In my previous review, I mentioned Dr. Felstead being a wonderful doctor. While that probably…read moreremains true today, I am less than pleased with the office staff. After remaining on hold for nearly 15 minutes, I was greeted before asking to schedule an appointment with Dr. Felstead. I explained to the girl (I think her name was Michelle) that I needed to make an appointment but I would probably be considered a new patient. I have been out of state for the past few years trying to help a sick relative. She advised me that my account was inactive and placed me on hold. When she came back to the line, she tells me that in 2007 I told the staff I was going to be seeing a new doctor and they can no longer see me. I told her that was not the case. I explained that I moved to Texas to help family out and that I never transferred care or told their staff that I was doing so. I pleaded with her to try to schedule an appointment. After several minutes of pleading and arguing, she placed me on hold again to speak with the office manager. When she came back on the line she told me that I had 3 cancellations and per their policy, Dr. Felstead cannot see me. I explained that the "cancellations/reschedules" happened more than 5 years ago. She just kept repeating "that's our policy." I asked to speak with the office manager but was not allowed to speak to her. I asked if there was any way for them to ask Dr. Felstead if he would see me. She just kept telling me I broke their policy and would not be seen. When asked if Dr. Felstead could give me a referral to another PCP, she told me they won't refer to other PCP's. I ended the phone calls in tears-this was truly surprising and upsetting. And if I had been able to see the doctor, he would have told me my blood pressure is through the roof. I trust Dr. Felstead and value his medical opinion. It's so difficult to find a great doctor which is why I wanted a referral if I could not see him. My updated review only contains 2 stars because having a good doctor is not worth having to deal with a staff who's falling apart, arguing with patients and who lacks sympathy or compassion.

I see Dr. Felstead and his resident Dr. Derek Gallucci. They have been wonderful and Dr. Gallucci…read moreprovides amazing, detailed and focused care to my family and I. He always leaves us with a smile on our face and the medical advice and any necessary follow ups. Almost all the doctors at Primary Care are amazing, caring and thorough. They encourage you to call and ask for medical assistance and/or another appointment. They are kind and compassionate and I only had a problem with one resident, but that in no way sway my high opinion of the quality of their staff and doctors and their residence. My family and I have been through so many doctors over the years and until primary care of Western New York had forgotten that a compassionate bedside manner is an important part of healing and encouraging you to take your health seriously. Thank you Primary Care of Western new York, mostly to the Union Road location but have several locations which are also wonderful.

I went to Dr. Pivarunas based on a friend's recommendation and I have been very happy with him and…read morehis staff. He is located at the Piver Center for Woman's Health, which is attached to Sisters' Hospital on Main Street. Dr. P also delivered my baby and had a calm and encouraging presence in the delivery room. To the extent he could, he helped us follow our birth plan. As a catholic working for the Catholic Health System though, he will not prescribe or provide counseling on any type of birth control, so he may not be the right doctor for you...

Dr. Pivarunas is at the Piver Center for Women's Health next to Sisters Hospital…read more He provided me with prenatal care and delivered my first baby last week... I can't say enough about Dr. Pivarunas and the staff at the center. Everyone was wonderful, from the receptionist to the scheduler to the nurses. Dr. Pivarunas offered solid medical advice without being pushy. He and his colleagues, including Dr. Jaime Obst and Patty (one of the nurses), always took the time to listen carefully and respond to any questions we had. I never once felt hurried -- it's not a place where you feel like the doctors are just trying to rush through appointments to get from one patient to the next. The wait times were typically about 10-15 minutes, but on the few occasions when they ran longer, I didn't mind because I assumed they were taking time to speak with other patients who had concerns (or delivering babies!). I know the word "nice" is overused, but both Dr. Pivarunas and Dr. Obst were genuinely nice people. Both seemed to really take joy in their jobs. They made the delivery of our son a low-stress experience, and I'll always think fondly of them and all the other wonderful people we met at the Piver Center. This is where we'll go again if we decide to have another kid!

I have always been treated with respect, kindness, and care at Evergreen. They take patients…read moreconfidentiality seriously and verify and double check HIPAA contacts at your appointments as well as making sure all of a patient's demographics are updated in their chart. They always verify with me if it is ok to text, mail, leave a voicemail. I appreciate that. I have been a long time patient of Evergreen and do not trust my care with anyone else. From primary care staff, specialty care staff, to pharmacy services personnel, all physicians and nurses, and all other employees including those behind the scene, I watched them grow from a small one doctor practice into an awesome large revamped multi-specialty building still treating the same community....and then even more. It's been my pleasure to watch the tremendous growth and success and cannot wait to see what other opportunities awaits your organization! Warm Regards, Sharon Rupp

I am formally complaining about the conditions and treatment I have experienced on the 3rd floor…read moremental health therapy area at Evergreen Health. Although the facility appears clean, the presence of ants and cockroaches is completely unacceptable and needs to be addressed immediately. I am also concerned about the unprofessional behavior I have experienced. Deanna has repeatedly spoken to me in a scolding and disrespectful manner, which is inappropriate. In addition, Ryan has failed to return my calls or respond to my concerns despite multiple attempts to contact him by phone and in person. I expect these issues to be investigated and addressed promptly. Please provide a response regarding the actions that will be taken to resolve these concerns.

Great staff! They even called me to tell me they were running late and asked if I would come later…read more Only 20 min later. How considerate. Not many medical offices value the patients time enough to call for just 20 minutes. Was there for an MRI. The gentleman that performed the MRI were professional and personable.

I never had a MRI so not sure what to expect. The guy who did it never explained anything as what…read moreto expect. I am a bigger girl ( I know ) to be told ' Well, I think you'll fit. Bedside manner sucked. It would have been nice to have procedure explained first. And side note if you have ear plugs in, kind hard to hear you when you try to talk to me. Update... also had to call after 4 days to get them to fax results. Very annoying! Do not recommend this location!