The waiting time was great! The staff are very nice people,…read moreand very caring.... But your receptionist at the front desk, needs to be replaced, her attitude was as bad as an junk yard dog!! And she doesn't care about nothing or anyone, the waiting time for her to change my daughter's pharmacy prescription took hours, I even had my pharmacist to call and she still did not pickup the phone,it was almost like we had to beg her to send it, and that's so sad! She really needs to be replaced for someone who really cares about people and there job as well. This is this just senseless!!!!! For this place in Roanoke rapids to be called urgentcare.

Absolutely Disrespectful, Dismissive, Medically Biased Treatment:…read more I am writing this review on behalf of my mother, and I am personally glad that I was with her to bear witness to her horrible treatment. Kimberly Johnson, NP immediately on entry into the room, you could already tell by her demeanor, posture, and tone of voice that she had her mind made up about treatment before she even walked into the room. After she introduced herself and asked my mother why she was there, Kimberly Johnson, NP stated, "Why didn't you follow-up with Orthopedics?" My mother and I both denied it because we didn't remember a referral and her last treatment was with her PCP whom she sees every 3 months like clockwork. Kimberly Johnson, NP literally stated, "well I am not going to debate this with you!" My mother is 69 years old, stroke survivor, very quiet, kind, loving, simple person and my mother immediately said "ok", became quiet and put her head down. She has never been a person to cause an argument or even argue. I AM NOT MY MOTHER! I am more aware and knowledgeable of MEDICAL BIASES (that is deeply rooted in racism) towards the elderly, women, and especially Black Women. We did not argue with Kimberly Johnson, NP at all, did not raise our voices, but was bewildered as to how dialogue to correct misinformation turns into a "Debate." Kimberly Johnson, NP then assessed my mother and stated that "she could feel the arthritis in her knee and that she would give her something for pain and to follow-up with Orthopedics." I had to request that we wanted to have an Xray to which she stated, "you will need an MRI because Xray only shows bone." Prior to the Xray she printed off the discharge paperwork for the referral to Orthopedics that my mother had in the past. My mother literally sat in that room and stressed over how she could have missed this referral. Well, this referral was back on May 11, 2020!!! 4 years ago, and literally 41 days after the state of NC went on Lock Down for Covid on March 30, 2020. There was absolutely no access to specialty non-life-threatening care at that time. My mother, had seen her PCP for this knee pain 2 years ago, received a steroid injection and was fine until a few days before that visit. If Kimberly Johnson, NP would have decided to be an actual caring, intuitive provider for the population she services she would have understood this instead of laying that newly printed 4-year-old Orthopedic Referral in my hand, like she had just dropped the cure to Cancer. Kimberly Johnson, NP is an arrogant, disrespectful, dismissive person who provides care heavily weighted in MEDICAL BIASES. Kimberly Johnson, NP you think we didn't notice how you were a little softer in your tone after I asked for the practice mangers information from the front desk. Kimberly Johnson, NP you think we didn't notice that when you gave her discharge papers, that you didn't even tell her the medication you were prescribing that I had to ask you. (Did you ever think not telling someone something, would possibly not know about it?) She has never been a drug user or seeker. She truly had an acute non-life-threatening change from her baseline that affected her Activities of Daily Living and could not get in with her PCP. A nationally categorically listed reason to seek treatment at an Urgent Care. I end this review and letter, to say it will not change your behavior or the practice of FastMed, because I know this is not the First or Last complaint about you. However, I am expecting people who would normally seek treatment at your facility, will see this review and go where they are listened to and not treated with MEDICAL BIASES, anger, and disgust.

My experience with this practice has been extremely disappointing…read more I initially saw Monique Lee in urgent care following a work-related dog bite injury to my hand. At the time, I was experiencing increasing swelling, pain, and concerns about the condition of my wound. During that visit, I had to specifically ask about removing the sutures so the wound could drain. I left the visit without being referred to the emergency room despite expressing concerns about the worsening condition of my hand. Later that same day, I presented to the emergency room because my condition continued to worsen. I was ultimately admitted to the hospital for about a week, underwent two hand surgeries, and was treated for a severe bacterial infection. Following my hospitalization, I required approximately 28 days of IV ertapenem therapy through a PICC line. Given the severity of the infection and the extensive treatment that followed, I believe the seriousness of my condition was underestimated during my urgent care visit. My most recent experience was equally frustrating. I arrived for my scheduled annual primary care appointment with Dr. Shandal Emanuel and was informed that I would not be seen due to an outstanding balance related to my workers' compensation claim. The balance remains unresolved because of an ongoing workers' compensation billing issue. I have been instructed by the workers' compensation carrier not to pay anything out of pocket while the matter is being reviewed, yet I have not been provided clear guidance on how to resolve the bill or confirmation that I would be reimbursed if I paid it myself. Despite explaining this situation, I was turned away from my appointment and denied routine medical care. During my conversation with the office staff, I was told that the doctor would not receive payment unless I paid the bill myself. While I understand the office's desire to be paid, I do not believe it is appropriate to place that responsibility on a patient who is actively involved in an unresolved workers' compensation claim and has been instructed not to pay out of pocket. I understand medical offices have billing policies. However, turning away an established patient over a disputed workers' compensation balance while providing no clear path toward resolution is unacceptable. Between my experience with urgent care, a hospitalization that included two surgeries and nearly a month of IV antibiotics, and being denied a scheduled annual appointment over an unresolved workers' compensation bill, I have lost confidence in this practice and will be seeking care elsewhere.

