Lenny and his team came out to my sons home in Norfolk. They replaced a ton of electrical outlets,…read moreinstalled several ceiling fans, put in recessed lighting, replaced light fixtures and put in a new electric panel for the garage. They were on time, professional and reasonably priced. We were in town to help our son for only a couple days. We missed a few things and had to call Lenni back on short notice. What I loved most is that when we called, he came out immediately. They got the the job done and did it well! Thank you Lenni and the team! Reliable, knowledgable, accommodating, and a very nice team. Highly recommend.

This is my favorite electrician! No matter the circumstances, or time he's always been there with…read moreexcellent service. Not a lot of electricians come out quickly for small work but he does. He treats every matter the same and with the same level of urgency. We've had several outlet problems and he has been there every single time. The last issue was something he came in immediately and fixed an issue caused by a plumber. He understood our dilemma and made it a priority to come help us. His prices are not bad at all. Only me one of a few guys you can get quality service at an affordable price! He's the best in the Hampton Roads! Definitely recommend using his services!

Had an emergency during one of the hottest days in July, on a Sunday. They sent a technician out…read morethat same day. Diagnosed the HVAC problem and got it fixed the next day after the parts arrived. Great prices and great service. Plan to use them in the future to install a brand new HVAC!

Absolutely horrible experience! Shows up the first day, does not complete the job...missing parts…read more I take time off from work two days in a row, doesn't show up or call...I have to call for status. Installed the wrong part which could've killed me. In short, installed an outlet that created a condition that could have electrocuted me. Comes back to install the correct outlet, doesn't have all the parts. Comes back again, missing parts. I have to call him most of the time. Absolute train wreck. Don't do business with this company!!!!! If I could give a zero star...I would. BTW...my review is being nice.

My experience with Caddell Electric wasn't as smooth as I hoped! The technician arrived, but the…read moreissue took longer to diagnose than expected, and I didn't feel the explanations were very clear! The work did get done, but the final cost was higher than what I was initially told. Not the worst service, but definitely not the level of reliability I was looking for!!

I was able to get an attic fan motor to replace an old one that was over 20 years old. First of…read moreall it's a miracle that they had a replacement. Second, the guys at the counter went way, way out of their way to provide advice and answer stupid questions I had about how to hook the new motor up. I think Caddell Electric is a real asset to the Tidewater area. Phil W.

Kraig came out quickly and was able to take a look at our pool pump and circuit breakers. The pool…read morecompany had said we had breakers that had gone bad, which was why the pool pump wasn't functioning. Turns out, the pool company neglected to reattach the ground wire during the pool opening and there was actually nothing wrong with the breakers. Kraig reattached the ground, and everything ran fine. He was great to work with and would absolutely call again, if needed. Very reasonable pricing and quick to respond to inquiries.

Kraig was on time, courteous and did an excellent job installing my new ceiling fan. I would…read moredefinitely call him again for future electrical needs.

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

These people are outstanding from the office staff right down to their electricians. Jeremy was my…read moretech. He went above and beyond his responsibility to take care of me. They are honest and caring folk who care deeply about their customers. I can't say enough about them. If you want an electrician you can trust and who has your best interest and safety at heart call them first. Don't waste time shopping around. Thanks guys! You'rethe best!

Great service from everyone at this company. Work order was placed around 4pm on February 4th…read more Technician was at my house at 8am February 5th fixing my electrical issue. Technician was professional, knowledge, efficient, and friendly. Definitely recommended!

Very honest, very hardworking. They put in a outside-vented cooktop vent hood for me, asking how…read morehigh I wanted it, etc. Other electricians in the area would not touch this job (not experienced enough??) Quickly and neatly patched up the holes in the wall. Looking forward to calling them back to replace our panel.

Best service EVER! I can't say enough about this company. Most friendly, honest, efficient person…read morethat isn't out to take you for everything you have. I almost want to find things wrong with my home, just so I can have them come back! Look no further, this is the company to go with!!

I'm so impressed! These folks really went above and beyond to work with me on scheduling and…read moreprovided amazing service. The technician fully explained everything to me and even called to check in to make sure everything was going well. 10/10