After nearly a month of trying to schedule an appointment, I was given conflicting information every time I called. I was told they were not accepting new patients, then not accepting new patients with my insurance, then only accepting "recurring patients" with my insurance, and later that they did not accept my insurance at all, despite their phone system listing my insurance as an option. When I explained that I had previously been a patient, the operator claimed there was no record of me and was rude, dismissive, and uninterested in helping. I told her I would obtain my medical record number from their sister office in New Bern and call back. She responded in a blasé, dismissive tone. The New Bern office located my information and advised that if they could see it, then Greenville should be able to as well because they are part of the same organization. This left me questioning why the operator claimed there was no record of me. Her claim felt like an intentional lie. I repeatedly called back but could not get anyone to answer. The entire experience felt intentional, discriminatory, and gave the impression that the operator was making her own rules and acting as if it were her personal company. No patient seeking medical care should be treated this way. I would not recommend this office to anyone, and I will be sharing my experience with others. You can thank your phone operator and her "stellar" customer service skills for that, Eastern Dermatology and Pathology in Greenville, North Carolina. read more

From the receptionists, who guided us after we got lost, ( I know..who gets lost in Greenville LOL ) to the entire staff, just good, honest, and super helpful people. Dr. Proctor has removed several skin cancers from my face, ears, eyelid, and scalp. There is no way to eliminate scars, but Dr. Proctor made them MUCH less noticeable. My most recent face and scalp were scary. I imagined a huge, ugly scar. Dr. Proctor removed them both and I think they will be just fine. He is skilled. thorough, and kind surgeon. who explains exactly what he is doing and how aftercare should be done. Only surgeon I feel comfortable with his work. Can't thank him, and his staff, enough. read more

I have come here for years. Always busy and a long wait. Dr. Murphy is super nice. It takes forever to get an appointment. Took 3 months to be seen for an issue I found and another 3 to have surgery. By that time the basal cc had grown and they had to go back in to get all of it. My biggest concern here is the culture behind the scenes that impacts patient care but also the well being of the staff. People working here just don't seem happy or healthy. It's uncomfortable putting yourself in care of people who are struggling themselves. They can't possibly give a doo-doo about you as patient. I hope and pray things change in the new decade for the good of the staff and patients. This is my last visit here. read more

I had an appointment with a PA because I could not get an appointment with a doctor. She looked at the sore on my leg and called it some huge long name. Then she cut a hole in my let to get a biopsy of it. Noway was it that big before she cut it. Then she tried to sew it up. It later got infected really bad and I wanted to go see Dr. Murphy. It took forever to get an appointment with him. He was good. But now I can't get an appointment with him until (4) months from now. That is ridiculous. As a past patient he should certainly see me before that. Go to a different Dermatology clinic. read more

Terrible customer service. Took me two months to get a follow up appointment and that appointment was cancelled by E.D the day before my appointment by a robot with a promise to call back and reschedule, which never happened. I called and explained the situation and was told the nurse would call me back which never happened. They don't care! read more