Overall my experience was good. I had to come in several times before I could be seen by someone…read morebecause of days they were closed like election day and another day I was turned away even though it was completely empty because it wasn't a walk in day (but they won't make an appointment for disability plates and said I needed to walk in). When I came in it was about 9 am and there was a line out of the door. A gentlemen employee greeted me at the door and was very friendly and helpful. I had to wait about 45 min before being seen. The male employee was the one to assist me with my disability plates application. The woman in the middle booth was very personable and friendly as people came in. But the older woman employee in the far right booth was extremely rude to people that were coming in and that had questions. An older man tried to ask her a question for an elderly woman he was sitting next to and the woman screamed at him that it isn't his job to ask questions or help other people and he needed to sit down and be quiet till he is called. It was obvious that it was extremely uncomfortable for the many people in the room. That wasn't the only person during my wait that was spoken to like that either. I don't know if this is a common occurrence or perhaps the employee was just having a really bad day. Also make sure to have a mask on when you enter, although it is required for all federal facilities. A couple of different elderly people entered throughout my wait who did not have on a mask and the older female employee would immediately start screaming at them as they got to the door that they have to put on a mask or get out.

Best DMV I've been to in VA. I will continue to drive 20 minutes. Employees are actually friendly…read morehere vs others I've been to!

Very positive experience! I made an online appointment and they were very pleasant, prompt and…read moreefficient. The security guard is helpful, parking is easy and the facility is clean. It far outshines the DMV located at Johnston Willis and should be the choice of residents needing a Chesterfield location. Thank you!

Made an appointment and started my paperwork online, so it was super easy and quite quick. Just…read morecome prepared--everything that you need is listed on the DMV website. The staff were very friendly and helpful. I was in and out in ten minutes.

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

This location purposely does not provide full information to make things more convoluted. If you're…read morehere to get a real id know that you can pay to have a marriage or birth certificate (if you were married or born in Va) printed at the time of visit. Most but not all employees are not polite. It was an extremely poor experience all around and quite sad.

I have visited this DMV. My visit was easy only because I made an appointment. The walk in line was…read moreall the way out the door. I was the only one in the appointment line and passed by about 25 people in the walk in line. I felt bad doing it, but when I walked out passing some of the same people in line, I felt good. The service was good and the rep had questions for the supervisor who answer her brashly. At the at moment I was relieved to no longer be working anywhere. My advice is to go online and make an appointment- it is very easy to do that.

It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Whaaaaaat? A great experience at the DMV? Yes indeed it's true. This brand new location feels wide…read moreopen w natural light spilling in and a modern layout. Everything was good this visit, especially the security guard and the rep who helped us. My young daughters were in need of photo IDs. Our initial wait (this Friday mid morning) was very brief, about five minutes. We were helped by Jamila Harris. Instantly the customer service was top notch. She was sweet to my girls, friendly and knowledgeable to me. There was an unforeseeable snag that came up w my daughter's documents, which Ms. Harris worked to resolve. She kept us informed of the progress as it unfolded. I'm really glad we finally have a DMV in Ashland and I'm sure to return here for future needs.

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

AMAZING DMV EXPERIENCE…read more Leaving the Central Richmond DMV in record time; I cannot believe how easy and/or breezy that was! " No appointment line" to get a number was about 3 people deep, took a few minutes wait to talk to a friendly & efficient rep and get a number. Barely sat down before my number was called and I was helped at the first window by a total sweetheart who instantly registered and delivered my new EZ Pass transponder. Very impressed, probably not going to any other DMV now that I know about this one .

I had a relatively short wait for service, and the agent was knowledgeable and courteous. My only…read morecomplaint is the lack of a chair at the service window. I'm 76 years old and could really have used a chair.

Okay I don't get all the negative reviews. I went with an appointment (don't want to wait long? The…read moreappointments are the way to go!). I went in 5 min before my appointment time, checked in, and then was helped by the NICEST woman! In the bays next to us I could hear the other workers helping people in their bays and it was nothing but kindness. Talking about family, laughing, the whole deal. So, my advice, if you want a cool experience at this DMV just make an appointment online. :) I left saying "that was so fun" not even joking.