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E-lite Lighting & Decoration

3.4 (5 reviews)
Closed 8:00 am - 6:00 pm

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Services - E-lite Lighting & Decoration

Holiday decoration installation

Holiday decoration maintenance

Holiday decoration removal

E-lite Lighting & Decoration Photos

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Ask the Community - E-lite Lighting & Decoration

Hello, do you provide the lights?

According to their website, they do.

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AD House

AD House

4.4
(31 reviews)

I rarely leave reviews, but when customer service is either exceptional or deeply disappointing, I…read morefeel compelled to share my experience. I reached out to Anthony on Saturday, November 9, to inquire about light installation for our home. This wasn't for the holidays, but for a special family wedding event on Saturday, November 16. Anthony initially told me he hadn't scheduled his week yet and would let me know if he could fit us in. I understood it might be a busy time with the holidays approaching and appreciated his transparency. A few days later, he confirmed he could install the lights the morning of the event. I even texted him several times during the week to ensure everything was still on track, and each time he reassured me that he would be there as planned. On the morning of the wedding, I reached out one last time to confirm. I sent him a text and followed up with a call, but received no response. As the hours passed with no word from him, I began to worry that he was going to cancel. At around 1:00 p.m., Anthony finally texted me--after I had already rushed to the store to purchase lights and materials--saying he couldn't make it due to his schedule. Here's the bottom line: If you're not sure you can honor a commitment, don't make one. Had Anthony simply told me a day or two before that he couldn't make it, I could've made alternative arrangements. But to cancel the day of, especially when a customer is relying on you for an important event, is not only frustrating but unprofessional. While skills and expertise matter, reliability and communication are far more important. Anthony was neither reliable nor communicative. I understand that things come up, but when that happens, it's critical to be upfront and transparent with customers. I sincerely hope that moving forward, Anthony will improve on these key aspects of customer service. I am giving him two stars only because he did a decent job installing lights for us a few years prior.

Had lights installed in November 2023. We're closing in on November 2024 and Anthony has not…read moreremoved the lights. After several promises to remove the lights earlier this year, he has not fulfilled his obligation. I've made a few recent attempts and he has ghosted me. I've used his services in years prior but will not be using his services anymore. If you are reading this Anthony, please remedy the situation or I will be forced to take proper action. I prefer not to go this route.

E-lite Lighting & Decoration - seasonaldecorservices - Updated July 2026

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