Easily could be a 5 star establishment but the inconsistent customer service is really making it…read morehard for me to want to return. I love coming here- their variety of plants is unmatched! My husband came here earlier this week and could not stop talking about how nice everyone was. I was so pleased to hear this so when we realized we needed another lambs ear plant I decided to go with him to pick it up. Upon entering you are greeted by everyone. Definitely nice workers (in orange attire). However it stops there once you get to the register. I needed another lambs ear plant to match the one my husband got two days prior. Unfortunately all of these plants were not in the best condition. I needed to get one to match the one we got a couple days before but because it wasn't 100% healthy I assumed they would not charge me full price as there were no other plants in better condition. When I inquired at the register the woman was super nice and tried to see if they had any more. Unfortunately they did not and only had what was out. Meanwhile as she is on the phone talking to the staff, an older gentleman immediately turned away from me and said "I don't have time for this" and huffed at me. He basically made the woman at the register take care of me when he clearly was a supervisor or something and could've acknowledged my concern. After a worker came up to me to assess the plant he seemed a little uneasy when the older gentleman all angry was nearby and said my plant was fine. I'll attach pictures but I really don't think I should've spent full price on something that wasn't this unhealthy two days ago. I'm hoping it will revive like the man said but considering I am a returning customer I found the whole situation off putting. I mean even if they couldn't give me a discounted rate for the unhealthy plant at least tell me when you'd get more in that would be in a better condition. There was literally no conversation. Probably will not be coming here again unless I really need something unique.

Russ was incredibly knowledgeable, helpful, patient, and friendly with my wife and I. I look…read moreforward to going back with more pictures and questions, and leaving with more beautiful flowers and bushes. Fantastic place!!

Just put in an above ground pool and needed some rocks to be placed around the pool. The owner came…read moreout the same day I sent out a request. The guy couldn't have been nicer. Worked with me on different options. Settled on some stone and metal edging. Added some seeding and additional edging around some trees. The crew showed up and did an amazing job. Due to some roots they were unable to add the metal edging around the trees. Got some different options and went with some stone work which was done so beautifully. The crew also noticed the new deck that was built for the pool was built very poorly and suggested I contact the construction company. I did on their suggestion and the construction company admitted to their poor build and decided to rip it down and rebuild with new material and a new crew. Lawn and Order saved me a huge problem with their suggestions. I already have a few more projects in mind and I will be using Lawn and Order. These guys are AMAZING.

Never showed up for estimate or even called to say why the no show,…read more I had to contact them to find out why, and the response was unacceptable. They were tho only company that did this, Strange

These guys are the absolute best. Very professional , utmost quality and attention to details. When…read morethe City Building Inspector praises their work and wishes other installers match their workmanship, that says it all.

The experience we had collaborating with Jeremy and the Sensible Home Products (SHP) team was…read moreoutstanding and one beyond anything we could have imagined. In fact, we have never had a better experience with any contractor or company, of any type, than what we had with SHP. Trust, transparency, and talent are three essential elements that drive a fantastic customer experience. Jeremy demonstrated a level of trust that gave us comfort that the needed improvements made to our 90-year-old home, were appropriate and that the house would be safe, secure, and visually pleasing for future generations. This trust emerged from the initial quote that described the specific steps SHP would follow, to leaving the work area, every day, as spotless as when the team showed up, to traveling to the Boston area for a door that was not available at a store in Connecticut, to creatively and thoughtfully solving the issues and challenges the house threw at SHP, to taking every requested addition to the project with a can do attitude. In a nutshell, the SHP focus was ensuring that the improvements to our house would stand the test of time, and that the work was completed with care and dedication as if we were part of Jeremy's family. Jeremy was transparent about the daily work. He sent us pictures of the progress made and of the structural issues that were uncovered. Although we would have wished wood rot, roof leakage, water damage and termite damage did not exist, they did. Because Jeremy provided the daily updates, he was able to share why the improvements were needed and important. He always answered my questions clearly and concisely. The SHP billing approach was clear so there were never any surprises. In fact, I was pleasantly surprised at how reasonably the project ended up costing. Observing Jeremy and the SHP teamwork was amazing. I have never seen such a talented, dedicated, caring, and creating team. They worked with amazing efficiency and effectiveness. I can attest, based on other projects we have taken on, this project would have taken much longer than the five short weeks (including Christmas and below freezing temperatures) this took. The quality of their work was remarkable and the pride in their workmanship was always evident. The extra touches he included in the project and the counsel he provided gave us 100% confidence that he would do what was right and that he, and SHP, would go above and beyond. The house is beautiful, and Jeremy and SHP will always hold a place in our hearts. They are an absolute gift, and they are now considered part of our family. I did not know Jeremy before this project, but I now count him as a friend. Going forward, we will call Jeremy and SHP first and we will know that he will care for us and for our house as if it was his own.

Ryan and Amber are wonderful. They are organized, efficient, kind and detail-oriented. The work…read moreperformed Megan's exceeded our expectations, and we plan to utilize their services for all of our extensive refurbishment needs.

I got a wildly inflated quote. Basic plumbing install for a sink and floorboard matching was quoted…read moreat 32k from ASJ.. yes.. $32 THOUSAND. I got it done for a few thousand from someone else and it was great. $32k is basically an "I don't want to do this" quote, but what a waste of time..

They gave an estimate and honored the price. Were flexible about timing and the repair was done…read morecarefully and professionally.

Colin did an amazing job repairing an antique china cabinet that was improperly dismantled for a…read morecross-country move. The movers removed the feet and bottom wooden piece, without asking, then walked away without putting it back together. Colin came, took the feet and wood, rebuilt the broken feet, removed wood glue from many years past and rebuilt the cabinet. Once the feet were cleaned up and reattached the bottom wood piece, he came back and reattached everything to the china cabinet. It is now more solid than it had been in over fifty years. This piece has been in our family for three generations and I am so thrilled to have it back in its full beauty again. Colin is a thoughtful, meticulous craftsman and I would hire him again in an instant to repair any piece.

Great company. Very easy to book an appointment. The crew always gave an advanced notice on…read morearriving and working schedule. The quality of job is very good. Great value as well. This is going to be my go to company for the similar work in the area! Recommended. A++

Great response and Excellent service and fast completion. Both service representatives were very…read morehelpful and friendly.