I wish I could give her 10 stars! She is an amazing doctor and person! I was so tired of the…read moreregular healthcare model. I wanted one doctor that took care of everything, that actually knew me. The direct care model is exactly that. Low monthly fee, direct access to your doctor via phone, text or email, and next day appointments! One appointment at Medexpress would cost me $250 due to my high deductible. Now I never have to go to an urgent care ever again!

From the owner: Dr. Natalie Gentile (she/her) is board-certified in both Family Medicine and Lifestyle Medicine…read more She is a proud Pittsburgh native from Mt. Lebanon and is grateful to serve the community through the direct primary care model. As an attending physician at Mayo Clinic in Rochester, MN, she saw that the current primary care model in the US lacks continuity, access, and time with patients. Therefore, when she moved back to Pittsburgh, she opened Gentile Family Direct Primary Care, and is now a co-founder, with Dr. Kirsten Lin, of the Direct Care Physicians of Pittsburgh.

The doctors and nurses do a good job. Unfortunately the front desk receptionist is TERRIBLE!!!…read more She is passive aggressive and not helpful when the task is not easy. She asked me to sit in the waiting room until the doctor had time to see me. Then after 45 minutes waiting she came out and said no one could talk to me and I would have to make an appointment to just talk to anyone. There was NO ONE IN THE WAITING ROOM BUT ME BECAUSE OF THE RECENT SNOWSTORM. I suspect that she never made the request!!!!!! She was so mean and disrespectful the entire time. I still do not have a resolution to the problem. THEY NEED A NEW RECEPTIONIST FAST!!

Worst experience ive ever had with a front desk worker. Had an issue with my insurance and she was…read morepassive aggressive and mean about any questions i had.

Hello, I've been a patient here for 3 years (before I moved out of state ), .Since Dr. Segal…read moreleft along with other Dr.s it's been hell! . New Dr.s acted like I was crazy while stating ,and defending my case about the current medications I was taking , and how I the previous Dr. and I finally got to where we were. The P.A. ( I won't state her name ) , took me off 90% of my meds with the ones they thought I should be taking in a minute flat ( not even kidding) . It took my Dr, and I years ,to finally find that sweet spot to where I the patient and Dr., found the correct combination of meds that worked, but she evidently disagreed. So.why would these new Dr.s totally disregard this. I do understand ethics, and opinions, but there was no working with her , and she let me know that right off the bat where she stood. I mean- are they working for some specific pharmaceutical company ? , or just hate their job? Why on earth would anyone go back to these Dr.s, it's-ridiculous ! Oh and they're not afraid to show you the door if you happen to disagree. Here's an idea: If it's not broken, don't try to fix it !! . Already found a new Dr. who actually listens ,and respects their patients. Word of advice ; At least act you care !! Save yourself the trouble, and skip over this Family Practice. Sincerely, M.M

Earlier this week I had my first and last visit to the practice of Dr. Jason Luciano at his…read moreAspinwall PA Office. I was referred to him by my PCP to have a cyst removed. The procedure seemed to go well and I returned to my office. Once there I noticed that my back felt wet and, as you can see in the photo, the wound was leaking blood. I called Luciano's office and spoke with a nurse who I told I was back at the office and the wound needed attention. He suggested I get gauze and tape and apply it to the wound. I noted that I couldn't do it myself since the wound is on my back. What was I supposed to do? Strip to the waist and ask a colleague to do it? I then told the nurse I was immediately returning to Luciano's office. When I arrived the Physician's Assistant treated the wound and redressed it. I asked to speak with the doctor but was told he wasn't available and I could speak with the Office Manager. My conversation with her was, to put it mildly, highly unpleasant. I won't be returning to this doctor and I've made arrangements to have the sutures removed by my PCP.

Dr. Lobur has helped my daughter's asthma symptoms as well as her overall health more than any…read moredoctor over the 8 years of struggling and trying many physicians and medicines. He and his staff go above and beyond for their patients. I highly recommend Dr. Lobur. He truly has changed our lives!

From the owner: Functional Medicine is an evolution in the practice of medicine that better addresses the…read morehealthcare needs of the 21st century. By shifting from the traditional "disease-centered" focus of modern medical practice to a more patient-centered approach, functional medicine addresses the whole person, not just an isolated set of symptoms or diagnoses. Functional medicine is uniquely suited to uncovering and correcting these "root causes" of chronic disease with the ultimate goal being to prevent and reverse complex medical conditions - thus answering the question of WHY. Through our highly personalized functional medicine approach, we help heal on a deeper level by cultivating wellness and properly tending to symptoms in order to uproot disease and harvest lifelong vitality.

I went to Dr. Levine as my pcp and gyne for a couple of years…read more When I was having regular migraines out of the blue, she said she didn't know why, and said they probably weren't migraines (they were localized headaches with an aura and vomiting). She prescribed me an antidepressant, with no other follow up to try and determine the cause. I didn't like the drug, so I tapered off of it. At my next appt, she just shrugged her shoulders and didn't offer any other tests or solutions, than to say it might be an allergy. (After about 2 years, the migraines stopped as suddenly as they started.) I had a mole removed that she said she wasn't going to bother sending for biopsy, even though it had become itchy and reddish. Then the kicker was when I went in after having menstrual spotting every day for over a month. I told her that my periods had always beem highly irregular (I was in my late 20's at this point) and that despite not using an sort of birth control regularly, I had never gotten pregnant. She said that it sounded on paper like PCOS but that she wasn't going to test me for it because I don't "look like" I have it. Then she said I probably can't have kids, and that's that, and sent me out thw door to schedule my next routine appt. I did not schedule another appointment. A couple of years later my husband and I started trying to have a kid. I skipped the ob-gyn and went straight to a fertility specialist. Not only was I immediately diagnosed with PCOS that I've likely had since puberty, but the years of not being diagnosed and treated for it had lead to a precancerous endometrial growth. The best thing I ever did for my health was to find a different doctor.

