After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

AMAZING DMV EXPERIENCE…read more Leaving the Central Richmond DMV in record time; I cannot believe how easy and/or breezy that was! " No appointment line" to get a number was about 3 people deep, took a few minutes wait to talk to a friendly & efficient rep and get a number. Barely sat down before my number was called and I was helped at the first window by a total sweetheart who instantly registered and delivered my new EZ Pass transponder. Very impressed, probably not going to any other DMV now that I know about this one .

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

I have been to this DMV office twice in the past two weeks, for different reasons. I accomplished…read morethree different transactions for me or a family member during these visits. Some with appointment, and some without an appointment. During all visits, and for all transactions, the staff at this office was very helpful and polite. On all occasions, while I stood in line waiting for my turn, I saw employee after employee going out of their way to help customers. In fact, one of my transactions was later in the afternoon and the agent worked diligently to complete my transaction even after they had closed the office to the public. I was the last one out. I offered to go another day so the agent could leave and she refused. Most of the issues that I noticed are: 1) The line for those without appointment is slow. For what I could tell, a lot of this was because people were unprepared and took a lot of the agent's time asking questions and trying to understand what they needed to do and what paperwork to bring. I always saw the agents be extremely patient and helpful. 2) The website is not good. It is not always easy to find information on the website. For example, I wanted to make an appointment to take a pesticide applicator test and I could not find it anywhere on the website. I went to the DMV without an appointment, and I found out there that I needed to make an appointment for something called "Knowledge Test", which is generic for many non-driving related tests and buried deep in the website. I think that people could arrive better prepared if the website is improved.

Best DMV I've been to in VA. I will continue to drive 20 minutes. Employees are actually friendly…read morehere vs others I've been to!

Very positive experience! I made an online appointment and they were very pleasant, prompt and…read moreefficient. The security guard is helpful, parking is easy and the facility is clean. It far outshines the DMV located at Johnston Willis and should be the choice of residents needing a Chesterfield location. Thank you!

It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Whaaaaaat? A great experience at the DMV? Yes indeed it's true. This brand new location feels wide…read moreopen w natural light spilling in and a modern layout. Everything was good this visit, especially the security guard and the rep who helped us. My young daughters were in need of photo IDs. Our initial wait (this Friday mid morning) was very brief, about five minutes. We were helped by Jamila Harris. Instantly the customer service was top notch. She was sweet to my girls, friendly and knowledgeable to me. There was an unforeseeable snag that came up w my daughter's documents, which Ms. Harris worked to resolve. She kept us informed of the progress as it unfolded. I'm really glad we finally have a DMV in Ashland and I'm sure to return here for future needs.

Took my son for his road test, found out we need a bill w his address on it (um, he's 16) but going…read morehome to see what we can scrounge up and are headed back later this afternoon. Wish us luck !! LATER THAT DAY: well the positivity didn't last long. An hour and 38 minutes after arriving on time for my son's road test, we left empty-handed. I'm just seriously so drained by this DMV experience I can barely bring myself to recount the details. Lemme cut & paste a text I sent in real time: Went to dmv @ 10 this morning for his road test w the effing STACK of docs we were told about. They looked thru & said they needed a bill in his name. Ok he's 16. Anyway we signed him up for the 3 o'clock slot. Got back here at 3 o'clock waited 30 minutes for them to start inventing new requirements. Unfortunately in the docs I included an almost random old letter from the county and this letter brought everything to a hault because it says, as a home ed student, he needs to take the online course, which he DID take, and one of the documents I am including is the certificate of completion. Now, we are in circular logic hell. They have us waiting AGAIN. Its been over ninety minutes since we came back for his appointment. Cant leave cuz the agent disappeared w all our docs. This is dumb.

Just like any other DMV in the country, it is always crowded. Although most of the stations were…read moreopen for business, there was still a lengthy wait. This location is more like a satellite location rather than an actual location. Some of the reps are extremely friendly and others are robotic and just performing their job. A few smiles and some kindness go a long way. Quite a few of the reps tend to be grumpy. They need to leave their issues in the car before clocking in to work. If they don't want to be here working, then they should look for work elsewhere. If I didn't have to take some things back to the car dealer down the street, I would have NEVER stopped at this location for service. If you come here, pack your patience and expect a very, very, very, very, very, very long wait!!

I had a relatively short wait for service, and the agent was knowledgeable and courteous. My only…read morecomplaint is the lack of a chair at the service window. I'm 76 years old and could really have used a chair.

Okay I don't get all the negative reviews. I went with an appointment (don't want to wait long? The…read moreappointments are the way to go!). I went in 5 min before my appointment time, checked in, and then was helped by the NICEST woman! In the bays next to us I could hear the other workers helping people in their bays and it was nothing but kindness. Talking about family, laughing, the whole deal. So, my advice, if you want a cool experience at this DMV just make an appointment online. :) I left saying "that was so fun" not even joking.

The DMV staff was okay, but the building smelled strongly of marijuana when we arrived. This was…read moreunprofessional and concerning for a government office.

DMV, you have got to start doing better! Open more offices!!…read moreI went on Sat. morning, took 1 1/2 hours to be seen and the office was so hot inside with one ceiling fan. Went for Real ID, cost me $30. She said I had to come back in Dec. when my license renews. Never gave me a receipt. My sister went same time to get her renewal & real ID. Cost her $45 and she got a receipt. My sister said it should of cost me $10.00! I called 804-497-7100, surprisingly to VM said I had a 30 min wait, but someone answered right away! I was shocked but thankful!!! I asked why I paid $30.00 and she said I paid $20.00 for reissue fee and $10.00 for real ID. She told me I could have renewed my license right then!! WHAT? Now I have to got back and do the waiting time all over again and pay a extra $35.00 ROBBERY!! Let me mention, I am a white female 64 years old. Now supposedly a supervisor will be calling because I want to put a complaint in. Think anyone will be calling me??? Cherry on top....Woman on phone was not very nice. I will leave it at that. DMV, you rob people blind, your system needs a over haul and open more offices! 0 stars!

Worst ever. says they tried to deliver a package yesterday at 4:45 and thee was an inerference…read morewith an animal. Such a bold face lie. There was no one home at 4:45 and if there was an animal, it was inside. no one in their right mind would have a dog wandering in this frigid weather. Can't wait to go to the post office, or maybe just take a day off and meet the lovely delivery person in person and confront them on the bold face lie they told.

Envelope addressed to person not at my address delivered to my address on thursday, May 16. I…read morereturned the envelope to my mailbox noting that this person was not at this address. Friday, May 17 and Saturday May 18, carrier refused to collect return mail from box. The carrier for Friday was not my regular carrier, didn't see the one for saturday. perhaps more training would clear this issue up. As to your little remarks, I could add unfavorable comments about service at the branch, but you know you shortcomings. This rating is because my regular carrier is such a nice guy

They never answer phones always waiting on other customers. Can not renew on line says I must call…read morebeen trying for 2 weeks and plates expire 7/1. Worst of the worst i have ever had to deal with

Most pleasant DMV experience you can have. Each clerk is helpful (6 +) & each can handle any DMV…read more process EXCEPT issue licenses. I arrived at 3:40pm and out by 3:50pm (they close at 4pm). Just about 7 minutes from town of Ashland.