Let's just start out by saying that Employee of the month in my book is Ben, hands down. Every time…read moreI've called he's been so much help! He also answered the phone every time I called. I appreciate him so much for helping me and going over the top to make me a happy customer! He did his best to help get my problem solved and get a product to me in the most efficient, quickest way possible! Chase helped me with sizing and being a good judge on how they should be fitting and how comfortable able they are! He as well was great help and very kind! He had great judgement on the shoes I was wanting.

This place is despicable. After spending a ton of money here, they would not exchange a mattress…read moreeven though it was within the warranty. The manager David had said he would, at minimum, give us a discount on a new mattress and then withdrew his offer and referred us to Chris, the customer service representative at Bed Boss. (the bed brand) Dealing with Chris became an additional nightmare and his best suggestion was to prop up the 3 month old mattress with a piece of plywood. The following letter was written in response to the lack of customer support that I received from Bed Boss. Chris, A piece of plywood? Bring the mattress to you? Really? I've just spent a considerable amount of money on not only a new king size mattress, but also the headboard as well as a bunk bed and your solution is to buy a piece of plywood? It's not only disappointing that you appear to be selling an inferior product, but also have a lack of customer service and empathy, which should be more appropriately called "customer disservice". One reason, my wife and I chose to purchase a mattress from a retail outlet as opposed to a mail order mattress is that we would have expected to receive support after the sale. Apparently that is not the policy of the Bed Boss company. It's also quite interesting that you have no problem delivering and setting up the mattress, but seem to be unwilling or unable to send a representative to examine the mattress at my residence. You must really have some super human powers, to be able to evaluate a mattress by just viewing a few pictures. My guess however, is that you do not have these powers and that you are really just pretending to play the role of a customer service representative while allowing the company to stuff cash in it's bank account. Your claim of not receiving my initial emails is bogus, since I have the emails that I sent, which indicates your are either incompetent, or a liar. This brings me to your advice of bringing the mattress to you for an inspection. How am I supposed to bring you the mattress? It is KING SIZE MATTRESS! Should I fold it up and place it in the trunk of my car? Maybe I should rent a truck, and drive the 86 miles from Crossville Tennessee to Chattanooga? Yes, that would be a great idea. To throw good money after bad, just so you don't strain yourself providing customer service. My wife has not had a good night's sleep for months, due to the defects in this mattress. She wakes up every morning with back and hip pain from whatever defect is beneath the padding. This situation has prompted me to research Bed Boss on the internet. I wish I had done this before purchasing your product. Do you know why? Guess. The general consensus of reviews, is not only that other unsuspecting customers are having issues with defective mattresses, there are even reviews that have said that the customer service representative, Chris, is totally WORTHLESS! Imagine that? As I have stated, I wish I had found these reviews of Bed Boss and yourself, before I had spent a substantial amount of money at your Crossville location. You had better stash that money that you have scammed from customers that have purchased your garbage that is disguised as a premium mattress. Companies like yours don't stay in business in the long run. Mark

We have bought several mattresses of different sizes and brands from this store and have been…read moresatisfied with each purchase. You can't beat the prices and you don't have to sacrifice quality. The staff has always been friendly and helpful. They don't follow you around, they give you your space to browse. If I could change anything, it would be better advertisement when they have sales. Other than that, I have been happy with this store.

I recently visited an Aaron's with my husband for the first time. Just curious about what they…read morecarried we were met by a young man who happens to be the assistant manager by the name of Christian. Christian approached us with the brightest smile and the most friendly greeting. He did everything possible to find out exactly what we needed and presented himself in most utmost professional manner. It was obvious why he was one of the managers at this location because he new the business inside and out. I cannot say enough good about this young man. We will definitely be going back to browse their collections and of course to see Christian. If any CEO's are reading this......you've got one awesome assistant manager at this location.

I came in here to rent a recliner that my son needed to sleep in because of his shoulder injury,…read morecouldn't lay flat. This is an awesome business that really takes care of people and listens to their needs. They did everything to find us the right recliner we needed for a short time. Very professional and very courteous. They tried to get us to buy it along with everything else in the store..lol "Sure you dont need this or that" lol. We have it thank you... Great rental place-

I deal primarily with Jay and Wayne. EVERYONE at this store is top notch, know their business and…read morewill work with you to get the metal you need for any project. The prices are fair, the guys in the back that cut and fill the orders are friendly and helpful and all the staff in the front office are excellent. I drive over 25 miles to get to this store and it is worth the trip every time. Kudos to Wayne for running a fantastic store!

Very nice and extremely helpful. They found exactly what I…read moreneeded. I didn't expect them to also cut the metal I needed to size.

Very good experience from start to finish. The shop has so many options and the owners are so…read morehelpful. I love having a quality frame shop here locally. My painting was ready quickly, ahead of the promised date, and looks amazing.

The owners are helpful and they do a great job. They are always learning new framing techniques and…read moreoffer great advice. A very worthwhile place to take your items to be famed! Also, it is nice to have a "mom & pop" place that does great work and where the customer is always treated special.

The staff at this store could not be better and more helpful. Cody, Jerry, & crystal are great. If…read morethey don't have what you need, they will make sure they get it for you. Always quality products.