For me, there's something magical about an old-fashioned hardware store, crowded with bins and…read moreshelves filled with a tantalizing variety of useful objects and whats-its, and staffed by people who seem to know where everything is and what it's all for. Downtown Hardware lacks the wood floors and high ceilings that I remember from the hardware stores of my childhood, but it fills the bill with its inventory and its staff. Best of all, it's efficient. When I need something specific, I can walk into the store, tell the young staff what I need, and be out the door with my purchase in roughly the same time it would take me to park my car at that big-box home improvement store that often doesn't even stock whatever it is I was looking for. Yes, I'm a fan, and I hope that Downtown Hardware stays in business forever.

Horrible customer service. They wasted two months of my time. Had my portable generator for 2…read moremonths . Every time I called, I was told they were checking this issue or that issue. I was told that a new carb kit had been installed and that they were going to have to order other parts. I finally picked it up yesterday after receiving no updates. I took it to J&J Small Engine in Clinton, Tn. He fixed the problem in one day. He told me that no new parts had been installed on my generator, as I was told. If you need small engine work, call John at J&J. 865-457-4159 I would put a zero rating if that was an option.

I wish they were open later hours but I walked in they asked me what I needed and I found it…read morequickly because they showed me where it was. Nice people and a quality business.

I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

Lovely old time hardware that has a little bit of everything and better than expected quality!read more

Very interesting store with a lot of variety. You'll probably say, "Hey, I could use that" about…read more20 times or so while you're there.

Staff is very friendly, this is the one thing that hasn't changed. Much of Clampitt staff was…read morereplaced, I am not happy about that. The few remaining Clampitt staff jokes(?) about everyone being fired. Most of the reviews here do not appear to be about the Bryson location. If you only ever had an Elders, and didn't know Clampitt, maybe they seem OK?? I was quoted $8 for a #2 spruce 8' 2x4 yesterday at Elders Bryson, at Lowes $3.45. I don't expect Lowes prices, but that is ridiculous, Clampitt used to be about $5 for the same 2x4 months ago, and lumber prices have been stable since then. When I commented to the cashier "I miss Clampitt", she said "We hear that a lot". I prefer to shop local, and will continue for other things ... but for hardware/lumber, I'll now normally just drive to Sylva. Since being purchased from Clampitt, Elders has screwed up the inventory system, reduced what they carry (Isles are much wider due to less inventory). They also eliminated any vegetable plants in 6 packs, reduced the vegetable seed rack by replacing it with ... wait for it ... Elder's logo'ed hats and coffee mugs at an exorbitant price. I have never seen anyone picking up anything from that shelf.

Just love the home town hospitality and expertise. We get great support when we need to know code…read moreand solutions to bring our home up to and stay in code compliance. Selection is excellent no matter what you're looking for! Come on in for the friendly service and stay for the great selection and advice.

I recently had to purchase a new Wellpump the service was speedy and knowledgeable team of employeesread more

Great selection and reasonable prices. Customer service is top notch! I was able to get in and out…read morewith my merchandise in just a few minutes with employee help.

The people were very helpful and they have always had what we needed.and they help you find the…read morethings you need.very helpful.i have ace reward and they used that.big discount.great place.

It's easy to find a Home Depot, Lowe's, and even WalMart near buy for your hardware needs these…read moredays. Finding service at these places like the kind you get at Smith's ACE is impossible. You'll get this service with a smile as soon as you walk in the door. I'll drive right past the big box stores to get to Smith's. Smith's is a LaFollette Gem and one you should be going to for your hardware needs.