This is one of the best urgent cares I've ever been to. Ive been here a couple times and every time…read morethey are so nice. The ladies at the front desk are really nice and caring. The nurses and doctors are amazing. I felt like they really cared about me here, they diagnosed me well and gave me medicine to get better. I will continue to go here, the only thing is they do get really busy but I guess it's because they are so great.

We went for urgent care today. Everyone was extremely helpful and caring. NP Lori Hagaman was…read moreoutstanding! She was extremely thorough, knowledgeable, and her care was amazing. We had 0 wait time but she spent a significant time ensuring all of our concerns were addressed, prescription was filled, culture was done on the infection, etc. We don't live in the area. You honestly don't know how lucky you are to have such great care and no wait time. At home you would be waiting for hours and have way less thorough care!

Very hit or miss. The consistency with care, quality & compassion is just not there for me here…read moreanymore. I went today & spoke with Nurse Alex with whom I felt did not care about my symptoms at all. I will never come back here because I am disgusted with the inconsistency of great quality of service. Very much unacceptable to tell me if my symptoms worsen go to the ER!!!! DO NOT GO HERE-THEY DO NOT CARE ABOUT YOUR WELLBEING AT ALL. BACK TO DUKE HEALTH I GO. A FREAKING JOKE & WASTE OF MY TIME TODAY!!!!! Phyllis D. Lockhart. & Do not come under my post lying because I will post dates & receipts to back up everything I'm saying. I am pissed!!!!!!

The staff was nice, but the doctor don't know what he was doing because I went there for allergies…read moreand my face was swollen and long story I left and my face is still swollen. Normally when I go to a doctor for allergies later on that day, my face will go down so he didn't know what you were doing so now I gotta go to another hospital. I'm never going back here again. Never even though the staff is nice, the doctor don't know what he were doing.

It was such a warm and inviting office. Everyone was so nice. I loved Elizabeth, the Nurse…read morePractitioner. She was so thorough and explained everything to me in language I understood. I'm going back there for sure!!!

I was able to be seen shortly after checking in. The receptionist, nurse and doctor were all…read morefriendly and knowledgeable. I was not rushed out of the room. They listened to what I had to say and included me in the treatment plan. I highly recommend this business!

From the owner: "Walk Ins Welcome! Urgent Care/Immediate Care and Primary Care. Walk in and experience the…read moreFriendly, Professional, Thorough, Efficient practice of Medicine. At Forest Hills Immediate Care our team of professionals strive to exceed your expectations in your time of need. We invite you to join our family at Forest Hills Immediate Care and Hooper Burnette Internal Medicine, serving Wilson for over 30 years"

If you have any mental health issues, don't go here. My husband basically has to fight every time…read moreto get his medication. I can't tell you how many times he's having to skip every other day and/or take half pills because they never put any refills on his prescription. He has depression/anxiety and needs them to be able to function. The pharmacy has to contact the doctor each time that he needs more medication which takes a while. There's also been a time where the papers weren't signed to get sent over to the pharmacy. It happened twice. Yeah we are looking elsewhere for care.

Great visit! The front desk clerks Cassie Edwards was very respectful and very knowledgeable!read more

Had a very good experience here, despite the wait…read more Showed up at about 7:45 and was second person waiting for 8 am opening time. The check in process was easy. Despite being there when door opened, the first patient wasn't seen until 8:27, so almost 30 minute wait to be seen. There was a note on the glass stating that there was an employee shortage, so there would be a wait. There was only one PA there and no X-ray tech. With all that being said, the employees were very friendly and professional. The PA that saw me for my knee injury was wonderful (Justin) and he didn't rush me and really explained my injury. I definitely recommend this office - be prepared that there may be a wait but the courteous and helpful staff was very much appreciated!

30JULY25 | 1522 For: All and Veterans (Must Read)…read more MedAccess Urgent Care - Youngsville: Formal Complaint Date of Visit: 28 July 2025 at 11:51 AM I am deeply disappointed and disturbed by the treatment I received at MedAccess Urgent Care - Youngsville during my recent visit. After my evaluation, I respectfully provided verbal feedback to the Physician Assistant while waiting for a copy of my treatment summary. During this time, I was unexpectedly approached by a man who identified himself as the 'Manager of Physician Practices.' He projected an immediately unapproachable and authoritarian attitude. He escorted me just a few feet away from the front desk to a semi-private area, where he began questioning me in a harsh, condescending tone. I felt intimidated and repeatedly asked him to return to his station and to leave me alone--requests he blatantly ignored. Without my consent, he took possession of my personal identification and medical documents, stating that he had the authority to make copies for his records, despite my lack of authorization. When I objected and asked for my treatment summary--a standard patient right--he refused. I attempted to rationalize this by mentioning "insurance fraud," which made no logical sense in the context. Instead of resolving the issue, he raised his voice, ordered me to leave the premises, and stated that my treatment statement would be mailed. This level of hostility and lack of professionalism is absolutely unacceptable, especially in a medical setting. Under fundamental Patient Rights, his behavior appears to violate the following standards: - Right to respectful and dignified treatment - Right to receive a complete explanation and copy of your treatment plan and discharge documents - Right to privacy and protection of personal health information (HIPAA) - Right to refuse any unauthorized use or copying of your personal documentation Regardless of his position or education (as advertised on his business card), his behavior was intimidating, unethical, and in clear violation of professional medical conduct. No one seeking medical attention should be treated with such disregard. I hope MedAccess leadership addresses this situation immediately. Until then, I cannot, in good conscience, recommend this facility to anyone in need of respectful, secure, and professional urgent care. Respectfully, Proud U.S. Veteran | 30 Years of Military Service