We were assigned this contractor by AHS. First contact was prompt and we were hopeful. It all went downhill after that. On the first visit, the technician told us he had "found a small blockage." Looking back, I still do not understand how that conclusion was reached because no equipment was used to inspect or clean the lines. Instead, he poured Thrift drain cleaner down several drains, including through the garbage disposal. I later learned that this type of product should not be used in a garbage disposal because of the potential to damage metal components.
At the time, we assumed the problem had been addressed. It had not.
The very next morning, sewage was once again backing up into our basement. We contacted Earl's and were told that the lines had been cleaned. We explained that this simply was not what occurred during the first visit--no snake, camera, or other equipment had been used on the sewer lines.
That was the first point where we began seriously questioning the accuracy of the information we were being given.
The technician returned for a second visit, this time with a small snake. He attempted to work on the main lateral line and told us he could not go any farther because he had "hit concrete." He then told us a camera would need to be run through the line to determine what was happening.
Unfortunately, Earl's camera was supposedly broken. We were told they did not know when it would be repaired and that two other customers were already waiting ahead of us for camera inspections. The visit essentially ended there--with an unresolved sewage problem and no meaningful plan for how or when it would be addressed.
By day three, our frustration had grown considerably. We contacted AHS ourselves and were told they could not move forward until Earl's submitted its report. When we contacted Earl's and explained what AHS had told us, we were told, "That's not how it works." read more
