Newly purchased leather watchband began fading the day after I purchased it. Took it back on the…read morefourth day...they were closed. When they saw it the next day they immediately said I wore it out? They said if I had brought receipt in they probably could have done something. I went to my car and brought in the receipt. She went in the back to talk to the owner and they both came out and said they could not do anything.. I have had leather watch bands that wore out and never faded after 10 years or more! Their attitude was unbelievable!!!

Great friendly customer service, repair and a nice new silver chain for me and watch and for my momread more

Recently my Accutron Spaceview watch manufactured in 1964 began running slow. We took it to a…read moretrusted local watchmaker who said he could clean and lubricate it but if it needed replacement parts he wan't sure he could obtain them. Because of that he would not be able to offer us a guarantee. We mentioned this to our grandson who surfed the net and located a website for Robert Piker. We called Bob and describe the problem to him and he said he could easily take care of it. He's very easy to talk to and told us that he got into the repair of Accutron watches because he had a similar problem. He taught himself how to repair Accutron vintage watches, and to Bob it became is a labor of love. He said that he searches the web daily to source replacement parts so he always has a supply available. We sent our Accutron watch to him and he called us back to tell us he could repair the watch and that he would test it for several days after it was repaired to make sure it was running precisely as the day it was manufactured. If you send the watch to Bob, he will evaluate the problem and call you to tell you what has to be done and how much it will cost. From our experience, his repair prices are extremely reasonable. Every time we spoke to Bob we were confident we made the right choice. In fact, he told us that not only do watch repair people sent him their Accutrons, but the Bulova company itself send him the vintage Accutrons to be repaired. This was very reassuring to us since he is one of the few people in the country who repair such watches. Let us tell you if you have an Accutron Spaceview or Astronaut watch that has to be repaired don't think twice, contact Bob Piker at 309-287-2627 or bob @mybob.net. You'll be as thankful as we were that you did.

He had my watch for a month and a half. He didn't even try to replace the broken crystal. It came…read moreback to me, not running. I finally just got it to a better repair person and they tell me that there are now parts missing from my Acutron space view. The missing cover caused severe damage when Bob tried to run the watch.

I really love this store! They provide great customer service and sell high quality products!read more

Got me in and out quick to fix a watch bracelet. Amazing work amazing quality and the people were…read moreso incredibly wonderful.

Was in town visiting and my watch died. It needed a new battery so looked on Yelp for suggestions…read more Very sweet elderly man who said I had to leave it overnight as it was near closing time. That was fine. When I picked it up it cost twice as much as I pay back home. He did do a cleaning, which my other place does too for a battery change. That's okay, everyone has to make a living and store rent in this area is probably higher than where I live.

Could not be more happy with how the staff at Luttrell Jewelers' assisted me in repurposing a…read morediamond bracelet into a stunning necklace. Did not wear the bracelet( which was a waste) but I am so going to wear this necklace. Amazing. Thank you so much Bronwyn E Rains, PhD

I've had nothing but great experiences from Jerry/Watkins. They've done fantastic watch & clocks…read morerepairs, and made me a set of costume jewelry earrings to substitute for a set of very expensive vintage ones. Prices are good and I've found the staff to be friendly. Good people, solid work & fair prices have been my experiences.

After receiving a recommendation to use Watkins for clock repair, I took my cuckoo clock to them to…read morerepair because the chain in the movement came loose. I was told it would be finished in a week. I followed up multiple times asking for the status and was always told they were waiting on the part and it would be ready in the next week. After several months of waiting for them to fix the chain, I finally called and told them I wanted to come in to the shop and pick up the clock. When I arrived at the shop, they acted as if they had no recollection of the phone conversation. They couldn't find the clock and when they finally found it, it was missing the bird and hands. They found the bird but not the hands. They seemed very carefree about it and offered no apology. Unbeknownst to me because of lack of knowledge at the time, the bellows were missing and they gave me the wrong movement for an 8 day clock when my clock contained a 1 day movement. Essentially they disassembled my clock and returned it with incorrect and incomplete parts. I didn't realize this at the time so I didn't question the parts they gave me. Later after watching repair videos, I had to order new parts to replace all the parts they didn't return to me. It's outrageous that a business this unorganized and unprofessional is still operating. Do not use this shop.

I wanted to bring attention to their lesser-known wonderful watch services, since I've only seen…read morereviews on the jewelry at Robert's (which look incredible! Maybe one day...). I've been here twice, and both times service was quick, friendly, and satisfying. Robert (I assume?) explained everything he did clearly, and I really appreciate when people take the time to let you know what's going on. There was also another jewelry artist there who was also all-around awesome. I swear I'd hang there all day if that wasn't weird. I've only needed small repairs so far (reattaching a crystal, replacing a wrist strap), but this would be my first stop if I needed any watch repair, simple or complex, quartz or mechanical. And the prices are very fair, so don't let the jewelry scare you off. AND I learned that Robert does pocket watch repair too! It's a vanishing craft, and we are really lucky to have a specialist right in town. A few years ago I had been searching for someone to service my pocket watches (regular cleaning), and had no idea Robert's was even an option--I wish I did. The location I went to specialized in clock repair, but even they had to outsource the work. I may have briefly come across Robert's online, but probably assumed it was the "battery-change specialist" kind of jewelry shop. I'm kicking myself for past-me being a doofus. Champaign truly has a gem (ha ha) in Robert's!

I had a wonderful experience here! It's family owned and they truly want the best for their…read morecustomers...no gimmicks or sales pitches! They didn't even put any pressure on me to commit once they gave me their estimate. They do a quality job, caught a lot of weak areas in my ring, and it still ended up being cheaper than the estimate and they gave me! They offered me practical tips and suggestions that'll help with wear and longevity! I'll return 100%! I'd give them them my business any day compared to a chain jewelry store!

The salesman doesn't know what he's talking about. He says there's no difference between different…read morewatches, he was lazy, uncaring, and wasn't gentle with a watch I was having worked on. Will never be providing business to this place again. If you think $22 is reasonable to get a single link taken off a $50 watch, then you must be crazy.

This place is the worst! I have come here for years and was always treated fairly until they got a…read morenew manager. The new manager is terrible! He takes breaks every 5 minutes and is often gone for 20+ minutes leaving customers waiting and most often they just leave out of frustration. Though I decided to give it one more chance yesterday when they charged me $20 to take off one link (a service that took only 3 minutes)! This service had always been free before but apparently is not now. When I got the money out I said that it had always been free before and the new manager acted like I was an idiot telling me they have always charged for that service. Then he tells we it's actually going to be 22.87 but when I questioned again he told me it would just be $20 after all. He then asked me if I wanted a receipt and I said yes. He then said if you want a receipt you'll have to pay $22.87. So I said I guess I don't need one then. He then left the money out and didn't put it in the cash register because I'm pretty sure he is pocketing it for himself as he knows the service should've been free and he wanted an extra large tip. Needless to say this manager ought to be fired! But if not it won't matter to me as they have permanently my business! A place that I have spent hundreds and hundreds of dollars at before. I will never make that mistake again!