I made an appointment for a consultation and was stood up. When I got to the office no one knew…read morewhat was going on. I was then expected to wait for a phone call while sitting in they're office to figure out the situation. Both myself and my wife took off work and drove over an hour combined to be there. If an established can't even handle an appointment, how can I trust them with my mental health? I was very excited about treatment but was left completely disappointed.

From the owner: Zora specializes in IV/IM ketamine and ketamine assisted psychotherapy for trauma, depression,…read moreanxiety and chronic pain. We also offer IV nutrition to help with general wellness, energy, nutritional deficiencies, and aging.

I was really hesitant even after having a recommendation from a friend to check out Bridgeway. The…read morereviews are crazy poor. So I went treading lightly and being cynical. Checkin process: first appt, smooth. Aside from texts and emails about the appointment, I received a call two days prior to make sure I was set, if I had any questions. Being the beginning of the year I expected to pay somewhere along the lines of a few hundred (deductibles need to be met). Some of the reviews commented on being over charged, front staff not being forthcoming coming and deliberately over charging. First, it says in the paperwork that Bridgeway files claims as a courtesy and fees are between the patient and the business. I mean they REALLY stress that on the forms. So I did, get a weird feeling after the reviews. I asked the receptionist and she said two more visits and I knew my deductible will be met. I sat down, and another patient walks in about being overcharged. I was thinking to myself "oh my gosh the reviews are TRUE". Yikes. But,,,receptionist looked into it and said she needed to have the office manager look into as she is the one who handles this type of question. Maybe 5-10mins later the receptionist called the patient back up and said yes, you are due a refund. And took care of that. End of story. So although I'll be watching my claims and making sure the amount paid was the correct amount I was responsible for. But I felt that it was handled appropriately. I got good vibes with first impression after I left and was happy. Sigh of relief. Fast forward no less than 24hrs. My local pharmacy cannot attain a particular med. even if they did, my copay was gonna be $302. I called 5 mins before closing and they moved it to a big box chain pharmacy. After looking at my mail service again, it showed that big box chain pharmacy was gonna cost $211. I called the office again letting them know that my mail service (big box) pharmacy was only gonna charge me $30 for 3 months. I called again, unfortunately because it's a new med I couldn't get 90 days. However doc went over and above as did the staff who handles this part of patient care. I apologize for the long review but I do think it was necessary for everyone who's looking at this office for care that you get a honest up to date review. I will also be recommending this office as my friend did. Maybe staff has changed, maybe the office took a look at reviews and made changes. I don't know, but they exceeded my expectations and I know we will be in good hands.

Literally could never get a hold of them. Front desk never answers, there no ability to directly…read moremessage your provider (no portal), and when an emergency arose - they basically said "yeah, sorry, we are booked up and we cant have your provider call you." Kind of insane. I feel really bad for people who need their meds refilled or have emergencies regarding mental health - and need to speak to their doctors.