I have used this company twice for events for an non-profit organization. Having a casino night was a great time for everyone.

This company is a scam! Do not use their services! This company never showed up on the day of our event without any notices and didn't even bother to contact us. We called multiple times trying to speak to them. They kept making empty promises about a refund and updates that never came. They ghosted us after taking our payment and we were left with no choice but to submit a claim to court. Save yourself the stress and stay far away from this company. Completely unprofessional and dishonest. This is a scam company, getting sued. read more

THIS PLACE IS A SCAM!!! Believe every bad review you see here! I'm just kicking myself for not reading these before booking them. Had a party of 250 and all the tables showed up but only half the dealers, leaving the other tables useless!! Tried to get a hold of them the night of with no answer. The event was 12/6/24, it's now 3/25/25 and they have ignored every call I have tried to them, which has been weekly. They will give you to a "manager" (mine was Donna) initially who will say there is an investigation but you will never hear from someone again. They owe me a refund and they are ghosting me at every turn. RUN AWAY FROM THIS COMPANY!!! read more

Terrible, Terrible, Terrible DON'T USE ELITE CASINO This company is a scam!!!! Our calls and emails have gone unanswered! If you want to have a great party DON"T USE ELITE CASINO because they will ruin your event! read more

Absolutely terrible - I had clients book them on two different occasions where they did not show with the correct tables and less than half of the dealers needed. Impossible to get anyone to assist with last minute calls or to refund/make it right - Absolutely ruined both events. Do yourself a favor and do not take a chance with this company. read more

Horrible Experience!!!! Management totally failed!!!!! We used Elite Casino for our annual firefighters awards banquet in October and It was a very horrible experience. I was hoping this issue would be resolved by now but clearly elite casinos has no plans on provided a full refund which was requested. First of all the set up was extremely late, and only one person showed up to set up (7 gaming tables). No chairs were brought for the table game as well, which were included. The gentleman who arrived to set up was frustrated with Elite because he had no help and he couldn't get an answer as to where his help was. We had to have our guest step in and assist with setting up the tables because our event had already begun. Also we where short one gaming table. The roulette table was missing the wheel and the blackjack tables had no cards. Two dealers showed up and one abruptly left due to a disagreement with the other dealer as we were about to start the casino games which left us with one dealer for 6 tables 150 guest. After calling Elite Casino multiple times, another dealer arrived without cards or the missing parts for the other tables. Our fire chief had to literally leave the event to go to the store to get cards and a guest stepped in and began dealing at one of the blackjack tables. The real problem began when it became impossible to speak with anyone in management at elite casinos. We called repeatedly over the course of two weeks only to speak with and answer service. I finally received a call back from the manager and I stated I would have to call her back in two minutes so that I can get to a quiet place to talk. I called her back several times to no avail. Management emailed and offered to host an event free of charge for our fire department. We declined because the service was so horrible and the fact of how impossible it was to have a conversation with the manager or anyone with the company. This was extremely unprofessional and the trust was broken. We repeatedly asked for a full refund and have not heard from them since October. It's December and pretty evident that Elite Casino has no plan to refund the money for a service that was not provided. Very disappointing. Im only giving a one star because of the kindness of the gentleman who did the setup. Ms. Cooper read more

We came. We played. We had a blast. EWS hosted a great casino night with tournament style poker courtesy of Elite Casino Events. Our dealer Toni was awesome!!! read more

E Casino Events - Toni deals a mean hold 'em. Great time with EWS! - Party Equipment Rentals Near Me - Fort Worth, Texas

Wish I could give NO STARS - WORST ever! I signed a contract in Sept for our company Holiday party in December. Paid all the contracted amounts and the day of the party I get a voicemail telling me the truck has malfunctioned - I call back and speak to Robert who says they'll be there at 8 to set up. 8p comes and goes NO DEALERS, NO DJ, NO EQUIPMENT and not one is answering the phone. Fast forward I have disputed the charges with AMEX, and now they are sending me a bill for balance due since AMEX sent the charges back to them. DO NOT use this company!!! read more

Hosted A casino party last Saturday and it is now Wednesday and no one from the company has even tried to pick up the tables that have just been left at my home. I've called and left messages was finally called back yesterday and told if no one is on the way they would definitely pick up the tables today and still have not heard from anyone else since. Never again will I ever use them after this or refer anyone else to because this is just unprofessional!!! read more