Never did I think that after moving from the medical mecca of Boston would I find better care in…read morePittsburgh. However, Dr. Levine is an engaged, patient physician who took the time to look at my health carefully and holistically. She takes a measured approach that I really liked, taking my concerns to heart while not pushing me towards unnecessary diagnostics. Really top notch all around!

Dr. Abrams practices out of UPP Family Medicine on Wilkins Avenue in Sq Hill…read more Assigning a practice a number of stars is one thing but you should know that I trust Dr Abrams enough to have recommended him to SEVERAL of my own friends. In fact, he just delivered my friends baby boy this past summer! I like UPP Family Medicine bc it is a one stop shop for me in terms of medical care. There are four dr's at this practice, and while they do general family medicine they also do ob/gyn care and Dr. Xiao is my gynecologist and she is FANTASTIC. She's got the best bed side manner, my visits with her never feel rushed and she takes time to answer my questions, and (look away boys) she is a fantastic gyno and her exams are FAST AS HELL. Everyone hates their yearly exam. Dr. Xiao is like a ninja. By the time you start thinking about how much the exam sucks, it is over! Dr Xiao is also the first physician I've ever had to call me just to see how I was feeling and ask if I had any questions about or problems with a new medication I'd recently started to take. If you know anyone who is looking for a new physician, I cannot more highly recommend UPP Family Medicine. This practice is not just 5 stars good, its good enough that I recommended it to my own family members and friends. It's easy to get an appointment, the location is convenient, the staff is friendly, your appointments will not feel rushed and you will receive proper, thorough medical care. (also all the magazines in the office are new, nothing is worse than having to read through a two year old copy of Family Circle)

Dr. Bernacki is a good doctor. Although my family a I found the operation of his office very poor…read more There were several instances that prescriptions were never called in, and then the office staff/nurse refused to admit their mistake. I was billed and sent to collections for a copay that was payed up front. The office corrected this mistake, but how does that happen so frequently? They even have a box of "lost copays". Veronica, she is the nurse who hung up on my wife twice simply because she was agitated that my wife was struggling to find words to communicate regarding her missing prescription that was failed to be called in. Overall, I am still looking for a doctors office that is holistically centered, but with a professional office team.

The problem with this practice is that there is only one doctor -- the attention you will receive…read moreis very limited.  A long while ago this practice had two doctors, and at one point even three doctors, but for a number of years now there is only one -- Dr. Bernard Bernacki.  As an example of the lack of attention, I had my first physical after the pandemic (a 3 year gap) and the nurse took my blood pressure reading at 150/90.  I did not know this at the time, but this is a pretty bad reading.  However, not only did the nurse not remark about it, but Dr. Bernacki did not even mention this!  He should have at least warned me it was high, or maybe take a second blood pressure test himself.  I don't think he looked at my notes or anything.  All he did was listen to my heart with the stethoscope and ask me if there is anything he can do for me.  When I mentioned I have a partially clogged ear, he verified that there was a wax buildup and advised me to go to Rite-Aid and purchase an over-the-counter kit for cleaning ears.  Surely, either he or one of the nurses could have taken care of this right in the office. (My new doctor took care of this in under 3 minutes) Now, the real reason that made me decide to leave this doctor.  The general health blood test (something I requested -- it was not suggested by him) came back with some concerning results, and I have to say I was stressed out about it.  However, I never got a phone call back from the doctor.  He told his staff to tell me to get re-tested in two months.  I had many questions and would have appreciated some advice from a doctor, but I never received any. I cannot recommend this doctor.

Dr. Xia came highly recommended from friends who have seen her for years. Much like the other…read morereviewer, they very specifically mentioned that she is "very thorough", which I thought was hilarious since it made me think of the Big Lebowski. Anyway, my experience with her did not live up to the high praise. It was, frankly, horrifying. I was surprised when I got there, the office was a bit of a mess, but it's a family practice so I guess there are frequently kids in the waiting room. The nurse or PA who took me back was incredibly brusque, and just gave me a sort of odd look when I tried to be friendly or make a joke. Once we got into the exam room, she was even more unfriendly, snapping at me when she couldn't figure out how to input something or another into the electronic medical record. I was, at this point, already feeling tempted to walk out, but I moved to PGH recently and needed a new PCP. Dr. Xia was friendly at first. She asked a lot of questions about my medical history, my family's medical history, etc. But after going through all of this and giving her honest answers to her questions, she became agitated and expressed displeasure at the fact that I take a particular medication - one that has been prescribed repeatedly for me over the years, by multiple physicians. I was taken aback, and asked her to explain why she thought this particular drug was so bad (if it's bad, I obviously don't want to be taking it) and at that point she actually started yelling at me. It was like being berated by an angry parent. I was completely taken aback and on my way out expressed to the receptionist that this was the worst treatment I'd ever received from a physician in my life. I was close to tears while waiting for the bus to get me the hell out of Squirrel Hill. I have yet to send a complaint to UPMC but I need to. I just can't imagine ever treating a patient that way. I would never recommend this doctor to anyone.

Dr. Xia has been my doctor for several years and she is fantastic. She is thorough, my visits with…read moreher never seemed rushed, and over the years she has taken the time to get to know me and my medical history. She is the best physician I have ever had. In fact, she is so good I've recommended her to my family members and friends.