These guys knew the entire history of my washing machine. From where it was made, the change of…read moreownership to all the things that normally brake on it. They ended up getting me in fairly quickly and my cost for the repairs was more than reasonable. They will be my go to guys for all my appliance issues moving forward.

Decatur store is well stocked and clean. The sales staff are friendly and helpful. Misty helped me…read morechoose a new stove and freezer and I was able to get exactly what I wanted. The two guys who delivered the appliances were friendly and helpful in answering my numerous questions. ' I am a very satisfied customer and when it is time to replace my fridge; I will be going back.

These guys have served us well for almost 20 years! They are knowledgeable and listen to your…read moreneeds. Great service long after the sale and initial installation.

Taylor is amazing! She will help you find exactly what you need! They even offer an easy way to…read morefinance with Snap if you're in a bind. THANKS TAYLOR!

TJ's Appliance Warehouse on Eldorado in Decatur IL is a big THUMBS DOWN from me. I needed a low…read morecost dryer last month. Bought one from TJ himself who said he would bring it to me that evening. Something came up and he couldn't deliver til the next morning. No red flag there. Yet. He gave me his WORD that he would pick up my old dryer after the new one was installed by my plumber. He set 3 separate appointments with me this past month to pick it up. He stood me up 3 times. No call. No text. I am done with this business. Someone who will not keep his word to a poor 67 year old woman lacks character. DO NOT TRUST HIM.

Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

customer service is GREAT! If you have questions or service issues, they are top notch! From…read moresales to service, they are the BEST! J. Thomas

We have used Clayton Sales for all of our fireplace needs for 20 years. The service, selection, and…read moreprice are all great. The showroom is very benificial to homeowners that can't envision what a certain style would look like. Their installation service is excellent and I feel good knowing experts installed the units in a safe manner. They have everything from the basic unit to the very best out there. Clay and Mike are great to deal with because of their many years of experience. We wouldn't use anyone else.

This old f***** Dick lies like no other!!! Hoping he sees the light very very soon!!! He told me he…read morepersonally had checked out a used rainbow I was inquiring about and it was in PERFECT condition, if it was not in perfect condition I returned it within 30 days for a FULL Cash Refund. I purchased this vacuum on April 14,2016 and used it for the first time on April 22,2016 and it would hardly suck dirt up. I called him and went back up to Decatur from 1.5 hours away and he REFUSED to give me my money back saying NEVER gives money back !!!! He would only give me another rainbow USED AND OLDER then the one I purchased He lies and again I hope he goes to the light tonight. May he rot in NEVER NEVER NEVER do business with this joker. I will be turning him into to the BBB and proceeding with other agencies. He lied to the wrong person. I do not want to give him a heads up on the other agencies he will be answering to but believe me I will call, contact and be turning him for EVERYTHING possible. This is a WORTHLESS business owner. IL law is full refund with in 30 days unless there is a sign posted in the business and he does not have a sign saying no full refunds

We didn't want to write this review but after our recent experience with Doug at PlazaTv &…read moreAppliance he left us with no choice. January 2023 we had Doug come out for repairs on out oven. He had to order a part and required payment up front for his service bill. ($150.00). Upon his return he discovered that there was something else wrong and that it would require more parts and more money. We decided to purchase a new stove and not repair the old one. We ask for a refund but only received $50.00 after 3 weeks. He stated that he didn't have time to worry about refunding our money. Very unprofessional and disappointing...

Doug is absolutely insane. He sold a TV to my friends with a…read moreused, dirty remote control . He NEVER did anything about it when they asked him to come and get the TV He literally cried on the phone . They took him to court and won

This establishment is shady. They offer a contract for 101 days same as cash and then add all sorts…read moreof ridiculous fees on top of . We declined the lousy warranty they offer as we have our own insurance. They placed it on there anyway. The manager says he's not responsible because the person that did that no longer works for them. Go across the lot to Ashley Furniture or anywhere else. You've been warned. Don't trust the reviews. They are offering a small discount to anyone that gives them a 5 star review, even before they've done any business with you.

Had a great experience with the staff at this store! They were able to give me a good deal with the…read morecouch and love seat that best suited me. Will come back for future purchases!

they brought an electric stove instead of a gas stove and won't compensate me for the days I have…read moreto wait. I paid for next day delivery and they won't deliver it until thurstay and they won't refund the next day fee

I have an in store credit from a past return. Which is fine it's as good as cash for sure…read morepurchases, they fail to tell you that you have to be the one to use it or it's no good. So don't let wife or husband return something for you then on your next trip try to use the credit without them with you cause it won't work. What a joke! So I guess it's bring your spouse to work with you day!

We are not satisfied with the quality of the product we had to wait because of your error to…read morereceive some service your sales person told us incorrect information

This is the worst store i've been to...I understand staffing is hard to find nowadays, however…read morethere should be a better training program on how to handle customers! Especially the verizon area or the "phone department " My husband and I had a horrible experience! Ben and the other female supervisor were unprofessional, rude and completely disrespectful....We attempted to purchase a phone and the new hire accidentally did something to mess up the purchase...4 hours later still nothing resolved ...During this whole experience not one manger asked what was wrong or if they could assist ...Had to come back next day, was completely ignored by the female employee and Ben ...Needless to say I was at my limit of rudeness ...After being ignored for over 30 mins, finally got phone....My experience was not exciting or informative!! Do better Best Buy!! Especially the rude employees in phone department!!!