Not a particular fan. From flipflopping back and forth between cash-only or not, to brands and…read moreflavors being chronically out of stock, to signing up for the rewards program one visit to having staff have no idea what you're talking about the next, to employees standing behind the counter gabbing with one another (or watching the TV) while customers stand around and fume, to the most recent bit. After the employee (who was gabbing with another one, as usual) finally deigned to notice me, he wanted to know what I wanted. "This," said I, placing the wrapper of the last brand that did any good for us on the counter. "TAKE THAT AWAY!" he screamed, rather as if I'd slapped a cobra on the glass. "WE CAN'T HAVE CUSTOMERS PUT THINGS ON THE GLASS!!" More than a little ticked off, I did so, and held it in the air to show. Of course, THAT wasn't in stock, and I left. Never again. There are, by my count, three other dispensaries within five minutes walk. They can have our business.

a great place to shop friendly and knowledgeable staff, good selection of products although i tend…read moreto buy infused pre rolls for the convenience. one of the most affordable recreational dispensaries in the area. be sure to stop in don't just take my word for it, see and judge for yourself.

Great selection, vibe and very knowledgeable staff. We were just driving by and stopped in - found…read moresome great options to help with sleep.

Do not reach out for customer service. It doesn't exist. They have the NASTIEST customer service…read morerepresentative I have ever encountered. Oh and if you post a negative review you will get BANNED!!!!!!!!! YES THEY BAN YOU IF YOU COMPLAIN

Love this shop Got my medical card in 2020 & have been a loyal customer to this place since it…read moreopened up .This is my #1 "go to " !!!!! (And we know there's a lot of pot shops out there) They have the friendliest employees who are very helpful & knowledgeable & they also have great pot deals!! Love when they do the " 10 pre rolls for $40 Gotta go here if you never have !

Great staff. Medical sales are decent. Selection is growing. Bring in some HIGH THC Edibles (1000…read moremg -2000 mg) and you'll be the best place to shop in the area.

I called to check on product and their customer service team was FANTASTIC! Friendly patient and…read morekind. Great spot

There's millions of other much less expensive dispos in Massachusetts than this. Product crumbles…read moreinto dust and vapes are no good. Service is meh.

If your visiting the area have to stop here!!! Amazing variety would definitely come back…read more Excellent customer service!! Thanks again

I actually ended up at this Black-woman-owned dispensary on a whim since a friend and I were…read morenearby. I loved how local it was inside with the Springfield skyline painted around the walls. The parking lot is hella confusing, that's just about the only negative. From security to counter service, everyone was friendly and helpful. They had a couple of sales so we went with their 2 3.5/$35! They offer flower, edibles, etc. a little bit of everything for anyone looking. Not sure what the Deli counter was giving but I'd be intrigued to find out.

What a cool dispensary experience!! Insa is the fourth dispensary I've visited this year and it is…read moreby far the benchmark by which others will be judged. First off, you can pre-order and pick it up without an account or log-in. If you decide to shop in-store, you will find: numerous customer service reps walking the floor, equipped with a tablet on which they can give you tons of info and also place an order for you that will be ready for pick-up in minutes. Or, you can do self service by accessing one of several large tablets with the full menu (same interface as their website) and order what you like, get in line, pick it up and pay. The site and the tablets will tell you if you've hit the state limit. To give you a sense of what you can get until you hit the limit, in my case it was about $150 worth of 100 gummies. By contrast my partner bought 10 pre-rolls and 40 sleepy edibles for $165 and still had some to spare. It's a very nice space and I couldn't be a happier customer.

I need a gummy to recover from this shopping experience…read more I found the one person in the store who couldn't answer a single question. I was so excited to come here, as these are my favorite gummies. Even though I live in NYC where there are plenty of dispensaries, I always ask my cousin to make an Insa run for me and meet me at the family function when I need to stock up. The shopping experience could not have been a bigger disappointment and I left incredibly stressed. I was asking about other flavors of gummies I haven't tried yet. I asked what the difference was in composition. The store clerk told me they were all different flavors. I said I understand that and asked about composition again. Then said they're all the same because they're 5mg. I couldn't believe I had to hold his hand through this entire interaction and get more specific. So I asked about to THC/CBD ratio and TAC. Then I asked another question that he couldn't answer and quickly realized I should stop and get in line and GTFO of there. Then when he was ringing me up, he told me there was a buy one get one free sale, which is not how the products were rung up. After about 5 excruciating minutes of back and forth, the kind gentleman next to him at the register finally leaned in and told me the BOGO deal is only good for one product. I asked why the clerk didn't tell me that in the first place and he said he didn't know, then the clerk next to him showed him a laminated sign attached to the register that clearly stated the BOGO deal terms and restrictions. This guy couldn't answer product questions and couldn't explain the price of things, so basically he's just a warm body collecting a paycheck. I'll probably be back because I love the gummies, but I'll avoid him next time.

Nice people, knowledgeable recommendations good selection of edibles. Need 85 charactersread more

Had a great experience here. I don't smoke but my friend does…read more Located off of highway 91 on our way to Vermont. Massachusetts does not allow bud on display so you do not get to see what you are buying until after you purchase it. Super affordable! Much cheaper than NJ literally only 30 percent of the cost you pay at NJ dispensaries. They give you a menu, You pick what you want and they ring you up. There is a taco truck outside and it was some managing tacos! Highly suggest making this a stop if you are in the area!

Great selection of some of the best cannabis in the area! Big selection of choices and great value…read more If you're an OG then you should definitely check them out! GREAT PRICES

They opened a bag showed me bud and I touched it and he made me buy it won't shop here ever again…read moreshould have told me before very rude.