Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

Lawrence Ryan investigators is a good firm. They have competent employees. Pricing seems is…read morereasonable. I hired them, but they were not successful in serving court papers due to circumstances beyond everyone's control.

Very shady! Brad seemed very knowledgeable about what I needed and eager to help. We had a couple…read moreof conversations to work out the details. He went away for family business over thanksgiving. I contacted him the Monday after and he told me he'd contact me the following day. Never heard from him again. No return phone calls. No return emails. Nothing! Since the posting of my ONE STAR review on Thumbtack, Larry Ryan negated my review saying I'm not credible and never a client. You're right I wasn't a client because Brad blew me off! Your office staff blew me off! Larry Ryan why don't you ask Brad to forward the November email and the email after I left my ONE STAR review for your firm that he sent me. He blamed your office office staff for not contacting me. The only contacted active clients and not new or prospective clients. Too bad for you. I had a big job and gave it to someone else. There was pending litigation on behalf of my autistic son. The urgency of my requested was expressly communicated to Brad Weaver in our November phone conversation. Your firms lack of response and communication about Brad's personal issues hindered the progression of my case and pushed it back an additional two months. Communication was all I needed, and I couldn't get that. Maybe instead of lying about a bad review, man up and be accountable for your unprofessional office staff. Word of advice: Look elsewhere for a REPUTABLE private investigator!

Excellent quality process service company. I would trust the servers and investigators to handle my…read morecases with confidence.

Bad company!! BEWARE!! Never did the good they were paid for. Jay promised to refund our…read morepayment . We never received our money after 2 months of running around, Stay away from this company

The private investigator was recommended by the courts. He was very reasonably priced and was able…read moreto serve the person within the week. The court made a mistake, but he came down to the downtown court to make the correction. Over and beyond. He answers all calls, but is never in the office.

Yelp Review…read more Carlson Investigations exceeded my expectations. I hired them from out of state to serve multiple defendants, and they made what could have been a stressful process incredibly easy. William, the owner, was knowledgeable, responsive, and professional throughout the entire case. Communication was excellent, every service attempt was well documented, and I always felt informed about the status of my case. If you're looking for a dependable process server or investigation firm that truly knows what they're doing, I highly recommend Carlson Investigation Services. I would absolutely use them again.

William was a big help throughout my case. He and Christopher communicated in a timely manner…read more William was very direct and informative in his responses which gave me confidence that the job would get done. They are a bit on the pricier side, but in my experience it was definitely worth it. The skip tracing was quick and effective, and once everything was ready, William followed through exactly as promised when it came to serving the defendant. Overall, I have no regrets choosing their service and would definitely recommend them to anyone who needs a reliable and professional process server.

I had a very informative and reassuring consultation with Michael. Not only is he punctual but…read moreadditionally he answered all of my questions and satisfied my worries. He's very knowledgeable and professional. He has a very impressive background as well and covers a wide range of services offered. I highly recommend him for your needs.

Readers be careful about Chicago intel Agency , I met Mike at a library in Joliet Illinois to…read morediscuss my case . The only thing Mike was interested was asking me to write a positive review and lies on a job that he has not done . This was my very first time in meeting him . This showed me his true character and what he would do to deceive customers and promote his business . After this visit , my mind was made up that this wasn't the company that I needed for help . Very fraudulent , hope this posting will help someone in making a better decision.

Let me tell you something about the services I hired Don for: Professionalism, attentive to the…read moreservices requested by the client even last minute which I am forever thankful for, from serving legal court documents and finding the right persons to serve? Worth every penny. I can guarantee you that most other services don't act on your priority and will give you generic updates. I wish I had known about Don earlier! From now on, should I need court documents served again, Don will be my go to.

In Feb of 2021 my husband and I did our Illinois conceal carry class with Don Haworth. It was 16…read morehours. 8hr Sat/8hr Sun. He is an excellent teacher and mentor. The class was very informative and he is knowledgeable on the subject. We both learned what we needed to and a little more. Our time at the shooting range was safe and controlled. I highly recommend this place.

Accepted the business then did not provide any information or leads on the investigation. All of…read morethe background information and groundwork was handed right to them, and they still could not produce any information on the subject at all. A simple database check would have shown something. It is funny because a girlfriend of mine with no experience other than using google was able to give me more information than these "professionals". Heritage never did anything to fix the situation, after I expressed my dissatisfaction at paying for and having 0 services rendered. This was a very serious matter that has left people in danger. Heritage does not care.

I employed Adam Campbell paying his minimum of $850 for 10 hours (verbal promise of 20 hours) for…read morean adoption/decesed person search. While he was careful to say he promised no results, he did not say I would never recive any communication from him again. I recived no report of any kind as to how the hours were used or where the money went. I am extremely dissapointed in my lack of results but want to warn others when Adam says no results guaranteed, you will not hear from him ever again.