1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

The boiler system in my elderly mother's house failed earlier this year in Suffolk, VA. I called…read moreMike Wells Services to assist and he did a great job fixing our boiler system. It was an old system so they had to order replacement parts and install them. They kept me informed about the repairs and came to the house as scheduled. Very pleased with the service from Mr Wells and his company. I will definitely use them again if the need arises.

1. I am a REAL customer. 2. Mike himself came out to my…read morehouse for the original diagnosis. I needed a new unit as it is 22 years old. 3. He, with integrity, worked with me on finding the most affordable and effective solution for my house. 4. In order to hold us over during the new install, he provided mini-portable units that we placed downstairs. Mike, himself, personally brought them to our door on a weekday after 9PM. 5. The technicians are all very knowledgable. In the past, I have had young technicians come over my house that didn't really know much. That is definitely not true for these guys. 6. They moved my thermostat upstairs to a place that is more suited for the structure of the house (under return in hallway as opposed to two (2) thermostats: 1 in master bedroom, in which there is no air handler, and the FROG). 7. They spent a good amount of time adapting my new air handler with existing duct work. I will definitely make Mike my "go-to AC guy" from now on.

Every single time I refer this company to any one of my clients I get feedback like "I love Reggie,…read morehe went above and beyond for a fair price!" Or "They were so honest and even showed up the same day I called them!" I even get "He was so helpful I can't wait for him to come back out to finish the work my last electrician refused to do!" and "I've already referred him to my parents!" If I could give this company 10 stars I would! He has been a blessing to everyone I've put him in contact with! Thank you Reggie!

Reggie did a lot of work for us. He replaced kitchen lights and installed outlets for the remodel…read more He did great work. He was there when he said that he would. Very friendly and knowledgeable. If I ever need another electrician he is the one that I will call.

Doug of DEL Electric LLC is by far the best I've ran across in this area. I can't say that I've…read morehired electricians on a regular basis, but DEL was responsive, on time, well priced, personable, and performed great work. I initially used the project tool here in Yelp, and my project was sent out to 3 electricians, non of who were DEL. Of the 3 other companies, 1 never responded, one was booked up for 2 months, and didn't even try to get my business, and the other was a 2 week wait for a quote. I hit Doug up, left a message, he called back that night, came out for a quote 2 days later, and boom, I knew he was the guy I wanted to do business with. Even though he was booked up he got me into his schedule and the job was completed before I was supposed to get the quote from another company. I had him run in a new 20 Amp circuit in my garage workshop. I doubt that company would've beat the price, as it was a really good one, and the work was quality. Besides the other companies reviews were not as good either. I have no issues, and only have good things to say. If I ever need work don't in the future, Doug from DEL Electric LLC will be the dude!

We're new to the area and just purchased our home a few weeks ago. I reached out to a few…read moreelectricians after looking at yelp and got no, or very delayed, responses. Doug answered my text message almost immediately and was at my house that day to assist. It wasn't an easy fix and he was here a few hours to help. He resolved the issue and the price was very reasonable. Doug was friendly, considerate and got the job done! Highly recommend!

These people are outstanding from the office staff right down to their electricians. Jeremy was my…read moretech. He went above and beyond his responsibility to take care of me. They are honest and caring folk who care deeply about their customers. I can't say enough about them. If you want an electrician you can trust and who has your best interest and safety at heart call them first. Don't waste time shopping around. Thanks guys! You'rethe best!

Great service from everyone at this company. Work order was placed around 4pm on February 4th…read more Technician was at my house at 8am February 5th fixing my electrical issue. Technician was professional, knowledge, efficient, and friendly. Definitely recommended!

Kraig came out quickly and was able to take a look at our pool pump and circuit breakers. The pool…read morecompany had said we had breakers that had gone bad, which was why the pool pump wasn't functioning. Turns out, the pool company neglected to reattach the ground wire during the pool opening and there was actually nothing wrong with the breakers. Kraig reattached the ground, and everything ran fine. He was great to work with and would absolutely call again, if needed. Very reasonable pricing and quick to respond to inquiries.

Kraig was on time, courteous and did an excellent job installing my new ceiling fan. I would…read moredefinitely call him again for future electrical needs.

I had RAH electric to my house yesterday to replace an outlet in the den. He was prompt,…read moreefficient, and reasonable. Call him. You won't be disappointed.

RAH Electric has been great to work with - dependable, knowledgeable and professional at a…read morereasonable price.

Chase installed a new electrical box in our garage and updated wiring for an outlet. His…read moreprofessional, honest, and knowledgable about the entirety of the work that was completed. He took the time to clearly explain everything and made sure we understood our options. He worked efficiently, provided honest recommendations, and delivered prompt service without cutting any corners.

I was quoted $1,200 for a very simple garbage disposal replacement, which felt extremely excessive…read more I had already purchased an Easy-Fit disposal from Home Depot specifically to make installation straightforward. However, when the plumber arrived, he insisted on reconfiguring the setup to the left sink instead of replacing it on the right sink where the original unit was located, which would have added unnecessary work and cost. After I pushed back, the price was reduced to $900, but that still seems far too high for such a basic job. The only reason I hired this company was because I manage my property remotely and couldn't be there in person. Overall, the pricing felt unreasonable for the scope of work.