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    East Coast HOA Management

    3.7 (3 reviews)

    Services - East Coast HOA Management

    Property management

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    10 months ago

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    Match Property Managers

    Match Property Managers

    (19 reviews)

    Match Property review:…read more I was optimistic within this management company. I had moved into my unit in Surfside Beach, SC on March 27th, 2025. Morgan was aiding me at the time and was very wonderful during the inquiring process. I did not receive a walk through however she was able to let me check out the property. I build homes for a living and have walked through inspections. I didn't notice any major attention issues. However, the housekeeping was below sub par. A few days later I noticed a water spot after a large rain. (Thinking maybe the roof was leaking.) Turns out the AC units draining system was not professionally installed. I had contacted Morgan to get maintenance. She was very adept to communication. However, the maintenance team was lacking luster and not reactive at all. After a few days I had repaired it myself and communicated that to her. Maintenance showed up the next day to resolve the issue; however, I informed him I had already repaired it. I did notify him that there was water damage on the sheet rock just below the unit next to the air return ventilation. He assured me that he would repair the water damaged spot and repaint. I waited a few weeks, then a month passed and there was no communication. Had inquired a couple of months later with Morgan. She informed me she did not work there any longer. Flash forward to November 11th, 2025. I had been out of town due to work for a few weeks. Returning back to my unit, finding out my stove had not been working as it threw an error code. I had informed the company, and they stated they would send someone out to check it out and repair or replace. A week went by with no communication, and I reached out again. They informed me they had reached out to the actual owner of the unit. This process went on for over a month. No stove, causing expenses to prepare food elsewhere or order out. This was finally resolved close to Christmas. During this time, I was unable to make a rental payment and asked to postpone but no response so I was charged $175.62 in late fees. I had reached out to the owner, Mr. Leopard. After some back and forth dialect he had stated the company does not discount rent for the next month or refund late fees and it would come out of his pocket. However, I have not received that reimbursement. The new point of contact Sarah when she was asked by myself when I get my security deposit back, she stated I never paid one. However, around an hour later she stated she made a mistake. I am thankful she rechecked her sources. However, had she not I would be out that as well as the $175.62 in late fees for the month of December. She did inform me a cleaning fee would be assessed upon moving out. However, the unit wasn't what I would call clean, nor would my family who owns a cleaning company state the same. I could justify paying a cleaning fee out of my security deposit upon moving out had the unit been deep cleaned before coming in back in March. However, I can't justify making someone pay a cleaning fee for a basic surface level clean that is well below standard. The company may be great for some, and they may go above and beyond. However, I did not receive that treatment. Companies are built mainly on customer service and constant lines of communication. My advice as a former operations manager for a multibillion-dollar company. Invest in a training program. Doesn't have to be 6 sigma but a training session with a high-level focus of in-depth communication, team building, and conflict resolution. I do not know Mr. Leopard and I myself have read almost every review on here just to criticize but never offer a solution or advice on how to progress forward. Yes, I will share my negative experience. However, I still had a roof over my head every night. I believe the owner's heart is in the company and I am sure the workload is high level for him. However, the team he has around him needs to be evaluated on many various aspects. I do wish the company success.

    I've had an amazing experience with this company as my Landlord. Davi was just amazing and I so…read moreappreciate her time and efforts; feel confident in leasing with this company. :) Thanks guys!

    Lease Myrtle Beach By Strand Management Group - Strand Management Office

    Lease Myrtle Beach By Strand Management Group

    (14 reviews)

