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Eastern Niagara Hospital

2.8 (5 reviews)
Open • Open 24 hours

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9 months ago

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Enh Express Care

Enh Express Care

2.4(13 reviews)
3.0 mi

How can I say this? This place is truly awful and there is NOTHING express about it. I needed to…read morehave an x ray done and it's walk in only. I waited 45 mins just to be checked in and then more waiting to have the actual 2 mins x ray. I still am in shock that they consider this place to be express. The x ray tech was nice but decided I needed her input to tell me that what I had done wasn't necessary. She's NOT a doctor. AVOID, AVOID AVOID this place! If you don't have a headache going into this place you sure will have one by the time you leave..

I came here a few months after I had my baby. I was struggling with lactating and I had all the…read moresigns of mastitis. Mastitis is a very common ailment in breastfeeding mothers, especially within the first few months after birth. It was easy for me to realize I had it since the symptoms were textbook. There was nobody in the waiting room when I walked in, in fact, there was not a person to be seen anywhere. I almost walked out because the place didn't look open for business, but I was feverish and knew I needed help. I walked from one end of the waiting room to the other for several minutes and then just awkwardly sat down and waited until the check-person came out to her desk. Check-in wasn't bad, but I had to explain to her what mastitis is, which surprised me because I feel like that's a common infection, but she's not a doctor so whatever. I didn't have to wait long at all to be taken back, so that's good. What surprised me the most this visit was the lack of trust I had in the doctor that treated me. He walked in smelling like he had just smoked, which was gross, and he even had a boxy lump on his chest under his coat, like he was carrying a pack of cigarettes while treating patients. I find that unprofessional. I had to explain to HIM what mastitis is! It's an infection in the breast! Very common in new, lactating moms! His casual response: "What, are you breastfeeding or something?" I was floored. He palpated the area with the infection (a hard lump where it's supposed to be soft) and prescribed me antibiotics and left, like he couldn't be bothered. The nurse was so sweet though. She thought to check to make sure the medicine was safe for me to take while breastfeeding and she also suggested I call my primary or the pediatrician to ask them too, just to be safe. I appreciated that she thought of that. At the end of the day, I'm happy I was able to get the antibiotics I needed, but the fact that I had to explain my own diagnosis to the doctor and was treated like I interrupted his smoke break will stay in my memory forever. Will I still visit this urgent care? Well, the wait time is short and it's around the corner from my house, so yes. I will keep coming back. But I really hope they get a new doctor with a better bedside manner.

Eastern Niagara Hospital - hospitals - Updated July 2026

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