Wow! Just blown away with the exceptional customer service we received from Sami. He went above and…read morebeyond. It was raining outside and he brought out an umbrella to escort my parents to my car. Thank you Sami and PnC for thoughtful and kindness today

This location is wonderful! Liko helped me with two transactions after the PNC branch in Manassas…read morerefused to help me. I have multiple accounts with PNC and because of Liko , I have decided to stay with PNC.

My recent interaction with this Bank of America was deeply disappointing and unprofessional. The…read moremanager I dealt with, David Xue, was shockingly rude from the moment the conversation began. Rather than listening or attempting to understand the issue, they took on an antagonistic tone that immediately escalated the situation. What made the experience even worse was the complete lack of problem-solving. Instead of offering solutions, the manager dismissed my concerns outright, speaking over me and showing no interest in resolving anything. They raise serious questions about the overall culture of this bank. I walked away frustrated, unheard, and genuinely surprised at how poorly the situation was handled. I hope the company takes a hard look at the behavior being allowed in management positions at this branch, because this level of professionalism is unacceptable. I will never visit this branch again.

Terrible staff. Nicco is the ONLY person who is polite. The rest of the tellers are incredibly rude…read moreand blame customers for the line getting long instead of calling for help.

This is probably one of the worst branches in the area. Two tellers, and only 1 is competent…read more Several "managers" just standing around while the line gets longer and longer. If you value your time, don't come here. Luckily, there are Wells Fargo branches close by and within driving distance.

Solid location, very friendly and knowledgeable staff. Definitely had to get a dum dum lollipop…read moreafterwards

I continue to receive fantastic service from this branch. I've been banking with the company since…read moreI was a kid (when it was First Virginia Bank, which was acquired by BB&T). This Clifton branch has been my mom's branch for twenty years, and my latest dealings with them were to manage my mom's estate after she passed away last year. There is so much paperwork involved in closing an estate and a lot of documentation required. It's been such a relief to have such helpful, patient people there to help me.

After canceling my card due to fraud, Citi issued me a new card number -- and somehow scammers got…read morethat number too, resulting in yet more unauthorized charges on a account that should have been protected. When I called to resolve it, I was transferred multiple times, disconnected, and spent over two hours on hold with no real solutions. To add insult to injury, when I requested older statements, their system was down but not one representative bothered to tell me that -- they just kept sending me in circles telling me to look online, wasting even more of my time. Citi failed me at every level: security, customer service, and basic transparency. They also have tons of hidden fees, and do not reward loyalty. Lots of other banks, pick another one

First advice, stay away from them by all means. They ignore your issues and sad when you have been…read morewith them for a long period. They refused to drop a $30.00 fee on an checking account that was switching to a new checking account because of a merging and a new Routing Account was not available. I tried to email the CEO with a citi.com and citigroup.com and both emails were returned undeliverable. Same result on CITI Chat site. They said they could not drop the charge.

Bank was clean and fresh and well organized. Staff all wearing masks and staying at a distance. I…read morewitnessed the banking staff - very pleasant and extended every courtesy to the customers entering. Went to open a business account. Did not know I would need the 2 1/2 hours to complete this task. Nothing complicated or out of norm. Seems a bit extreme. A very long process for something they do sooo often and with the technology today. .thats a long time. Hoping PNC will be able to meet my business needs. Hope better than their competitors have been in the pass... Keep you posted ...

Worst bank ever. DO NOT GO HERE. Bank teller was a complete idiot. Didn't want to help anything and…read morejust laughed at me. WORST BANK EVER DO NOT GO HERE. Going to call corporate and make sure they hear this.

got to give 5/5 my own bank denied me for an auto refinance. apple was able to refinance me for a…read more20% lower rate,120.00 lower monthly payment with extra coverage for the same term, saved me 14,000 in interest. Millie was great, well spoken, knew what she was doing, and could answer all of my questions and explain everything. im considering moving all of my banking to this location.

This branch has the most disgusting atm machine i've ever had to use. Literally infested with bugs…read moremosquitoes cockroaches spiders to the point that I couldn't even use the machine. There was at least 30 of them on the screen alone. DO BETTER. Utterly ridiculous

Very friendly service! I'm glad there's a new branch in Centreville- I used to go to the one in…read moreAnnandale, VA. Free checking account is da bomb :) The only requirement was to make one transaction per year. Deposit a dollar or withdrawal a dollar. Easy and free!

I'd just like to give a shout out to the manager of this place. His name was either Matt, Mike, or…read moreMark- he sounded like a younger guy, too. Anyway, my soon to be husband was having problems with his card. This isn't the first time he's had problems. Since he just had dental work and couldn't talk, I called the bank for him. I was pretty irritated when I called up to this location. By the end of the call, the manager had calmed me down and I felt a better respect for this business. He was very profession and was reassuring. He told me to personally call and ask for him if I ever had any question or concerns. He was just all around very helpful and professional. I find that whenever I run into a problem (with any type of business), it truly is the customer service that can make or break the company. So, thank you to him, and if he ever reads this, I apologize for my frustration with you.