Absolutely Disrespectful, Dismissive, Medically Biased Treatment:…read more
I am writing this review on behalf of my mother, and I am personally glad that I was with her to bear witness to her horrible treatment.
Kimberly Johnson, NP immediately on entry into the room, you could already tell by her demeanor, posture, and tone of voice that she had her mind made up about treatment before she even walked into the room. After she introduced herself and asked my mother why she was there, Kimberly Johnson, NP stated, "Why didn't you follow-up with Orthopedics?" My mother and I both denied it because we didn't remember a referral and her last treatment was with her PCP whom she sees every 3 months like clockwork. Kimberly Johnson, NP literally stated, "well I am not going to debate this with you!" My mother is 69 years old, stroke survivor, very quiet, kind, loving, simple person and my mother immediately said "ok", became quiet and put her head down. She has never been a person to cause an argument or even argue. I AM NOT MY MOTHER! I am more aware and knowledgeable of MEDICAL BIASES (that is deeply rooted in racism) towards the elderly, women, and especially Black Women.
We did not argue with Kimberly Johnson, NP at all, did not raise our voices, but was bewildered as to how dialogue to correct misinformation turns into a "Debate." Kimberly Johnson, NP then assessed my mother and stated that "she could feel the arthritis in her knee and that she would give her something for pain and to follow-up with Orthopedics." I had to request that we wanted to have an Xray to which she stated, "you will need an MRI because Xray only shows bone." Prior to the Xray she printed off the discharge paperwork for the referral to Orthopedics that my mother had in the past. My mother literally sat in that room and stressed over how she could have missed this referral. Well, this referral was back on May 11, 2020!!! 4 years ago, and literally 41 days after the state of NC went on Lock Down for Covid on March 30, 2020. There was absolutely no access to specialty non-life-threatening care at that time. My mother, had seen her PCP for this knee pain 2 years ago, received a steroid injection and was fine until a few days before that visit. If Kimberly Johnson, NP would have decided to be an actual caring, intuitive provider for the population she services she would have understood this instead of laying that newly printed 4-year-old Orthopedic Referral in my hand, like she had just dropped the cure to Cancer.
Kimberly Johnson, NP is an arrogant, disrespectful, dismissive person who provides care heavily weighted in MEDICAL BIASES. Kimberly Johnson, NP you think we didn't notice how you were a little softer in your tone after I asked for the practice mangers information from the front desk. Kimberly Johnson, NP you think we didn't notice that when you gave her discharge papers, that you didn't even tell her the medication you were prescribing that I had to ask you. (Did you ever think not telling someone something, would possibly not know about it?) She has never been a drug user or seeker. She truly had an acute non-life-threatening change from her baseline that affected her Activities of Daily Living and could not get in with her PCP. A nationally categorically listed reason to seek treatment at an Urgent Care.
I end this review and letter, to say it will not change your behavior or the practice of FastMed, because I know this is not the First or Last complaint about you. However, I am expecting people who would normally seek treatment at your facility, will see this review and go where they are listened to and not treated with MEDICAL BIASES, anger, and disgust.
