Okay I don't get all the negative reviews. I went with an appointment (don't want to wait long? The…read moreappointments are the way to go!). I went in 5 min before my appointment time, checked in, and then was helped by the NICEST woman! In the bays next to us I could hear the other workers helping people in their bays and it was nothing but kindness. Talking about family, laughing, the whole deal. So, my advice, if you want a cool experience at this DMV just make an appointment online. :) I left saying "that was so fun" not even joking.

One of my worst experiences ever!!! I wasn't prepared to spend my whole day there. I arrive at a…read morecrowded office and mumbled number announcements, and if you're not paying attention to the numbers on the board, it's easy to miss your number being called, so don't turn away from the board! As it began to get close to Closing Time, the services sped up, so that the workers could hurry and get off work. They even JOKED about how they were ready to leave, and they laughed as if they were comedians in there...they even started announcing the numbers verbally to speed up the process...someone should have been doing that the whole time. And when I did finally get to the desk, the first thing my person said was that she "was ready to go home" (another laugh with her co-workers), and after 3.5 hours, I was able to leave WITHOUT what I went there for! Totally disappointing...I left, went outside, disgusted and smoked to calm myself down, only to see the guy who was waiting beside me come out DISAPPOINTED AND UNSATISFIED, as well, with the same result..."Come back tomorrow". Awful, Awful Service!!! I'll be going back tomorrow, but at 4:20pm, when the servicing is faster!!! Then, hopefully, it'll be another 10 years before they see me again!

The DMV staff was okay, but the building smelled strongly of marijuana when we arrived. This was…read moreunprofessional and concerning for a government office.

DMV, you have got to start doing better! Open more offices!!…read moreI went on Sat. morning, took 1 1/2 hours to be seen and the office was so hot inside with one ceiling fan. Went for Real ID, cost me $30. She said I had to come back in Dec. when my license renews. Never gave me a receipt. My sister went same time to get her renewal & real ID. Cost her $45 and she got a receipt. My sister said it should of cost me $10.00! I called 804-497-7100, surprisingly to VM said I had a 30 min wait, but someone answered right away! I was shocked but thankful!!! I asked why I paid $30.00 and she said I paid $20.00 for reissue fee and $10.00 for real ID. She told me I could have renewed my license right then!! WHAT? Now I have to got back and do the waiting time all over again and pay a extra $35.00 ROBBERY!! Let me mention, I am a white female 64 years old. Now supposedly a supervisor will be calling because I want to put a complaint in. Think anyone will be calling me??? Cherry on top....Woman on phone was not very nice. I will leave it at that. DMV, you rob people blind, your system needs a over haul and open more offices! 0 stars!

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

Hello, first yelp reviewer here. I think often about the experience I had at this Richmond dmv…read morelocation and thought I might share if it helps even one person avoid a similar situation. I made the mistake of not making an appointment and was there to apply for a new ID in total for a minimum of 6 hours. I wouldn't still be bitter about this over a year later, but thanks to the red headed woman with a (Russian?) accent who took and accepted the very first rushed photo that I WAS MID BLINK, I now have to explain this very lovely experience to every single person I show my drivers license to. People literally bust out laughing when I show them and insist I go retake my photo. I'm so irritated because I had to, by law, go in person to apply for the real ID but my id is also expiring pretty soon so thanks to this incredible awesome and talented patient woman I have to take another photo only a year later. I wish I was being overdramatic I truly do, but it looks like a mugshot or that I'm on drugs??? Please fire this woman. I don't even live in the area anymore but I still think about this lady with frustration because she couldn't have taken one more minute to ensure there wasn't hair in my face/eyes and that I wasn't BLINKING. I attached a cropped picture to protect my identity but I had to show how bad it is. Thanks for reading. To the red headed woman with a (Russian?) accent, find peace, patience, and a new profession. Don't make the same mistakes I did. Glue your eyelids open if you have to. Anything is better than sitting in a dirty dmv waiting room among sick people who don't understand personal space. Rant over, so grateful I never have to come back here.

This location purposely does not provide full information to make things more convoluted. If you're…read morehere to get a real id know that you can pay to have a marriage or birth certificate (if you were married or born in Va) printed at the time of visit. Most but not all employees are not polite. It was an extremely poor experience all around and quite sad.

