Horrible front desk staff. Super lazy. At 3pm they are trying to push people to their competitor Novant down the street so there is no risk they have to work one second past 5pm. read more

Beyond frustrating. New to the area and went in for a physical in July because I was struggling with fatigue and joint pain, and also needed to have a long-time Rx refilled. -East Lincoln Primary filed the appointment with our insurance incorrectly, and we are still dealing with getting the bill covered (8 months later). -They said they would call in the Rx with refills, and did not. When they did call in the Rx, they called it in with no refills. Each month it has taken multiple phone calls to get a new Rx, and they have never correctly added refills. Pharmacy says that their faxes remain unresponded to until I call then to alert them that the pharmacy is waiting for a reply. -When I recently called AGAIN about a refill, they said I would need another appointment. Made the appointment, confirmed it two days before, went into find that the PA-C had gone on maternity leave. They had forgotten to cancel the appointment. Had to make a new appointment a week later. -Because I would need another rx refill before the new appointment, they said they would call it in for me. They did not. -While dealing with the insurance mess this week, I realized that I could make an account online and view my medical records. I saw that they had never informed me that the July test results indicated that I had a thyroid disorder. It's been a long 8 months, and I could cry over the waste. Diagnoses had been entered into my chart, but they never told me. They have not done one single thing right. read more

Dr. Yvette Pellegrino has been my dr. at least 5 years. She recently moved her office to the other side of town. I have to travel at least 40 minutes to see her and when I get to her office it's another hour wait in the waiting room. Once I get into an actual room it can be up to another hour of waiting. My last visit went extremely horrible. I went in complaining of severe back pain and crying. It was in my lower back. Not once did she touch my back or make eye contact with me. I laid there facing the wall the whole time. She did not order any blood or urine work for me but sent me home with a prescription of muscle relaxers. Why she prescribed them to me I don't know. I went home and 12hrs later was in urgent care due the excruciating pain. It turns out it was a kidney infection! I am furious over this. Not only do I pay for my dr. visits, I have to pay for the urgent care! When I contacted my dr.'s office to address this all I was told by the nurses is " I wasn't in the room so I don't know what she did or did not do." I wasn't told this once, either. It's the same response I got today when I tried to address this. Another problem I have experienced is not being able to get my prescriptions filled when I need them. I've had to call the office to let them know I've been out and I've gone as long as 3 days without my prescription. If you're looking for a caring, thorough doctor, look else where. read more