Jeff is the best at his craft. We always take our vehicles to him because we know we will be happy…read moreonce completed. He is an artist and every one of his jobs looks too notch!

I can't speak to the quality of work as my 1995 F-150 truck never made it to the paint booth after…read moresitting on their lot for almost 3 months! This was to be a self-pay job and not an insurance claim. ACCURATE DETAILS BELOW: Brought truck in for a full paint job estimate on March 29th 2023. Seeing as how the truck wasn't a collectors item or candidate for a full restoration, The owner Jeff recommended a "mid range" job which consisted of removing the bed of the truck , no glass removal, no door jamb paint and no interior bed paint as I was getting a spray in liner. He gave me a ballpark estimate for the job. I agreed and said "lets do it!". He stated that he wasn't taking new clients until May and asked his scheduler to put me down for May 1st 2023. I dropped my truck off as requested on May 1st. When I got there Jeff said it would be two weeks before he could start the job. I was disappointed but figured they were busy and that I would need to be patient and give them the benefit of the doubt. After three weeks passed (figuring I'd give him a bit more that the two-week timeline he put forth), and not having the use of my truck, I called and asked if he knew when he'd be able to start. He simply responded "No, sir". Not reassurance. No explanation. No Nothing. I began to get concerned because my truck was parked out in the front lot with expensive replacement parts locked in the cab and a brand new chrome bumper in the open bed of the truck. I was concerned things might get stolen even though they have a surveilled lot. I called and asked if they would be able to bring the new chrome bumper inside so that it was not sitting out in the elements and so that it wouldn't get stolen. The woman who answered my request was very kind and assured me the bumper would taken inside that day and that they would be glad to do it. I went to check on my truck the Sunday a few days after my request and the bumper was still sitting in the bed of the truck now water logged in its box. After politely reminding them again, the bumper was brought inside a few days later. Over a month had now past since I dropped off my truck. I didn't want to be a pest and constantly call, so I didn't. I was beginning to think they probably just forgot about me or that perhaps my job was not really a priority. Maybe not big enough of a job? Maybe too small of a job? I wouldn't know because there was zero communication on Paint Pro's end. I went into the shop one more time on June 15th. I went with carpet samples as I was wanting to color match so I could install carpet myself when job was done. Had a friendly short conversation with Jeff and even talked about getting pinstripping from a guy he uses. I thought MAYBE now he would talk about starting the job. No such luck. I contacted Jeff on June23rd via text to check in. Pleasant exchange. He showed me pics of some cool smaller projects he was working on as well as him stating he dealt with a lot of "fast cash" jobs. Powdercoating, insurance work, dealer work, city work, etc. I assume my truck was not a "fast cash" job, hence not a priority. My last encounter with Paint Pro's was on July 21st. I couldn't wait any longer after almost 3 months without the use of my truck. It was a Friday. The doors were locked and I thought they were closed. I called Jeffs number and he explained they were appt. only that day but he was at the shop. Told him I was waiting outside and needed to pick up my truck. He came through the shop, got my truck from out back, put the bumper back in the bed of the truck. We parted ways. No apology. No explanation. No Nothing. Truck hadn't been touched for 3 months aside to moving it from the front parking to the back secured parking. Jeff seems like he does great work and is a seemingly friendly guy, but my experience was very frustrating and disappointing.