Love engagement in the community! Great people who care! Incredible products and service! Walk-in…read moreservice with a person!

Amazing credit union. Bankers and tellers know me and my kids by name. I've been banking with them…read morefor 10 years. Definitely recommend to anyone!

Very nice people, very helpful and responsive, always pleasant to work with. I do live in Florida…read morebut I make sure to stay a member in Rochester

A good bank. We've used other banks that we've preferred, but Mayo Employee's Federal Credit Union…read morefits our needs right now. Setting up our account was easy and the employees are always friendly and professional. If you are driving, this branch is a little difficult to get to. You need to find parking on the street because the bank does not have a private lot. Most of the "parking" in the area is marked as "Unloading Only: 15minutes Max." I noticed that a lot of people abuse this and just park anyway. If you are like me, you'll either need to drive around a bit or park a few blocks away to find a meter. I parked up at the meters near the library. To get to the branch from the street, you walk into the US Bank Building (see picture), go straight underneath the escalator, and to the back through glass doors. If you are in the Skyway, it's right on the bottom floor and probably very convenient.

Considered a switch to think because it's free banking...no way after today. Bad wait times. Bad…read morecustomer service. I've never gone into a bank I don't bank in and been given bad customer service.

I grew up in Minnesota and my very first joint account was with Think Bank. Even though I now live…read morein California, I still have a checking,savings and credit account with them. Yes, it's weird but I have never had a reason to leave them. I did have to get another local bank just for when I need to do immediate types of transactions (like get a cashier's check for renting a place that afternoon). That said, banking with Think has been a breeze. Also, their phone customer service representatives are top notch. They are personable and friendly and so incredibly kind and helpful. Their genuine desire to solve my issues is palpable. I love how they just started a new phone system for busy times where you can request that they hold your place in line and call you back rather than having to wait on hold forever. It worked smoothly and I only waited 10 minutes. I can't say enough good things about their customer service. Easy to use web banking too. Just all around love banking with Think. :)

***They delete bad reviews*** If I could give zero stars I would! I went in today to deposit 2…read moremoney orders and a check at the Rochester location on cascade. I was being helped by a teller who CLEARLY didn't know how to deposit a MONEY ORDER. I simply asked her to ask for help and she quickly REFUSED! I went and cashed them NO PROBLEM at another bank across town (with a skilled teller) and brought back cash and a check to deposit and asked to be helped by another teller who AGREED the money orders should have been accepted and since they were blank they just needed to be written out. On my way out I explained to her she should've asked for help, she REFUSED to acknowledge her mistake and proceeded to argue with me along with a ignorant banker who had no idea what was going on. He jumped to her defense having no ideal how she handled me as a customer, he made the situation worse. I wasn't sure if he was an actual banker or a body guard. I QUICKLY CLOSED MY ACCOUNT. Rude & unprofessional is a understatement! ZERO customer service was shown to me today. I will also be moving my loan as well. EDIT: she did step off to ask a banker about the money order, I could tell the banker was busy because she didn't take her eyes off of her computer to even look at the money order. So when she came out I requested she ask someone else because NEITHER of them had clue. Altra is worthless!! I mean imagine being a landlords taking rent payments by MONEY ORDER banking at Altra.

From the owner: Mission Statement "To create member loyalty by providing…read moreproducts, services and guidance that enable our members, staff and communities to prosper." Vision Statement "Helping You Live Your Best Life." History! Altra was state-chartered in 1931 as Trane Employees Credit Union in La Crosse, WI. Over the years, services expanded well beyond the La Crosse, WI, area and membership eligibility expanded to include more than Trane employees. In 2005, the credit union was renamed Altra Federal Credit Union. The name was chosen to reflect the increased diversity of our membership while honoring our history by combining the words alliance, Trane, allegiance, and tradition. Today, Altra serves members in all 50 states and locations worldwide.

Every time I stop here I'm reminded why I hate Wells Fargo. Long wait times, unhelpful employees,…read moreand all around bad customer service is the usual. If I didn't HAVE to use them I wouldn't come back in a million years.

The money transfer app Zelle as much inferior to Venmo and if you have a choice, certainly prefer…read moreVenmo. I recently tried to money transfer with Zelle and I hit my limit very quickly. It was impossible to learn what my actual limit was. I called Wells Fargo to ask them to increase my limit to transfer money. They told me they could not help kind of a shame in 2024 to be unable to transfer moneyfrom my checking account to a vendor without jumping through so many hoops

My debit cards chip stopped working so I needed a replacement card. The person I interacted with…read morewas very knowledgeable and friendly.

From the owner: Associated Bank offers a full range of banking services, financial products, and services --…read moreChecking Accounts, Savings Accounts, Certificates of Deposits, Home Loans, CDs, and more. Bank of the Milwaukee Brewers | Bank of the Green Bay Packers Member FDIC. Equal Housing Lender

I have been banking with Wells Fargo for six years and have been extremely happy with my…read moreexperience. This particular location is rather new in town and has lots of very nice amenities. They provide drinks if you are meeting with any of the staff. They have a variety of safety deposit box sizes and plenty of them. They frequently have multiple lines of tellers and have numerous drive through lanes operating. Overall, this is a great location to do banking and its close to Walmart which helps me get all my other errands done too!

Staff are always friendly. They greet both me and my children and even gave them stickers. Good…read moreperks if you're employed at a major rochester employer