05/07/24. So, I come in like I was told, without making an appointment, LIKE I WAS TOLD, and once I arrive they are telling me it will be over an hour wait. Comical, because I had to return to work, so I begged the receptionist and nurse there to get me seen since it would take 2 seconds to view my results and sign my paper, so thats what happened. I was sooooo happy and felt like this would be a great day. Unfortunately, after seeing the nurse practitioner, I was told to get my signed paper from the receptionist who THEN told me I was due ANOTHER copay like I said, if this is you alls policy I cant change that.... HOWEVER WHY WOULD U NOT TELL ME THIS BEFORE? can you even do that? see someone and then make up a fee after????? since i didnt even have my purse because why would I? They said they would bill me, so im pissed. i get the form and go. to make matters worse the form wasnt complete so I had to go back in after viewing it in the car. upon doing so, some gay male with a light skin tone, decided to repeat everything the polite receptionist had already said. re-telling me id be billed, retelling me their dumb policy as if i didnt already hear this AND holding my now completed paperwork. adding in i "need to lose my attitude" and "watch my mouth" SIR GIVE ME MY PAPER SO I CAN LEAVE lol. like he really took it upon himself to speak to me unprovoked, i didnt ask any more questions nor was I rude to the receptionist. meaning there was no reason for him to input his 2cents. he definitely needs to be removed from anything with customer service immediately. Came to me with IMMEDIATE disrespect and SASS and was shocked when I matched energy. Like sister girl YOU are at work not the club. watch YOUR mouth Holding my paper as if he had ANY reason to touch them at all. Then proceeding to run his mouth as I was leaving just ghetto. And all this because the receptionist, nor the nurse, nor the doctor communicated that there would be a second doctor visit, resulting in a second copay. Am I wrong or is that not something that should be stated prior to the FIRST appointment?! "Even though youre paying your copay today, because of the tuberculosis shot need for your form you will have to pay again when you return" BASIC customer service and communication! Anyways, don't go here, theres so many other places.

Whoever you have answering the phones and taking appointments is rude and does not seem to be all…read morethere. First I called and was immediately hung up on. I called again and asked if they they took appointments over the phone. He asked if I was a patient and I said no. He then says I need to be seen before I can make an appointment. Well... yeah, thats why I need an appointment, to be seen by a doctor. I decided to move on. If this is what getting an appointment is like I have no faith in the rest of it.

This office wait time is just as bad as the Berwyn Heights location.read more

Dr. Cha is excellent. The office staff is unresponsive and not that friendly. Daytime trash TV is…read moreshown which seems inappropriate for a pediatric office, you'd think they would have cartoons or something on for the kids.

Great physician. Appointments are easy to make. She listens and gives appropriate outcomesread more

I like Dr. Keshav a lot but I've decided to find another doctor…read more It's like pulling teeth to get my meds reupped -- and no, these are not addictive-type meds. It adds enough stress to my life that it seems the opposite of healthy! I know doctors have to cover themselves for liability reasons but sheesh. Four stars because she's in many ways a good doctor. It would be 2 stars if I factored in dealing with the gentleman in reception. I feel worse, not better, after these interactions. I realized that is the opposite of how I want to feel, especially during stressful times in my life. It just adds one more layer of stress.

The appointment is scheduled at 4pm. I was 10 minutes early. Arrived at 3:50pm. Check in and waited…read moreduring the lobby for 40 minutes. When I asked the front desk. Her response was my doctor was still taking care of the PREVIOUS PATIENT. It is 4:40pm and you are telling me my doctor still isn't available. The front desk even dared to say you ONLY waited for 30 minutes. Would never come back to this place again. Very rude, disrespectful and unprofessional. I would give 0 stars if I could

Place is clean just has an old feel to it. Staff is friendly. The biggest issue I have is being…read moreable to speak to someone over the phone. I called several times to ask question and they always put me on hold as long as 40+ minutes. I gave up a couple times. You are better off going there to speak to someone because they are not good over the phones. As far as the doctor, he wasn't there when I went. He was on vacation and had another doctor covering for him. She was friendly and did a fine job.

My visit went better than I expected based on reviews. I had a terrible fever and couldn't book a…read moresame-day appointment at my go-to center. I made an appointment here two hours ahead of time and I was seen five minutes before my appointment time. I spent about a half hour in the waiting room after checking in, but I was early, so it wasn't a big deal. My nurses and practitioners were all kind and understanding. They kept testing until we found the root of my issues and made sure I understood the severity of my condition. They also kept me in care until my fever went down. I'd recommend this place to anyone in need of urgent care. It's not glamorous, but I was given the care that I needed.

Very efficient, professional, friendly staffs; lobby, restrooms and exam rooms clean; minimal wait…read moretime considering how many people were there. I would highly recommend this Urgent Care; It's so hard to find medical care where the employees actually show they care; I would definitely see them again if needed! Shout out to Raye, FD; Kim, MA; Sarah, PA (forgive me if if I've spelled anyone's name wrong), I was feeling unwell but you all madevmy day! Thank you