I am a Network Engineer for a large Real Estate Development Company. I have leveraged remote…read moreservices through Go2 since 2015 with nothing but great respect for their team! From pc repairs to network installations, they have been professional and very accurate. Technology is a slippery slope, and they handle each obstacle with great ease. Well done!

While all of the staff are more than friendly I would NEVER recommend them to anyone. I am totally…read moreunhappy with the services that they provided to me and I was made to believe that they are truly a number one company that can do just about anything that has to do with computers, cameras, etc. I wish that I would have been able to compliment them on their service but I in no way can do that. I know that there are not many companies that have this type of service in this area, however, I strongly suggest that you look to someone else to service your needs when it comes to computer tech support.

I hired Chapline Electronics to service my computer system on two separate occasions. Phil (owner)…read morevisited my home office and repaired the system without incident. At the conclusion of each visit, he was paid in full. There was no conflict of any kind between us. Since then, my computer system has had the same issue. I have called and left multiple voicemails; e-mailed several times; and I even sent a physical letter to ask for help. I have given more than ample time (several months) for a response. There has been no response of any kind. In any business relationship between a customer and a business owner, trust is a key ingredient. Phil Chapline broke this trust when he suggested that I contact him if future problems developed. When I needed help, he chose to ignore a paying customer who he had no conflict with. As a result, I definitely would not recommend Chapline Electronics...can't trust this business.

I'm a first-time customer of Chapline Computers and couldn't recommend them more highly. I have a…read moreDell desktop computer that just wouldn't turn on one day.I first called a office supply store down the street who told me that it would take 2-3 days to diagnose the problem which seemed reasonable to me. Then I gave Chapline computers a call. He also told me it would probably be 2-3 days. However he was able to give me a probable diagnosis over the phone with a corresponding cost estimate (under $100). I decided to drop the computer off at Chapline. Instead of the 2-3 day wait I was expecting, he asked me if I had a few minutes, proceeded to take the computer apart and replace the power supply and send me home with a repaired computer 15 minutes later - all for less than $100! As I earn my living using this computer every day, I was extremely happy with this good old-fashioned, excellent customer service. Although I'm sure they can't offer that sort of turnaround time (or price) on most repair jobs I will nevertheless be using them for all my computer repair needs in the future.

A customer since Covid that experienced issues over the years with message lags and…read moredelays--recently had the system not work whether it was due to local network issue or the system itself and were told nothing could be done. Requested to cancel services before the next billing date due to the system not working and was charged anyways. The service and platform provided were not worth the cost--so many other options out there that offer the same or better service for much less.

An awesome way to engage with clients to develop loyalty. This tool keeps them coming back! Text…read moremessage marketing is truly a hands-off approach to growing your business.

The Logic Group is a top-notch partner. Responsive, proactive, and they treat their clients the…read moreright. I recommend them to all of my clients and partners.

DO NOT USE THESE GUYS, they claim nationwide support, but after 2pm Pacific time you need…read more"emergency support contract" , also try to get help removing software they installed, they play dumb and tell you to work it out with the software vendors they use. Poor support. I have a client who used them and various systems that that they had under support had major issues, I was told they were that way for months. Took me a week to take stock and clean up the mess, still fixing issues cause by their software and lack of support.

Absolutely terrible to work with as a client. Do not work with these people. Terrible service. I…read morefeel bad for their employees

Our public relations agency, Kimball Hughes Public Relations handles communications and crisis…read moreissues for a range of businesses and non-profits across the U.S. and in Canada. About two years ago we began to realize our do-it-yourself approach to IT no longer worked. After several failures with "break-fix" IT providers, we began searching for someone who could truly partner with us. We had grown too much and gotten too busy in the past few years to go it alone on on our information and tech support needs. We needed someone who could step in, understand our needs and take the burden of IT management off our hands without giving up control of our own tech. After a careful search, and reading some wonderful reviews about Ferrara IT, we met with Frank Ferrara. What impressed our team the most - after speaking with a number of IT service companies - was that Frank listened. He didn't immediately tell us what we needed. He asked questions. He listened to our concerns, our IT war stories and our frustrations with tech support we had received over the years. In truth, Frank offered us a bit of free IT therapy that day. He also did his homework long before he made any recommendations. When he came back to us with a proposal, it was evident he heard our concerns, factored them into his thinking and offered the first really customized IT services proposal I've ever seen. It was a solution that addressed our needs rather than simply serving as a one-size-fits-all solution. And more importantly, it laid out a plan to help us navigate our tech future as well. We've been working with Ferrara IT for a few months now. Frank has installed our new hardware, helped improve our data security, ensured all our staff members are aware of and comfortable with the IT infrastructure and improvements he has made, and responded to all manor of technology and software situations we've thrown at him. He even helped us convert our office to a whole new VOIP phone system that has been an impressive success. Frank and his support team are always available, always helpful and friendly, and quick to respond. Hiring Ferrara IT is likely the best management decision I've made in 2018. The pressure is off of our staff to solve every tech issue, and we have a well-informed, diligent support team we now turn to with Frank and his team. It's made a tremendous difference in how we operate as a company. For 20 years, I've worked in office environments and interacted with dozens of IT professionals. Many of these folks were outstanding at their jobs. Frank Ferrara, however, stands apart. His calm demeanor, humility and willingness to explore an issue before offering a solution is an ideal match for those of us accustomed to the stereotypical IT personality. He approaches his clients with respect and as a partner invested in their success. We look forward to working with Ferrara IT for many years

Brought my computer here because the big box store I have a contract with for repair said come back…read moretomorrow to MAKE AN APPOINTMENT. Thank goodness for uneek who took my computer immediately on a Friday and said they would work on it at the beginning of next week. By Tuesday, I was up and running again. Professional and reasonably priced.

I dropped my laptop and the screen broke. It didn't look broken, but it didn't turn on anymore. I…read morewas afraid it was completely trashed. I asked Facebook for recommendations, and everything said to bring it to u-neek. The staff up front were friendly and knowledgeable, and they surprisingly fixed my laptop screen. They had to order a part, but it was replaced within days and it was actually very affordable. I was expecting a fix like that to be much more. Great experience.

I have never experienced such unbelievable service (and I am a Customer Service Manager in my own…read morework). I called about a printer and Adrian went on a hunt to find the source of my problem. He called me back the next morning and gave me sound advice on what to do and also gave me a good option. Even though he didn't offer the type of service I was looking for he still spent a lot of time researching my problem for me which was a great help since it was technical! Don't be afraid to try him out - Adrian is wonderful.

I have been told to always" give credit where credit is due". Generation Tech is such an amazing…read morecompany. Due to the pandemic and having to work remotely. Well as my luck seem to have ran out. My laptop was doing its own thing. I was not in the position to have another one sent out to me at this time, trying to meet my deadline. I got in my car, looking to purchase a new computer. I walked into Generation Tech and the service that was offered to me is "one in a million" and I did not need a new computer. My laptop was repaired. The following morning, I was able to pick it up. Awesome Job.