UPDATE: They called right away and my husband said they seemed genuinely sorry and that it was a…read moremisunderstanding. I still think it's BS that they would do any work without giving an estimate first but at least the customer service was decent. They offered to refund but since they did the work we don't feel right taking the refund. We just would have appreciated being asked for approval to do the work in the first place. We asked Rays and Sons to come out for an estimate. They came out. Said they'd be back in a week. In that time we NEVER got an estimate so we thought they were coming back to look into it further/troubleshoot a problem and then give an estimate. Nope. They came back out (again, never gave an estimate), did some minor work that looked more like troubleshooting to find out what the work was going to be and then give an estimate. Instead we were hit with a $400 bill for barely any work! Absolutely ridiculous. No way in hell we will ever use them again. This is the second time we've called them for something. The first time seemed pricey but it was work we needed done immediately and didn't have time to look around for a better option. Listen to me when I say take the time and find someone else!

Quick response to my quote request. Appointment availability and flexibility so I was able to…read morechoose a time that worked for me. Very pleasant and friendly! Would recommend for sure.

Fletcher's might not look like much from the outside - just a small, simple building sandwiched…read morebetween a strip mall and a day care. It's a pretty decent home service company, however - the workers are very professional and the service is reasonably priced. I haven't called on them for plumbing service, but their heating & A/C people know their stuff. When I've called them to fix my A/C, they've not only fixed my main problem, but have also done other little fixes (e.g., replace a section of insulated ductwork that had a hole in it) or give helpful tips (e.g., use this type of furnace filter, not this other type). Like any home service company, they can get backed up during "crunch" times. If you're calling them because your A/C broke on the first 90-degree day of the year, you're going to wait a few days. In general, though, they're not going to leave you hanging, especially for routine repair work. Their prices are reasonable, though, and their people are knowledgeable - qualities you want when it's someone working on your home.

We called Fletcher to come look at our air conditioner unit, which is a smaller unit we have in our…read morepre-fabricated house. The unit was blowing air, but it was cold. The tech put 2 lbs. of refrigerant in and a die pack and said we have a small leak and the unit was cooling. The unit was cool for about 10 hours. We were charged $470.00. We called the next day, but they couldn't fit us in until the day after we called. When the tech arrived, he was here for 10 minutes and said it was our coil. It's been 3 days and they still have yet to give us a quote to fix the coil!!

Eashum and son to the rescue again. My A/C unit was blowing hot air, called Eashum first thing this…read moremorning at 8:00 am they came over at ten , fixed the problem in a timely fashion and my A/C is back up, THANKS!

We have been dealing with Dale Eashum since 2012. They are honest, reliable AND affordable. We have…read morehad a new heating and cooling system installed. They have replaced pipes in the house when they have busted. They respond to emergencies as quickly as possible and let you know what the costs are updront. They guarantee their work. They are the least expensive plumbing and heating company in Dover. They do not work on weekends however.

Oh my where do I start I just moved to Dover from Philly and my house had electric stove so made…read morethe call and they sent me the best Plummer in the world and he helped me out tremendously!!!

Tremendous! The cost was a fraction of the other quotes, but the quality of the work exceeded the…read morestandards. Adam Pritchard underpromises and over delivers instead of the other way around. Great company! I recommend them for any plumbing needs.

We have been using Fletchers to service our over 30yr old furnace. They have always done a great…read morejob. So when it came time to replace the furnace because parts were getting hard to find we called Fletchers. Now mind you the furnace quit on us I called they had someone out that day to look at it. Made a recommendation to replace it. They were out the next day with a new furnace. The installers were prompt, and very personable. We have a very hyper dog. Both installers were never bothered by him and actually made friends quick. They made quick work of the install. But there was an issue with how the old furnace was wired. They called in one of there specialist and had the problem figured out in No time. Fixed it all up and had the heat up and running. I can't thank them enough for the hard work and quickness. I highly recommend Fletchers for all your HVAC

Our furnace was acting up Horizon Services came out and gave me the run around about repairing it…read more Not feeling comfortable with Horizons recommendation I called Fletchers, the repair guy came out at 9:00pm. He gave me a completely different assessment of the issue and asked me to shutdown the system so the house didn't catch fire or we didn't die of carbon monoxide poison! He then offered to run out and get some space heaters. We had Fletchers come out the next day and give us a price and do the install of a new system. If it weren't for their experienced and caring employees our house could have caught fire or we would have been ill/died from Carbon Monoxide poisoning! The install crew did a great job and were very clean. I'd recommend them to everyone!

Daylan and his grandfather are awesome. They did a lot of electrical work for me while my house was…read moreunder total renovation. To show their consideration for me as a customer, they let me choose what I wanted, and after they were confident that it was a good product, they installed it. They also worked with me on placement of all new ceiling lights. I saw a comment about the grumpy grandfather. He is not grumpy; he is all about working and focusing on what he is doing. This is a new business for Daylan (Think about it... did you own a business under the age of 30?), and his grandfather, who has worked in electrical work his whole life, is guiding him.

Absolutely, the rudest grandfather and grandson operated business that we have ever encountered…read more They have no idea how to talk to the customer if there's any hint of a problem. No idea of how to communicate. Arrogant, condescending, and just a really bad experience.

After a disastrous experience with Sobieski, Fletcher came to the rescue. They did a blower motor…read morerepair for $282 on my daughter's heating system. The previous quote was for $1600 for a 2 hr job. After that experience I signed up for their service contract.

We've been using Fletchers for 10+ years with great service every time. Tyler was the technician…read morefor today's fall tune-up. He is by far the best we have had. He took his time and explained exactly how the system works and pointed out where potential problems could occur, both in the heating unit and the attached humidifier. We couldn't have asked for a better routine service and will be requesting Tyler when making future appointments. Job well done!!!!!!

They said they'd be here and were here on time. They had to install a new water heater to replace…read morethe 28 year old one that was failing. The two technicians that were here explained what had to be done and were very polite. They took about an hour to do the job and cleaned up. It looked like no one had been here when they were done. Extremely pleased!

They are a family operation . I have used them several times for various plumbing problems, I am…read morealways pleased with the outcome.