Excellent service. Fixed a four-year issue that the dealership insisted they couldn't. Very personable. It's a busy shop, which I assume is because of word-of-mouth referrals. Fair pricing. read more

Took my 2008 Sonata in for mechanical issues . Brake s were squeaking and car drove in a jersey manner. They found a problem with parking brake and repaired dislodged brake pad. They examined spark plugs and replaced them. Still had a problem with oxygen sensor and they replaced that also! Besides fixing the mechanical issues Rich kept me informed at each step of the repair, I knew up front the cost of each item. No surprises, only place I would go for auto repair. Great place I highly recommend Steve's Family Auto. Five Stars for honest, reliable service! read more

Great job. Steve and Rich are excellent techs, honest and professional. I will refer all my friends to Steve's. read more

Owner is super rude to customers who ask why the mechanics suggest parts of the car to get fix. Yelled and talked over the top of confused customers. Not very "family" friendly here read more

While I did not to personally, I have a bad taste in my mouth of this business, my girlfriend has a Jeep and she took it there to get fixed, each part they marked up close to 100% if not more, and then added labor which was always over $100 per part. Due to working in the automotive industry myself I know that businesses get a discount with automotive part stores, meaning that the price I saw on Advance auto parts, is actually a bit higher then what they would have paid. I just can't believe they would scam her like this. I'm infuriated that she already got it fixed and that I didn't just do it myself. I would give negative stars if I could. read more

They are Honest and reasonable. They tell you want needed now and suggest things needed down the road. Can't say that about a lot of shops

Had another auto place tell me I needed new brakes now. Called Steve's and they looked at it...said I actually have more life in them than I was told and could wait on it. I appreciate the honesty and saving me $!! Definitely will be a returning customer. read more

Steve's Family Auto was recommended to me by a friend. They fixed the exhaust system (the CAT converter was stolen in CA) of my daughter's Prius earlier this year. Then the rotating rod of the side mirror of my BMW broke. This is not something they have any experience of fixing before. Most repair shops would probably replace the entire mirror at a much higher price. They took the time and figured out how to put in a new rotating rod, which saved me a lot of money. They are honest and professional, and put their customers interest in the first place. Thank you! read more

Got my car in right away. Explained my options in detail and easy to understand. Very friendly and knowledgeable. Got the repair done very quickly. Great communication and follow up. read more

I travel fulltime around the country in a Ford F-350 diesel. When you have have a problem on the road, it can be hard to get help, and you are worried that you might get taken advantage of by the shop. From the start, Steve could not have been nicer or more professional. They diagnosed the problem and got me back on the road in no time. If you have a 350, you know what the costs can be. I left thrilled with what I was charged. Thanks to all the Family Auto gang. read more

Excellent service!!! Honest and reliable，staff were polite and friendly, We will definitely return, ((((((Highly recommend)))))) read more

My family and I broke down near Perrysburg on our way from NY to chicago. We literally coasted into a tire shop and they recommended Steve's Family Auto. I arranged for a tow with my insurance and called Steve's. They cleared a bay right away, diagnosed the problem in minutes and after getting a part had us back on the road within a couple hours. This was a day after breaking down near Cleveland and having another shop obviously fail to fix the issue. We made it back to Chicago that same night. Steve's Family Auto took care of us even knowing we were from out of town and therefore wouldn't be repeat customers. Therefore I highly recommend them to anyone in the area. We feel fortunate to have found them when we did! read more

Great service. Family-owned and run. Honest diagnosis and repair recommendations. What more can you ask for? As someone who doesn't know much about auto repair, it's great to know I have a place like Steve's I can call. read more

Took several cars to him that I was looking at to purchase for my granddaughter. Their entire team could not have been nicer or more professional. Price is so reasonable, and they really know their stuff! If you are looking for an honest repair shop, that will go the extras mile for you, go to Steve's! read more

My son is a student away at Bowling Green and his check engine light kept coming on in his Toyota and he didn't know where to take it to get it checked out. I looked up reviews and called Steve's from my home in Columbus, and they told me to have him bring it in anytime and they would look at it. Within an hour he called and said they fixed the issue and he was back on the road!! They have a customer for life!! I encourage anybody with car issues to go to Steve's for great customer service!!!! read more