Horrible company! Showed up 45 minutes before event and were still setting up tables as guests arrived. No one answered the phone when trying to get an answer on when they would arrive. I was told there would be 3 people to deliver and it would be fast but when they arrived it was only 1 person. My colleague and I had to help unload and set up due to time. Dealers were late, tables are in terrible shape, chairs are torn, and chips are covered in dirt. Not what we expected and will not use this company again. Poorly ran and no response after calling multiple times and leaving multiple voicemails. read more

**update*** the owner seemed to have lied about the refund. it has now been 10 days since she contacted and now I can't get anyone to return phone calls or emails. She stated we would get a call in 48hrs but it's been 240hrs so far! (12.18.24) DO NOT USE THIS COMPANY!! They did great at the initial order placement. However They were suppose to have the 4 casino tables delivered prior to 5:30p bc our event was at 7p. They did not call me until 5p to tell me the tables would not arrive until 7p. They did not arrive and start getting set up until 710, could not play on them until 735. Then at 945 the craps table dealer just stopped dealing. walked away from table because he didn't have enough chips. then said he wasn't dealing anymore bc he was told to end at 945. but the event was over at 10 but since the tables didn't arrive on time we prolonged our gaming. So because he did not want to deal and ended the game early, even though he was told by the people in the casino office that he would get paid and to keep dealing, he wouldn't for at least 30 min. By that time my crew was done with the table bc well he really killed the vibe. we couldn't even hand out proper prizes because it wasn't a fair winner bc he just stopped play. so instead of 7-10 play time we got 735-945. TOTAL BS. Send your dealers with the accurate amount of chips and inform them of changes so that they don't cause unnecessary issues at an event. We got a DJ through them, too. they were actually good. this photo was taken at 1041. the dealer who caused all the problems is standing behind the craps table in this photo. (12.6.24) ***update**** i received a call from the owner, Elaine, today. She was very understanding and agreed that the dealer did not compose himself properly. she will be taking care of the situation and is willing to provide a small refund for the troubles. also agreed the communication about the truck and late delivery could have been communicated better. (12.8.24) read more

I hired them to host a casino event in my home on January 27. They brought in 3 game tables including black jack, roulette and craps. The dealers were great. But the table movers put a large deep scratch on my hardwood floors. My bartender witnessed the scratch. I texted and emailed them many times to no avail. My floor planks had to be sawed out and replaced. I sent them the invoice and they have not responded. I would not recommend this company. read more

E Casino Events - Large scratch across 3 boards - Party Equipment Rentals Near Me - Fort Worth, Texas

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Horrible company!!!! We paid them in advance for our company Christmas Party, and they no show with 250 employees waiting for them. Don't use them!!! Worst company ever!! read more

I booked Elite for a company holiday party. The company is hard to get ahold of. They do not answer their phone or answer emails. The company does not seem organized. The day of our event they came late and set up while my staff were in the area. The dealers were great, that is only thing that turned this fiasco around. I reached out to the company after our event to discuss what happened and to date, I have not heard from them. Our event was December 13, 2023. We will not use Elite again! read more

I recently organized a significant event for 250 guests on March 22nd and it was a disappointment from start to finish. We made the mistake of paying extra for custom "funny money," which was supposed to add an enjoyable element to our event. However, when the time came, they didn't even have it. This was just the beginning of a series of mishaps. Throughout the night, three entire tables remained empty due to a severe shortage of staff and chips. It was clear that they were not adequately prepared to handle an event of this scale. To add insult to injury, a handful of staff members sauntered in halfway through the event, heading straight to the buffet. When I attempted to address these issues with the head person in charge, I was met with excuses and a total lack of accountability. Despite acknowledging the mistakes, they offered no solutions or attempts at rectification. What's worse, my attempts to contact someone from the company for follow-up have been met with radio silence. Multiple calls, emails, and voicemails over two weeks have gone unanswered, leaving me feeling utterly disregarded and frustrated. Considering the hefty sum we paid to accommodate our guests, the inability to utilize many tables due to their incompetence was unacceptable. If you value professionalism and reliability, I strongly advise against considering this company for your events. read more

Requested a quote last Thursday for an event on the 14th. A very nice man called and said I was have the quote that after noon. I never heard back. The next day I called and a not so nice man answered and I told him I was suppose to receive a quote but I haven't gotten it yet. He took my name and number and sarcastically said, I guess I'll let them know it's an emergency. The party is this Saturday now and I still haven't heard from them. We went ahead and used someone else. I recommend MVParties or Casinopartiesinc. read more

We used Elite Casino Events for our recent home party. They were very reasonably priced, showed up exactly when they said they would and hosted a great poker night! We will definitely use them for our next party! read more