I have visited this DMV. My visit was easy only because I made an appointment. The walk in line was…read moreall the way out the door. I was the only one in the appointment line and passed by about 25 people in the walk in line. I felt bad doing it, but when I walked out passing some of the same people in line, I felt good. The service was good and the rep had questions for the supervisor who answer her brashly. At the at moment I was relieved to no longer be working anywhere. My advice is to go online and make an appointment- it is very easy to do that.

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

I have been to this DMV office twice in the past two weeks, for different reasons. I accomplished…read morethree different transactions for me or a family member during these visits. Some with appointment, and some without an appointment. During all visits, and for all transactions, the staff at this office was very helpful and polite. On all occasions, while I stood in line waiting for my turn, I saw employee after employee going out of their way to help customers. In fact, one of my transactions was later in the afternoon and the agent worked diligently to complete my transaction even after they had closed the office to the public. I was the last one out. I offered to go another day so the agent could leave and she refused. Most of the issues that I noticed are: 1) The line for those without appointment is slow. For what I could tell, a lot of this was because people were unprepared and took a lot of the agent's time asking questions and trying to understand what they needed to do and what paperwork to bring. I always saw the agents be extremely patient and helpful. 2) The website is not good. It is not always easy to find information on the website. For example, I wanted to make an appointment to take a pesticide applicator test and I could not find it anywhere on the website. I went to the DMV without an appointment, and I found out there that I needed to make an appointment for something called "Knowledge Test", which is generic for many non-driving related tests and buried deep in the website. I think that people could arrive better prepared if the website is improved.

It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Whaaaaaat? A great experience at the DMV? Yes indeed it's true. This brand new location feels wide…read moreopen w natural light spilling in and a modern layout. Everything was good this visit, especially the security guard and the rep who helped us. My young daughters were in need of photo IDs. Our initial wait (this Friday mid morning) was very brief, about five minutes. We were helped by Jamila Harris. Instantly the customer service was top notch. She was sweet to my girls, friendly and knowledgeable to me. There was an unforeseeable snag that came up w my daughter's documents, which Ms. Harris worked to resolve. She kept us informed of the progress as it unfolded. I'm really glad we finally have a DMV in Ashland and I'm sure to return here for future needs.

Made an appointment and started my paperwork online, so it was super easy and quite quick. Just…read morecome prepared--everything that you need is listed on the DMV website. The staff were very friendly and helpful. I was in and out in ten minutes.

Took my son for his road test, found out we need a bill w his address on it (um, he's 16) but going…read morehome to see what we can scrounge up and are headed back later this afternoon. Wish us luck !! LATER THAT DAY: well the positivity didn't last long. An hour and 38 minutes after arriving on time for my son's road test, we left empty-handed. I'm just seriously so drained by this DMV experience I can barely bring myself to recount the details. Lemme cut & paste a text I sent in real time: Went to dmv @ 10 this morning for his road test w the effing STACK of docs we were told about. They looked thru & said they needed a bill in his name. Ok he's 16. Anyway we signed him up for the 3 o'clock slot. Got back here at 3 o'clock waited 30 minutes for them to start inventing new requirements. Unfortunately in the docs I included an almost random old letter from the county and this letter brought everything to a hault because it says, as a home ed student, he needs to take the online course, which he DID take, and one of the documents I am including is the certificate of completion. Now, we are in circular logic hell. They have us waiting AGAIN. Its been over ninety minutes since we came back for his appointment. Cant leave cuz the agent disappeared w all our docs. This is dumb.

Just like any other DMV in the country, it is always crowded. Although most of the stations were…read moreopen for business, there was still a lengthy wait. This location is more like a satellite location rather than an actual location. Some of the reps are extremely friendly and others are robotic and just performing their job. A few smiles and some kindness go a long way. Quite a few of the reps tend to be grumpy. They need to leave their issues in the car before clocking in to work. If they don't want to be here working, then they should look for work elsewhere. If I didn't have to take some things back to the car dealer down the street, I would have NEVER stopped at this location for service. If you come here, pack your patience and expect a very, very, very, very, very, very long wait!!

They never answer phones always waiting on other customers. Can not renew on line says I must call…read morebeen trying for 2 weeks and plates expire 7/1. Worst of the worst i have ever had to deal with

Most pleasant DMV experience you can have. Each clerk is helpful (6 +) & each can handle any DMV…read more process EXCEPT issue licenses. I arrived at 3:40pm and out by 3:50pm (they close at 4pm). Just about 7 minutes from town of Ashland.