I've gone to other locations and will always be a loyal customer of this specific location. The…read moreservice manager Dominique is amazing and super helpful. He gives accurate time estimates, is always upfront if a job is going to take a while, and double checks for company coupons to help keep your cost as low as possible. Whenever something unexpected comes up while getting my car serviced he calls and tries to get the new issue addressed at the same time. Him and his people always look out for their customers.

I came in about a month ago and got my oil changed. Super easy to set up my appointment and my…read morevehicle was done on time. I'll always go back to this location for my service.

The shop is terrible with terrible customer service they caused more issues rather than fixing…read morethem. They continued to make excuses as to why it's not their fault because they think they can't do wrong at their shop. But because of their shitty ability I now have a continuous engine light on for a purge valve because they spliced the wires and didn't fix it. And on top of that they couldn't put a motor mount back in properly causing other issues and breaks in the car this shop is terrible! Go to mmr autosport in Perrysburg much better service.

I unfortunately am having an awful experience, to say the least. The owner, Marquis, is by far the…read moremost unprofessional person I've ever had to deal with. He ignores calls, texts, and emails completely, and somehow is never available to speak. On the rare occasion you do manage to get in touch with him, he'll just feed you empty promises and excuses that never lead anywhere. Out of desperation, I started calling around to other shops to see about taking my car elsewhere, and every single time I mention where my car currently is, the response is immediate and identical: "Get your vehicle out of there as soon as possible." Multiple shops told me they know Marquis personally or have dealt with several customers who had horror stories and ended up bringing their cars to them instead. It's always the same type of nightmare: missing parts, months of delays, no communication, and money taken with no work to show for it.. A few shops even said point blank that his business has no money and accused him of being a scam artist who steals both your parts and your payment. Marquis, of course, denies all of this and insists that every other shop is lying about him. But with how many shops are tellling the same story independently, it's hard to believe he's the only one telling the truth. Please, at the very least, do yourself a favor and call around before even thinking about dropping your vehicle off here. You deserve honesty, professionalism, and communication, none of which you'll get at this shop.

"Brake-ing News: Piasecki is the Real Deal!"…read more Just had our 4-Runner in for what sounded like a squeaky front-row performance, and Kevin diagnosed it like a true auto whisperer. Turns out it was the brakes and rotors crying for help. They didn't just stop there (pun intended), Kevin walked us through everything in detail, with the kind of transparency most places lack. Price? Super fair. Turnaround? Fast enough to make pit crews jealous, we could have picked it up in a few hours, but left it overnight as we were too busy that evening. Extra points for honesty: Kevin even told us the rear brakes didn't need replacing yet. Talk about not trying to pad the bill (brake pad joke--couldn't resist). If you need someone who actually gives a rotor about your car, go see Kevin at Piasecki. Your car will thank you, and so will your wallet.

My vehicle broke down while I was traveling. I got in late stayed in a hotel called them first…read morething in the morning. It was a significant repair but they squeezed me in andhad it fixed by noon without gouging me.

What a great experience: I finally found a place I can trust that cares about perfection in the…read morework done to my vehicle (I actually got to watch them work and communicate with each other during tasks and I was impressed), that cares about true customer satisfaction and relationship that can lead to lifelong collaborations that make the entire journey of truck modification and "accessorizing" more enjoyable, and that does its best for fair prices... As a fabricator/welder/engineer, I usually do all work myself; Unfortunately, I got hurt before this installation, which, oddly, turned out to be fortunate because, all of the meticulous attention to detail and perfection I always give, I found that and more in the staff at Diversified Off-Road - Upon my first communications with Seth, I could tell this place puts their customer's satisfaction first. Seth and I laid out a plan for the parts I had already ordered, my wife and I dropped off our vehicle and parts the same week to Seth and Kim (Kim is great also), and we got to observe some of the work being done. My wife got to be the first of us to drive the truck, and she had a smile on her face the entire way from Ohio back into Michigan: We are extremely pleased with our experience and the quality of work done - I was just under the truck all day yesterday doing rust prevention with my POR-15 products; I was looking at their work close-up, and, perfect, I couldn't be happier... Installing lifts and all of the other modifications are challenging and the parts cost quite a bit. Diversified Truck-Auto & Off-Road IS the best balance. As a business, I look at the years they have been providing quality work, and we need them to survive and thrive as they provide a livelihood for their staff, and they help to build our community; so when they are looking at the balance of work, they are doing their best on pricing, timing, and complete satisfaction (I can see that in the future plans we are discussing for Retrax Eq and a Bed-Slide, among other work). I had been inquiring with numerous other shops in the area and was planning to go to Integrity in Oklahoma believe it or not, until I found this shop so much closer to home. Diversified satisfied every single detail and desire I had for my installation.

Took my vehicle in and bill was 500+ dollars more than quoted ..No transmission problems when i…read moretook it in and there was one leaving ,never again,fool me once

Excellent service. Fixed a four-year issue that the dealership insisted they couldn't. Very…read morepersonable. It's a busy shop, which I assume is because of word-of-mouth referrals. Fair pricing.

Took my 2008 Sonata in for mechanical issues . Brake s were squeaking and car drove in a jersey…read moremanner. They found a problem with parking brake and repaired dislodged brake pad. They examined spark plugs and replaced them. Still had a problem with oxygen sensor and they replaced that also! Besides fixing the mechanical issues Rich kept me informed at each step of the repair, I knew up front the cost of each item. No surprises, only place I would go for auto repair. Great place I highly recommend Steve's Family Auto. Five Stars for honest, reliable service!

Holy customer service. We were passing through town on a road trip when the car broke down (the…read moreworst). John was the most helpful and kind person we could have needed in that time. The shop is cozy and has a nice waiting area with some cool fish! They really go above and beyond to explain what the problems are and help you decide the best course of action. If I lived nearby this would be my regular mechanic for sure. This place deserves more stars.

Great service. Very helpful and informative experience. I…read morewould definitely use them again.