I wish no stars or negative stars was an option. This is by far the worst company I've ever contracted with and I have organized countless events over the years. They don't communicate, they won't admit fault (our tables were 5 hours late to our event, we had to have guests unload them and set up, materials were missing), they have no respect for your time or event and if pushed will tell you they could have just cancelled your event. (Day of with no communication from them- I had to call them 6 times to receive one phone call back when they were already 3 hours late and another 1.5 away) Because of that and multiple other problems with their "service", we are asking for a partial refund of their breach of contract- now they are just avoiding us. Save yourself the hassle and just avoid Elite at all costs. read more

I booked my event with Elite Casino Events in June, for a party in December. The week before my event I received an email stating that the tables would be delivered at 5pm and the dealers would arrive at 5:30. My party started at 6. At 5:30 the first dealer arrived, no tables thought. At 5:40, the second dealer showed up, still no tables. I called the #800 and spoke with Jolie/Jolene, she said she would look into it and call me back. I never heard from her again. At 6:32 I received a call from Elite stating that had a missed call from me. That persons name was Sherry. I explained my issue, she said she would look into it and get back with me. At 7:25 Sherry called me back and said the delivery truck was at my location but was having trouble locating me. She asked if she could give the driver my phone number so he could call me directly. I said sure, I never got a call from the driver. At about 7:30 men began bringing in the THREE tables I ordered, but there were only TWO dealers. Tables were ready for play at 8pm. My party was to be from 6 to 9pm. My party was on a Saturday evening. The driver said he couldn't come back to get the tables before midnight. I couldn't stay that late, so we made an agreement that they could be picked up Monday morning. Monday came, no call, no show. Tuesday, they showed up unannounced to pick up the tables. When I told them they would need to schedule an appointment, I was told I could be charged another full day for "holding" their equipment. I reminded them that their appointment was Monday and nobody showed up. An hour later I received a call from Allie, claiming to be part of the management team. I asked her how she was going to rectify the issues from Saturday night. She said she couldn't do anything about that but I didn't release their equipment, she would call the police on me. I told her, like I told the driver, you have to make an appointment. My office building doesn't allow furniture movement during business hours. She said "I'm making the appointment now! It's in 30 minutes". She kept yelling and eventually hung up on me. About half an hour later I received an invoice stating that I owed them $55 for the mileage they drove to pick the tables up. Later on the day (Tuesday, December 6th) I received an email from someone asking me to "release" their tables, and saying that I can't hold the property "hostage". I reminded them that the driver didn't show up Saturday night or Monday morning, I did them a favor by not putting the tables outside. I told her to make an appointment for pick up. She made an appointment that worked within our office buildings guidelines. The equipment was picked up on Wednesday, December 7th. Today, I am 16 days past my party. I have left several messages for Elaine (owner), and I have spoken with Amanda (Customer Service lead). When I last spoke with Amanda on 12/12/22 she assured me that she was working on a quick resolution and she didn't want me to have to wait 24-48 hours for a response (something another associate told me the week prior). This morning when I called Amanda, she picked up her phone and started talking about a mountain retreat (she thought I was someone else) when I told her you may have picked up a different line, this is Roshanda. She hung up. When I called back, I went straight to voicemail. This is by far the MOST unprofessional company I have EVER dealt with. read more

Very unprofessional in dealing with, after agreeing to the rates I have tried to contact them to change couple of terms in the contracts, no answer to voice messages, no calling back, no response to emails! put me in a very embarassing situation with thee invitees. I DO NOT recommend dealing with thie company in Dallas read more

On 11/11/23 I had a retirement party for my husband at the Star headquarters. I reserved a craps and roulette table for the event. Once the presentation portion of the event was complete we opened the event up to the gaming tables around 9 pm. I was informed by one of my guest the roulette wheel did not work. I asked the attendant and she said I would have to take that up with the person I placed the order with. She used a roulette app on her cell phone to spin the wheel. I informed her this is not what I paid $345 + tax for and I would like a refund. The phone took away the gaming experience from my guest. I reach out to Elite by email and did not receive a response. I followed up with another email and phone call with no response. On 11/14 Sherry called back I explain the situation. She stated give her a day or two to look in to this. I gave her 4 days and no response. I call again (today) and sent another email demanding someone call to discuss my refund. Someone called and attempted to over talk me about my event and how the attendant must still be paid. I informed that is not my problem. I paid for a table and experience my guest did not receive therefore the guest opted not to play. She kept over talking me while I'm asking for a refund and as I can see they are trying to avoid refunding my money. My advice is to rent somewhere else. If something is not operable they will not refund your money. I will now dispute this with my credit card company & BBB. read more

