Overall my experience was good. I had to come in several times before I could be seen by someone…read morebecause of days they were closed like election day and another day I was turned away even though it was completely empty because it wasn't a walk in day (but they won't make an appointment for disability plates and said I needed to walk in). When I came in it was about 9 am and there was a line out of the door. A gentlemen employee greeted me at the door and was very friendly and helpful. I had to wait about 45 min before being seen. The male employee was the one to assist me with my disability plates application. The woman in the middle booth was very personable and friendly as people came in. But the older woman employee in the far right booth was extremely rude to people that were coming in and that had questions. An older man tried to ask her a question for an elderly woman he was sitting next to and the woman screamed at him that it isn't his job to ask questions or help other people and he needed to sit down and be quiet till he is called. It was obvious that it was extremely uncomfortable for the many people in the room. That wasn't the only person during my wait that was spoken to like that either. I don't know if this is a common occurrence or perhaps the employee was just having a really bad day. Also make sure to have a mask on when you enter, although it is required for all federal facilities. A couple of different elderly people entered throughout my wait who did not have on a mask and the older female employee would immediately start screaming at them as they got to the door that they have to put on a mask or get out.

Best DMV I've been to in VA. I will continue to drive 20 minutes. Employees are actually friendly…read morehere vs others I've been to!

Very positive experience! I made an online appointment and they were very pleasant, prompt and…read moreefficient. The security guard is helpful, parking is easy and the facility is clean. It far outshines the DMV located at Johnston Willis and should be the choice of residents needing a Chesterfield location. Thank you!

Made an appointment and started my paperwork online, so it was super easy and quite quick. Just…read morecome prepared--everything that you need is listed on the DMV website. The staff were very friendly and helpful. I was in and out in ten minutes.

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

This location purposely does not provide full information to make things more convoluted. If you're…read morehere to get a real id know that you can pay to have a marriage or birth certificate (if you were married or born in Va) printed at the time of visit. Most but not all employees are not polite. It was an extremely poor experience all around and quite sad.

I have visited this DMV. My visit was easy only because I made an appointment. The walk in line was…read moreall the way out the door. I was the only one in the appointment line and passed by about 25 people in the walk in line. I felt bad doing it, but when I walked out passing some of the same people in line, I felt good. The service was good and the rep had questions for the supervisor who answer her brashly. At the at moment I was relieved to no longer be working anywhere. My advice is to go online and make an appointment- it is very easy to do that.

It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Whaaaaaat? A great experience at the DMV? Yes indeed it's true. This brand new location feels wide…read moreopen w natural light spilling in and a modern layout. Everything was good this visit, especially the security guard and the rep who helped us. My young daughters were in need of photo IDs. Our initial wait (this Friday mid morning) was very brief, about five minutes. We were helped by Jamila Harris. Instantly the customer service was top notch. She was sweet to my girls, friendly and knowledgeable to me. There was an unforeseeable snag that came up w my daughter's documents, which Ms. Harris worked to resolve. She kept us informed of the progress as it unfolded. I'm really glad we finally have a DMV in Ashland and I'm sure to return here for future needs.

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

Hello, first yelp reviewer here. I think often about the experience I had at this Richmond dmv…read morelocation and thought I might share if it helps even one person avoid a similar situation. I made the mistake of not making an appointment and was there to apply for a new ID in total for a minimum of 6 hours. I wouldn't still be bitter about this over a year later, but thanks to the red headed woman with a (Russian?) accent who took and accepted the very first rushed photo that I WAS MID BLINK, I now have to explain this very lovely experience to every single person I show my drivers license to. People literally bust out laughing when I show them and insist I go retake my photo. I'm so irritated because I had to, by law, go in person to apply for the real ID but my id is also expiring pretty soon so thanks to this incredible awesome and talented patient woman I have to take another photo only a year later. I wish I was being overdramatic I truly do, but it looks like a mugshot or that I'm on drugs??? Please fire this woman. I don't even live in the area anymore but I still think about this lady with frustration because she couldn't have taken one more minute to ensure there wasn't hair in my face/eyes and that I wasn't BLINKING. I attached a cropped picture to protect my identity but I had to show how bad it is. Thanks for reading. To the red headed woman with a (Russian?) accent, find peace, patience, and a new profession. Don't make the same mistakes I did. Glue your eyelids open if you have to. Anything is better than sitting in a dirty dmv waiting room among sick people who don't understand personal space. Rant over, so grateful I never have to come back here.

Going to the DMV sucks. As humans, this is one of those unavoidable civic chores. (I don't make the…read morerules. If I did, mosquito pest control would no longer exist, and anyone who overhears half a fact and starts performing expertise would be assigned a tiny "Incorrect" hat.) Anyway, these folks are here to do their job, which is handling the paperwork we don't want to deal with. Do your part. Make an appointment if you can. If you don't, your wait time will increase. If you're in a rush, you're doomed and that's not the DMV's fault. Checked in. Got into the speedy lane because I made an appointment. The woman at that station was strictly business and fast (bless her). When my number was called, the next clerk handled everything else quickly and cleanly. In and out in 25 minutes. It was packed, but the screens were moving, the speaker was calling numbers, and the whole place was in motion. Great job, DMV 610 JW Drive. Your team had everything under control and ran it efficiently.

One of my worst experiences ever!!! I wasn't prepared to spend my whole day there. I arrive at a…read morecrowded office and mumbled number announcements, and if you're not paying attention to the numbers on the board, it's easy to miss your number being called, so don't turn away from the board! As it began to get close to Closing Time, the services sped up, so that the workers could hurry and get off work. They even JOKED about how they were ready to leave, and they laughed as if they were comedians in there...they even started announcing the numbers verbally to speed up the process...someone should have been doing that the whole time. And when I did finally get to the desk, the first thing my person said was that she "was ready to go home" (another laugh with her co-workers), and after 3.5 hours, I was able to leave WITHOUT what I went there for! Totally disappointing...I left, went outside, disgusted and smoked to calm myself down, only to see the guy who was waiting beside me come out DISAPPOINTED AND UNSATISFIED, as well, with the same result..."Come back tomorrow". Awful, Awful Service!!! I'll be going back tomorrow, but at 4:20pm, when the servicing is faster!!! Then, hopefully, it'll be another 10 years before they see me again!