I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

I would recommend never using this company. We used them for services for years over the past 15…read moreyears. Twice they needed to repair our damaged bathroom, after they serviced our unit. TWICE. We took a pause from using them and ultimately decided to use them again. After several services, our compressor went out. Fuller handled the diagnostics, took pictures, etc. They performed ALL of the necessary documentation because they quoted us the cost to replace our unit. We decided to go with another company for a new unit. They REFUSE to provide us with the diagnostic paperwork and pictures. Deanna at Fuller is not pleasant and cited, they discarded that paperwork since we decided to go with another company. This is beyond pathetic business practices. Her response was immature and lacking professional decorum. Now to report them to BBB.

I called Fuller to come out and do a spring checkup on my AC unit because it was obvious to me that…read moreit was in need of some Freon for the first time. Fuller sent out a technician within a couple of hours which I appreciated. I knew what the problem was and discussed it with the Technician along with the history of my AC unit's yearly services in the past. Technician did a through job of cleaning and servicing the unit with Freon and replaced the capacitor. His work was satisfactory, BUT Fuller charged me with a total bill of $789.00. WOW !!! Pricing was a rip off. A capacitor only costs around $10 to $15 and they charged me $237.49. Even with his small labor to replace it should not have totaled that amount. The 1lb. of Freon with labor cost $477.00. !!! So I ended up with a total of close to $800.00. Beware. My advice to others who may read this review is the do as I did to explain the problem and how you have kept up previous maintenance and THEN ASK THE TECHNICIAN for a ESTIMATE of what you are looking at in cost before he does any services. Good luck. K. E.D.

Moved into NEW construction house. Toilet clogged couple of times from using toilet paper. Was told…read moreto double flush. Later I noticed the floor near a different toilet was always wet. They never showed to address despite being notified of the issue multiple times. Unprofessional and neglectful.

From the owner: We are a small family owned business. We specialize in new construction plumbing and gas…read moreinstallation. Call or text for a free estimate.

Absolutely will never use this company again I don't care if my house was flooding. He was rude…read moreunprofessional screaming at his employees like they were garbage then got on the phone with what sounds like his wife screaming at her. He was falling asleep standing up on the Job it was a complete nightmare.

From the owner: Full plumbing service We have 30 years of experience read more

I've used Crouch & Sons several times for my home, for various things that needed to be done. The…read moreurgency is always high when you're dealing with plumbing issues, and these guys have the same urgency I do even though it's not "their problem." They always get a crew over to me quickly; the longest I've ever had to wait was one day, and that issue was not as urgent as others I've had. I've had different crews of 2 come out each time, and they have all been equally as amazing. One guy even overheard me mention one of my showers was draining slow, so he snaked it and fixed the issue while his partner was addressing my primary issue. The last time I called them to come out, one guy even went through my unfinished crawlspace to make sure the water damage I'd seen was not affecting anything structurally. No matter what, I know they will always do far more than what is expected of them. They don't care if it's "not their job" or if the issue is different from why I called them, Crouch & Sons will always go the extra mile. Like any service professional, they charge by the hour for their work. If you expect them to not charge anything after scheduling your request & sending a crew to your address, simply because they could not help or it was a "quick fix," you don't know how the service industry works. If any labor/service professional comes out to look at a problem, the minimum you're going to pay is the rate for one hour's work. Exhaust every alternative first, and then if you need the advice of a plumber, you're going to pay for their knowledge! They are never out to take your money, so anytime it's been a quick answer to my problem, they will try to do any smaller tasks that I may need while they're here. I will NEVER use anyone other than Crouch & Sons for my plumbing needs. They have been beyond amazing to work with, and I can be stress-free knowing that I have their support for any plumbing issues that may arise.

Crouch and Sons is the ONLY plumber we will call for help. I have posted several examples of work…read morethey have done for our home. They also helped me at a local theatre which is very old. They installed a mop sink in the backstage area of the theater. It involved drilling through a very thick wall and installing new pipes to create proper drainage. They repaired old bathroom fixtures that required going inside the walls. During each service call they were never slowed down or frustrated with the conditions of old theatre plumbing. They really are the greatest in my opinion!!

Local business in Killen area. Father & son team...very…read morepolite and helpful. Great service and fair pricing. Stopped leak and flushed tankless hot water heater.

I have been having problems with my plumbing for awhile now. I have had a very well known group out…read moreof Florence that have made a few service calls to my home. They was rude, acted as if it was my fault and left my bathroom a disaster with waste slung everywhere. Took me 6 hours to clean up their mess. Paxton Agee came today. He was such a nice guy. He explained things to me in a way that I could understand it. He fixed my problem in a very timely fashion. Such a kind, honest, and wonderful plumber. I highly recommend that you give him the opportunity to do ALL your plumbing. He made sure everything was fixed and cleaned up his mess. His prices are great too!! He is the BEST man for the job in our area. He will not only save you money and time but he will also treat you with respect and kindness. Highly recommend him!! ​

I bumped our outside faucet mowing grass and the pipe broke. Our house was spewing water. I guess…read morethat's what I get for working on Sunday haha. I called and spoke with Beverly. Greg came out next day and fixed us right up. He even secured the faucet better and used a frost-proof one. They are wonderful people, did an awesome job, and have amazing rates!

Great company! After waiting a week with no water for another company to come out, they came out on…read morethe weekend and worked me in for emergency services, got my water back on, later rerouted my water line. Great people, reasonable rates, considerate, kind and will go that extra step to help you out!!

Thank you, Joel for the quick response and for coming out on such short notice. The leaks were…read morefixed efficiently, and the service was excellent. I will definitely use these guys again!

We hadn't finished moving into our new home when we discovered a water leak. We called Pro Plumbing…read moreand they were here the same day. Bradley and Adam were very thorough, professional, and communicated very well. We scheduled to have the repair done and Bradley communicated well with arrival times and any issues he found. They went above and beyond to ease my worries and make sure they had thoroughly explained everything and all my questions were answered. They turned a super stressful situation into a good day and had my leak fixed quickly, and at a great price. This company will be my go to for any issues that I may have in the future!

Failed to tell us about denied warranty request for a water heater and left us without water and…read morewaiting on them for another 9 days. They had told us a replacement water heater had been ordered when it had not been and ignored our calls for days.

Fantastic service. Highly recommend. We had an old sink and cabinet that had been glued, nailed…read moreand set in place in our bathroom painstakingly replaced. It was a fight for sure, but they took it in stride. They also replaced our old toilet and came back the next day to replace and fix a hose bib. This entailed crawling under the house and even though wasps had built a nest, and yes, the young man was stung, they completed the job. They provided full explanations of everything as they went and even suggested that we buy a water meter key in case we need to shut off the water in the future. They were polite, took time to clean up and haul out stuff and even offered to load it up in our truck or move it around the garage, if needed. They communicated; called before arriving; arrived when they said they would. We will use them again and HIGHLY recommend this company. Very reasonable.