Terrible!! Do not use this company for an event!! I used them for Christmas 2022 and they did not send enough dealers for our Christmas Party. I had to use employees!! They do not respond and would not give me a refund! Terrible customer service. read more

I wish we had reviewed these reviews before we booked our event. We booked in March for December 8th Annual Christmas Party. Paid for 7 dealers and 1 Dejay and only 3 dealers showed up. No one to run the Craps table and 3 dealers having to run 2 Black Jack tables each. Over 100 guests and there was no music. We didn't get what we paid or contracted for. No return phone calls. The 3 dealers that did show up worked hard and tried their best. They are contracted and not employed by Elite so not their fault. read more

Warning: DO NOT USE ELITE CASINO EVENTS!!!!!!!!! They dropped off the tables and a different team was suppose to set them up. The set up team never showed up!! We hired 3 dealers and only 1 showed up, leaving our guests to do the dealing for our event. When we tried to reach management, they were non responsive and did not make any concessions. Terrible management! read more

Our experience with Elite Casino Events was a nightmare. We had our contract & deposit in place for months for our Annual Christmas Party. We had not used the company before for previous parties and hands down won't ever use them again. I called multiple times the week prior to our event to confirm times, dealers, details, etc and no one ever answered, always a voicemail and no return calls or emails either. Horrible customer service. The day of the event I reached out multiple times to the "on call" number of which no one answered nor did they call me back. Dealers showed, tables did not. The hotel had to set up their tables and chairs so we could improvise. They also had to go out and purchase chips and cards just to play poker and blackjack. We were supposed to have those two plus craps & roulette. It was so disappointing and the lack of response was beyond disrespectful. All three owners were present at this party and it was embarrassment to not have this feature at our event in its entirety after talking about it and paying for it. I would not recommend this company/service to anyone moving forward based on the experience we had with them. read more

We scheduled with Elite to provide "casino night" for our company's holiday party. Over 175 people attended. Elite was a no-show, except for one dealer who had no equipment with him and thus couldn't do anything. Elite's no-show caused us a lot of grief and embarrassment. To make matters worse, they failed to respond to numerous phone message on the night of the event, and in the days thereafter. If they are a legitimate company, why would they not respond and make things right? Have to wonder whether Elite is a straight-up scam. read more

Do NOT book an event with this company. They will SCAM & STEAL from you. I booked with them on Dec 2nd for my 40th birthday party and charity event. I signed a contract provided by them outlining in detail everything I paid for. While the dealers did show up to my event the show girl that I booked and paid for was a no show. The dealer said they had no clue where she was. She was supposed to be passing out personalized funny money that I also paid for and never received. I have called and emailed more times that I can count only to be completely ignored. Not one person has called me back. They still have not reimbursed me for the money owed. If you are considering booking with them DO NOT. I made the mistake of trusting the previous reviews, please don't make the same one. Edit to add: they just reimbursed me $95 only because I posted this review. This is such a slap in the face considering the amount still owed to me. read more

We just had our first ever casino night for our country club in Arkansas and Elite Casino Events was amazing! A big thank you to Colby and Kevin and their team of dealers who were awesome! Also, thank you to the reservations team who were always happy to help with all of my questions! All of our guests had such a great time and had nothing but great things to say about the party and the games! We look forward to having you back again next year! read more

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The worse company you can deal with . we had our company Christmas part and we was very exited to have casino night , we was over 300 people and we all was shocked to find that this Elite company not showing up , after reaching out to our corporate people we find out this co didn't even bother to call or give any reason for not being there . STAY AWAY FROM THIS ELITE CO IF YOU WANT TO HAVE GOOD EVENT , YOU WILL BE SO DISAPPOINTED WITH THIS FAKE CO read more

We hired Elite Casino Events to manage a mock casino for a Christmas party. Our contract included 10 tables, 10 dealers, set-up, tear down and help managing a raffle for the largest winners of the evening. Only 3 dealers showed leaving 7 tables useless. We paid in full well in advance of the event date. Elite Casino has been non-responsive to our complaint. Don't use them as they were a complete no show at the same venue the following week for another group. read more

ABSOLUTELY HORRIBLE. This company is extremely unprofessional and we will never use them again. This company did not show up to the event and has been unresponsive in handling the situation and paying us back the money they owe. I do not recommend using them unless you want to be disappointed and pissed off!!! read more