These guys were great. I'm in Connecticut but I needed my mom's car looked at, and they accommodated everything. This was also one of the rare instances where I didn't feel rushed to get off the phone when I called. Usually when I call other repair shops, I'm hurried to get my point across and there's a general feeling that they want me off the phone as quickly as possible. Steve's is the opposite and they actually listen to what you're saying, and give great feedback about what's going on with the car. That's huge, in my book. They even looked at the car after I had called admittedly very late in the day and they were very busy by that time. Not to mention the repairs and testing were done properly. So, in short - accommodating and professional! read more

Took my sons 2007 Jeep car there after it stalled and would not start. Towed it in and then they started it and drove to park it. Well after telling me on the phone that they could look at it right away the car sat for days. They charged me for an oil change, diagnostic fees, VT solenoid then said they could not figure it out. They had other ideas but were not sure. We could pay an additional $264 but no guarantees. We should be happy that they are not charging us for all the time they spent not figuring it out. We had it towed to the junk yard and my bill to Steve's was $503.34. Still have a bad feeling that I should have taken elsewhere. read more

I was driving cross country when I stopped to get gas and check my oil. I dropped my Oil cap. My dog and I had to get to MO that evening no other shop would help me before 4pm. Steves Family Auto even thought they were extremely busy that day and about to go to lunch. They helped me out at no Cost. They were so nice and helpful and even cleaned up the oil spill and top it off. read more

Had a great experience here. New to town so didn't have any recommended mechanics to go to. Looked them up on yelp and decided to try it out. Affordable work and they did the minimum necessary to get me back on the road. Very quick for what they had to do. Just wish they would keep working on Saturday mornings. As a person with a job with long day hours, it's impossible to get to the mechanic during the week. Glad I found them! read more

My family takes all their cars here for maintenance. Nice and friendly. Family owned. Very helpful with all problems and pretty quick service. I refuse to go anywhere else. read more

I had a strange problem with my Toyota Yaris in that, while it had always been 100% reliable, one morning, out of the blue, it did not want to run. I had it towed into Steve's. They said they got it to start, checked the stored diagnostic codes, but could identify anything that would cause such a problem. Over the next day or so they had staff test it a few times and it continued to start right up and run fine. I expected to be charged for some diagnostic time, but they didn't charge me a thing. I only had to pay for the tow. They had even hooked me up with a cheap rental car nearby. I trust them and I will go back! read more

I was driving home to Michigan from Florida when my car started making a noise. I called Steve's Family Auto and they said they could look at my car right away. They were able to get my vehicle checked out and back on the road very quickly. I would definitely recommend them! read more

I had what my husband diagnosed as a wheel-bearing problem on my Ford. I made an appointment to have Steve's confirm that and give me an estimate. Steve gave me an estimate, but said he thought the cost of the part was exorbitant. He told me he didn't want to keep me waiting, and they couldn't get the part that day anyway, so he was going to call around for a better price and call me. I received a call right after I got home, saying he found it for cheaper. We scheduled the repair and it was done promptly and professionally. I recommend this auto shop. read more

Went in for an oil change and they advised me of a couple of things that also needed attention with quotes. I really appreciated the heads up in addition to the excellent focus on customer service! read more

Don't waste your time anywhere else. These guys are fair, no up selling, no gimmicks! They fix it and fix it right! Best in the area.

After a horrid experience at the Ford dealership, I found Steve's Family Auto on Yelp. Being from out of town you never know which mechanic or auto shop you can trust. After reading the reviews we decided to give them a try and I am so happy we did! They had AMAZING customer service!!! We only had one objective for our pickup, for it to stop leaking oil. Other things could of been fixed, but we didn't want to at this time. Being only a commute vehicle with over 260,000 miles on it, they weren't necessary. They respected our decision and weren't pushy at all about it. If anything was over the estimate, they called before fixing. I would highly recommend Steve's Family Auto! read more

I've been using Steve's for the past 8 months and couldn't be happier. They point out all issues they discover and fix only what is needed. They are friendly and willing to answer all questions. I have tried other shops and Steve's is our go to solution. hey are willing to go the extra mile.... recently a family member was out of town and having car issues. I called Steve's and they gave phone advice that helped my family member finish their trip. read more

SUPER HONEST MECHANIC!! We have taken several of our vehicles to Steve, and several times they haven't charged us anything for diagnostics! Wonderful service!! read more