Flat out liars. Don't go near them.
I attempted to purchase a used 535i BMW from them recently. The car was advertised for $10950.00. I inspected the car and pointed out 4 things I would want fixed or done before I would purchase the car.
The 4 items were:
1. Grilles in bonnet to be fixed in properly. Need new clips or to be replaced.
2. Bumper to be reattached properly. One clip had popped on the drivers side and needed to be reattached.
3. Side plastic on drivers seat to be attached properly. Plastic broken at mount. Replace or have welded back together.
4. Service. Obvious.
I made an offer of $9500.00 based on these being done which was rejected. Fair enough.
Ten days later after seeing the car on carpoint for $1k less than originally advertised I rang and made the deal based on the 4 items being sorted at a price of $9725.00. The salesman agreed and a $500.00 deposit was paid via VISA over the phone. I went to pick the car up on Thursday 14/6/12, paid the balance, via bank cheque, and did the paperwork. We then went to get the car. Funny thing, none of the 4 things were done!
The salesman made a bit of a song and dance saying that the car was sent out to have the grilles and bumper done and he couldn't understand why they hadn't been done. He then disappeared for half an hour to 'see the boss' and get it sorted out. The salesman came back with an offer from the boss to silicone the grilles in place and change the oil which I promptly rejected because it was not even close to the deal we had done. I then asked the salesman if I could speak to the boss, a request which was rejected. The salesman kept apologising for the 'misunderstanding'. I demanded my bank cheque and deposit back. I recieved the bank cheque but am yet to recieve my deposit.
I can't believe a dealership would operate like this, allowing their sales staff to tell blatant lies to try to get a sale. This review will be part of my formal complaint to both Eastern Honda and Honda Australia. I will update when and if I get a response.
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