    They r a rental company for a unit in the same building at a friend's condo. They ILLEGALLY called…read moreSantee Cooper to get the power turned off to the unit without contacting Waccamaw management. Needless to say, when I confronted Megan about this...her reply was Monica at Waccamaw knew. Waccamaw management doesn't have anyone w that name there, but nice try! (She said I was yelling, my reply "I'm not yelling I'm literally saying something u are upset with because u don't want to hear the truth and u don't like what I am saying." ...I can yell if she wants but I'm Italian, she doesn't want that, and I prefer not to because it gets u nowhere, when her boss listens to the recording or whoever she answers to, they can hear it for themselves, she lies!) Next time say Karen or Kelly, u might have better luck as they r more common names than Monica. After exhausting some time to figure out what happened. Santee Cooper was TOLD by this company that they were the management company for the entire complex, and they allowed all 8 units in one building to be shut down. Why did they circumvent Waccamaw u ask? Because they would not have gotten confirmation fast enough to make the appointment with Santee, she didn't care about the other 7 units not being notified or having ANY electric on the coldest day of the year so far. (Under 30 and frost everywhere, u turn off power to people with animals and kids?) And you didn't even have any permission from Waccamaw to do this!!!! Do better. Take accountability say you are sorry and do not repeat the horrible behavior you did. I contacted both Waccamaw and Santee Cooper. They are making sure that your company can never do this again to another person. And if they don't, and I hear this happening again, it shows a pattern of behavior that does not care about anyone else but their unit. Looking at the reviews tells me everything I need to know. Do better or don't work in that industry. But you are the reason why people have slumlords or why people complain constantly about rental units. You do not care about the people you do not care about the unit or anyone else in the building. Do better. Megan Nassio or however it is, Siri couldn't even translate ur last name lol, why? Because u purposefully disguised ur last name on the answering machine. Yes all calls are recorded on both lines, remember that. Everyone's phones can record now. Smh do better!

    Horrible company, Rude, Rude, Rude. Had a bad experience with them over the phone regarding a…read morerental property they had advertised. Again, RUDE. Do not even bother with them its a poorly run business. And apparently Shady. Beware.

    Casago

    Casago

    (36 reviews)

    Enjoyed the home. Nicely decorated and conveniently located to beaches and restaurants. Quiet…read morestreet location.

    I rented a Condo Unit at Sea Colony in Bethany Beach, Delaware recently through VueStay by Casago…read more I originally booked it through Vacasa. In April of 2026 I was notified that Vacasa was bough-out by VueStay by Casago. When call to speak with a representative at VueStay/Casago, you will have to talk or text with a person in the Philippines. The representative will let you know that you cannot talk with anyone on-site, that is their companies policy. It was not easy to understand the agents in many cases, who are thousands of miles away from where I was renting, and their English is poor. 1. Check-in was from 4 pm until 5pm. We arrived after 5 to Sea Colony in Bethany Beach, DEL., in the afternoon due to heavy traffic. We and many other groups of renters had to get a link on their cell phone's to open a box to retrieve their packets and code to get into their rental's. It was impersonal and it showed little regard for the customer. 2. When entering our condo. Three bedrooms & two bath unit, we noticed that the floors living room furniture and counters were dirty and covered in particles of food and debris. The beds were made and towels were on the towel racks, but everything was dirty and bedspreads had sand all over them. There was a pile of sand in one of the closets. I called the only phone number that we were offed, and spoke with a representative in the Philippines and I told them the situation. She said that she would contact housekeeping in Bethany Beach at Sea Colony right away. When I asked for an on-site phone number at Sea Colony. The representative told me that she could not give out that number, as it was against company policy. Two people came to our unit and cleaned it. They spoke no English, which made it difficult to communicate, because we do not speak Spanish. The housekeeping staff worked very hard. 3. My son and his partner slept in a bedroom with a bunk-bed and a twin bed. My son, informed me the next morning that his partner did not sleep well on the lower bunk-bed. He said that the bed was extremely uncomfortable. I went into the bedroom and pulled back the sheets. The mattress was extremely thin and it was completely stained with urine! I also noticed that the bunk-bed was very wobbly and did not seem stable. I again called the serviced phone number for VueStay/Casago. The representative in the Philippines told me that she was very sorry and that she was going to call the local maintenance person and house-keeping at Sea Colony. When the maintenance person arrived he checked out the bunk-bed and he was shocked by the filthy mattress and the unstable bunk-bed. The ladder was actually pulling away from the bed-frame! The maintenance person tightened all of the bolts and screws. When the house-keeping person arrived the maintenance person directed her to changed all of the beds and put double mattress covers on the thin and stained mattress. The house-keeping person & maintenance person worked very hard. They tried to make things right. I forgot to mention that the sofa was so stained that we did not dare sit on it without a sheet under us. Neither my son or his partner slept in the bunk-bed, they slept on the sofa and twin bed. My son and his partner left Sea Colony earlier than planed due to the unsanitary conditions of the condo. My other son and his wife, and our grand-baby, choose not to come towards the end of the week, because the unit was in such a dirty state. I do NOT recommend that anyone book or stay with VueStay or Casago. We paid several thousand dollars for the condo at Sea Colony. This company does not care at all about the customer.

    East Coast HOA Management - propertymgmt - Updated August 2026

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