Was recently at an event and Elite was the casino provider. They were amazing and our dealer, Jackie, was so much fun! She helped the newbies learn the game!! Great job! read more

E Casino Events - Come on 21! - Party Equipment Rentals Near Me - Fort Worth, Texas

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What an amazing experience! This company made arrangements to set up a few hours before our company party and had everything ready long before anyone arrived. Their dealers were professional but fun and seemed happy to teach those of us who didn't know how to play. We did have one dealer not feeling well who I sent home but another dealer came within 30 mins so, great customer service. We sent a survey to every employee who attended and it looks like Elite Casino Events will be our entertainment again, next year. Great fun, great time, great people and great service! Highly recommend! read more

Totally unorganized. Missing tables. Missing dealers. Don't pay employees often. Just a sham of a company.

Zero integrity. Instead of resolving the issue. Elite went as far as sending fake pictures to my bank card company. And lied to the Better Business Bureau. Can you believe that? I still can't. Blows my mind. So they showed up 30 minutes late and took 40 minutes to set up. I paid for 3 hours of gambling and received roughly 2. I paid for certified dealers. Instead I got a dealer that did not know to play roulette much less oversee playing. I got a blackjack dealer who had an extremely difficult time counting. I paid for deluxe tables. Instead I got tables with no skirts and tables smaller than what was listed on the contract. I paid for 2 blackjack tables and 2 dealers. Instead I got one blackjack table and no explanation of what happened to the other.I paid for a bartender. Instead I literally bartended myself with the occasional support of some of my guests. I paid for professionalism. However, the dedicated host showed up with a t-shirt, jeans and tennis shoes. Severely underdressed for my party. I paid for an Elite experience. In return, I got stress, anxiety, and embarrassment. This was my wife's 50 birthday party and they ruined it. I have pictures, recordings, and witnesses and Elite still wouldn't honor their contract and resolve this issue. I didn't want a full refund, simply a refund on what I did not receive. I considered small claims court but my wife simply wanted to put this disappointment behind her. If I were you, I wouldn't put a significant celebration in the hands of these people. Zero integrity! Zero accountability! read more

Eric was so much fun! Loved everything about this event!! He was a great dealer and made it a lot of fun.

**DO NOT USE ELITE CASINO** Our Company paid in full for a Christmas party with 100+ people and they never showed, 2 weeks later with numerous voicemails bc they will not call back and we still haven't received a refund. read more

DO NOT USE THIS COMPANY!! One of my dealers didn't even show up, the driver had no help and we had to carry stuff ourselves. The dealer we discussed have does not know the game of blackjack. Then they did not pick up their stiff until 2 days later after hunting them down. Now I am still waiting to be reimbursed for the dealer that didn't show, a week later. FAR FROM ELITE SERVICES!!! read more

Laura is the best blackjack dealer! It's been a great night at the Christmas party!!!!

DO NOT USE THIS COMPANY. I am STILL trying to get ahold of someone about a refund request TWO MONTHS after our catastrophe with this company during our company Christmas Party on 12/15/2022 for about 100 people. I was the coordinator for this event and was told the crew would be there between 3:30-4:30pm on the day of our event to set up. 4:45pm rolls around, and they are not there. After trying to get ahold of the drivers for HOURS, they FINALLY showed up at 6:20pm - 10 minutes before the event started (6:30pm) to set up our 8 tables. About an hour after our event started when our guests should have been playing on the tables, the drivers realized they did not have ANY cards for the FIVE blackjack tables and poker table that we had PLUS they didn't have half the poker chips needed. This equipment took another hour to get there, and we ended up with only 1 hour and 45 minutes of playtime when we paid for 3 hours. It was RIDICULOUS. I have been BEGGING their receptionists to get me in touch with someone who could help, am and constantly told that they cannot give me the number or email for ANYONE in management who makes decisions about refunds. I finally get to schedule a meeting with Amanda, one of the managers, who told me they would "make things right" and said all these things that made me very hopeful and confident we would see a refund...but it has now been a month since my phone call with Amanda on January 10th, and now she is completely unresponsive to me. I finally had hope after hearing from a "Sherry" (title unknown) who responded to an email I sent to the main info email, and said she would help...but now it's been almost 2 weeks and I've heard nothing from her. WE JUST WANT OUR MONEY BACK THAT IS RIGHTFULLY OWED TO US AFTER NOT GETTING THE SERVICE WE PAID FOR! read more