Working with Kevin at Mainline was the best choice that I made during my search for a new unit. Our…read morehime was not heating and cooling evenly and we had several quotes provided and several "strategies" to solve the problem. Kevin came out and looked at everything, explained what was needed. He was the only one that guaranteed his solution would work. After sending me the quote and agreeing to the package and product type I wanted, we moved forward with the a new unit. They did all the worked and they did it right. The installers were very nice and professional and did not mess up the house in any way. It was after the installation that I was really glad i went with them. The unit was not solving the problem we wanted originally which was even cooling. At first I thought we had just wasted our money...same problem, but with a new unit. Kevin called me and sent his installers back out and reviewed the problem. After several items were check, they determined that I did need a larger unit and they installed it without an charge to me. After that everything went great and the home is cooling wonderfully. We went from a unit that ran all the time and didn't cool well to one that runs in much shorter cycles and cools very well. i am confident if i had gone with anyone else, the problem would not have been solved and I would have been out more money for a larger unit. Every company quoted the same type and size unit, but Kevin was the only one that told me if it didn't work, they would stay here until it did....and they actually came through on their word. I was referred to the company from someone else and I look forward to referring others to them

Bought a Generac whole home generator from Lowe's and Lowe's had mainline as the installers. My…read moregenerator developed a problem the end of July. Michael came out 8/3/15, said I need a part, which would be in within a week and a half. After many calls, they showed up 1 month later. They left, the generator did not do the weekly diagnostic. I called back the day after labor day, was told "oh it needs another part, guess we should have told you". I continued to call, Michael wouldn't return my voice mails. They came back in another month (3 months after my first call) and still couldn't fix it. I called Generac and found our they are NOT approved by Generac to work on the generator. Something Lowe's and Mainline should have been honest enough to tell me when I was considering buying it. I got a Generac certified service technician to come out and found out Mainline had damaged the generator when they were poking around in it. They left the generator in pieces, they damaged the muffler and damaged other parts, which the certified technician took 45 minutes to repair. They charged me $7,000 for installation and don't have a clue what they are doing. Generac has contract with Home Depot only. The lowe's sales person would not answer my e-mails. SO for 4 months I was making payments to Lowe's for a broken generator, much of the damage was caused by Mainline. Stay away from them

Would not even give them a star horrible at communicating can not get them on the phone! Had my…read moredriveway done in October 2025 the shorted us in width and it is not even thick! Here we are in February and it is cracking !

Big John's completed an asphalt driveway for us a few months ago. We were so pleased with their…read morework we asked them back to rework to old paver turnarounds. The 20year old pavers had to be dug washed and sorted for the reinstall. There were several sizes colors and profiles. The pattern was pretty much planned on the fly .Brandon Graves and his crew came through and did a wonderful job. We couldn't be more pleased. Wish we had more projects for them. Recommend them highly!

Everything above as to the Service,Quality,and Value speaks volumes with this company. My…read moreTechnician Carlos not only showed his professionalism but he also was very detailed about the job at hand and even more he listened to my concerns regarding job itself. I can really appreciate a company that gives there best when it comes to satisfying there clients, Which only means one thing , Repeated Business must be one of their highest standards cause they are that good and I will definitely use their services again when needed. Shout out to the whole team in assisting this work order!

Needed a Cartridge replacement for a Shower & Tub combo. They wanted to charge the $645 for the…read morerepair, which seemed extremely high for what appears to be a relatively straightforward job. After researching the part online, I found the replacement cartridge available for less than $75. It appears to be a 30-minute job. I asked the supervisor for a breakdown of the cost between labor and material. He said that they don't give a breakdown. They appear to be hiding their labor cost, which seems to be very high. I wouldn't let the technician do the job and pay an $80 fee for the visit.

WC Wright & Sons has been used for AC/furnace and plumbing needs for a couple of my family 's needs…read morefor quite a few years now. I don't think I will be using anyone else, ever, quite frankly. For this visit, it was for the dreaded AC failure... Very much a nightmare for any homeowner in the Alabama summer temperatures. Especially for a senior with medical issues. Thank you WC Wright, Jennifer, Gloria, and of course Justin!... For being so pleasant, reassuring and dependable. And thank you for the honest reliability that has made you #1 in my Contact list to call when things need to be "done, and done Wright!!" *ahem, I see what I did there! Lol! *DB

Phillip was very prompt and professional. 1 star mainly because there billing/invoice system gives…read morea random price based on the job and your not just given an hourly/service call rate up front. Example I was charged $600 for a 1.5 hour repair to a water line and on a previous service call I was charged over $400 total for a wax ring replacement on a toilet and a new supply line(which was billed at $119) and only took an hour to complete. Once again service is 2 thumbs up but pricing not so much I always leave feeling a little gouged!

Great service, we have used Guin for 20 years. Always happy with their service. They are great on…read moreshort notice.

The technicians are great and their quotes are comparable, but the price I was quoted was not…read morehonored. As a previous reviewer said, single women beware.

I had a great experience working with Thomasino Door and Window to fix my garage door. I scheduled…read morean appointment over the phone and the representative explained what to expect in detail! I loved this because I always worry about being overcharged for services. This was not the case with Thomasino. The technician was prompt, friendly, and worked fast. My garage was working perfection no time!

Customer service started off great but that has quickly changed. They were $156 more than the other…read moreplace but with good customer service I was willing to pay. Coming out to measure and look was quick and great customer service then when it came time to check the in stall the guy kept not responding to emails, Was able to call and get everything scheduled. Then install went smooth. It was going up and down so much smoother and quieter than the 20 year old door. Door was installed 4/25/25 them on 5/30/25 it started making a popping sound and seems it is not going up and down the tracks good, I knew it was the weekend but thought if I could leave a vm or send email they could address early Monday morning. VM was full. The website no longer exists as if they didn't renew the URL. No appointments were available Tuesday until I started addressing that nothing could be communicated over weekend then mysteriously one becomes available. Will update after they come back out. A new garage door having problems after a month is huge problem with how expensive they are now. They came back out claimed it was the paint heating up causing the popping. That is absolutely no true since it happens in below freezing temps to almost 100 degrees. My 20 year old garage door never popped like this. The popping has become louder as time has passed because it is not right and was never made right. Pretty sure they just said let me take advantage of a female . Would never use them again.