I need a gummy to recover from this shopping experience. I found the one person in the store who couldn't answer a single question. I was so excited to come here, as these are my favorite gummies. Even though I live in NYC where there are plenty of dispensaries, I always ask my cousin to make an Insa run for me and meet me at the family function when I need to stock up. The shopping experience could not have been a bigger disappointment and I left incredibly stressed. I was asking about other flavors of gummies I haven't tried yet. I asked what the difference was in composition. The store clerk told me they were all different flavors. I said I understand that and asked about composition again. Then said they're all the same because they're 5mg. I couldn't believe I had to hold his hand through this entire interaction and get more specific. So I asked about to THC/CBD ratio and TAC. Then I asked another question that he couldn't answer and quickly realized I should stop and get in line and GTFO of there. Then when he was ringing me up, he told me there was a buy one get one free sale, which is not how the products were rung up. After about 5 excruciating minutes of back and forth, the kind gentleman next to him at the register finally leaned in and told me the BOGO deal is only good for one product. I asked why the clerk didn't tell me that in the first place and he said he didn't know, then the clerk next to him showed him a laminated sign attached to the register that clearly stated the BOGO deal terms and restrictions. This guy couldn't answer product questions and couldn't explain the price of things, so basically he's just a warm body collecting a paycheck. I'll probably be back because I love the gummies, but I'll avoid him next time. read more

Insa Cannabis Dispensary - Springfield - Cannabis Dispensaries Near Me - Springfield, Massachusetts

I had to start going here for the Medical side since the old branch closed down. I am having significant issues with how far away the handicap spots are from the entrance. The closest spots to the entrance are not handicap spots and the walk is preventatively long. I may speak to someone about it next visit, but if they can't do anything about it, I'm going to have to find a new dispensary. In addition, the medical pick up counter is at the furthest possible corner from either the entrance or exit, meaning the disabled/ in pain customers have the furthest to walk. read more

This Insa is our fav we drive up from CT - even though there are Insa's in CT none compare to the selection here in Springfield. The Betty's Eddies are delightful. The service is friendly & efficient, sometimes they even have samples. read more

Just closed Early. They closed the door in our face before their advertised time. We preordered, it was frustrating.

Very offended about your pricing. Not too shy about price gouging. I had been in Amherst Mass and bought the exact same gummies in Hadley for $18. On my way home 30 minutes later decided to buy more of the wyld gummies at your store in Springfield and for the same gummies you charged me $28 dollars each container. The exact same product for60% more . You must think you're customers are so stoned they wouldn't notice. The experience was not worth the premium. Won't be in your store again. read more

The prices are a bit high, but I have to say the people have always been very friendly and helpful. But I don't go there unless I have no other choice because they are not handicap friendly. The handicap parking is on the other side of the building from the front door. And even if you get a non-handicap spot right outside the door, you can get right in but then the exit is on the other side of the building. And the cash registers are on the exit side. So if I park in the handicap I have to walk the length of the building to get to the entrance, and then walk the length of the building again inside to get to the checkout. I don't look handicapped, I have a heart issue. But I can't walk that far. They really need handicap access on the same side as the exit. Or move the entrance to the same side as the exit. It's a very I'm sure I'm not the only one with that issue. read more

Quality's pretty bad and the prices are horrendous, you could travel 10 min away to fine fettle and save half of your money you would of spent at insa. Worst dispo in mass by far. It's for tourists. read more

I use to love this dispensary for the quality of products, but I will never shop here again! After putting in a pre order and waiting in a 25 minute line. The new lady who was working couldn't find my order. After showing her my text saying it was ready and a screenshot confirming I ordered from Springfield and not Northhampton. She was absolutely dumb founded. When she got someone else to look at my order he couldn't find it either. I had my order confirmation and he straight up told me he couldn't look it up with the number I had. Complete bullshit! He was a complete asshole. NEVER AGAIN ! Go to 6 brick. Don't go here ! read more

How beautiful!! I have driven by Insa and always wanted to stop in but didn't have time until my last trip. First of all, it is SO CONVENIENT. If only they had a drive-through window! It's literally right off the highway and super easy to get back on. The building itself feels luxurious compared to some other dispensaries I've visited. The huge glass walls, all of the greenery - it felt like a hotel lobby! I had placed an order online for pickup and it was very easy to figure out where to go and how to get my order. The staff was friendly and helpful, answering questions I had about a new product. read more

Knowledgeable staff, uber organized and easy to get to location all make this the ideal shopping experience. read more

Insa Cannabis Dispensary - Springfield - Cannabis Dispensaries Near Me - Springfield, Massachusetts

Please, please, please.. don't buy from here, the quality is not equivalent for the price. Every employee is so stand off-ish, often leaning, or hiding behind the counter. Save your time and your money. Please visit your locally owned dispensaries instead of this franchise bs, who are obviously only interested in ripping you off, rather than getting you the best bang for your buck. read more

Excellent place. For a place that is super crowded it is remarkably efficient and fast paced. Even though the parking lot is humming, I still felt like I had individual service. The staff is extremely knowledgeable, and the prices are fair considering what it is you're buying. I'll be back the next time I'm in the area. read more

What a cool dispensary experience!! Insa is the fourth dispensary I've visited this year and it is by far the benchmark by which others will be judged. First off, you can pre-order and pick it up without an account or log-in. If you decide to shop in-store, you will find: numerous customer service reps walking the floor, equipped with a tablet on which they can give you tons of info and also place an order for you that will be ready for pick-up in minutes. Or, you can do self service by accessing one of several large tablets with the full menu (same interface as their website) and order what you like, get in line, pick it up and pay. The site and the tablets will tell you if you've hit the state limit. To give you a sense of what you can get until you hit the limit, in my case it was about $150 worth of 100 gummies. By contrast my partner bought 10 pre-rolls and 40 sleepy edibles for $165 and still had some to spare. It's a very nice space and I couldn't be a happier customer. read more

Very nice and very high end! Everyone there was so welcoming, knowledgeable, and helpful. Prices for edibles are in the $30 range and they have Insa branded gum drops and other brands of edible chocolate. Couldn't speak to prices and quality at all since I don't partake but it was fun to look! We bought a chocolate bar for a friend's birthday. Overall the store is beautiful and highly recommend stopping if just for the experience read more

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We were really impressed with this dispensary for several reasons. Firstly, their employees were knowledgeable about the product and very friendly and easy to talk to (I'm going to end with a preposition to celebrate rebellion! :)). Secondly, the setup is very user friendly; there is plenty of parking, it's a sleek but simple set-up with a really nice variety of strains. And the fact that it's owned by local folks.... pretty fab! It's now our go-to, no doubt :) (Hello Manny, this is the audible book that I was on about- it's AWESOME!.....big love to y'all, shannon) Cannabis Pharmacy By cover art Cannabis Pharmacy: The Practical Guide to Medical Marijuana - Revised and Updated By: Michael Backes , Andrew Weil MD Narrated by: Ron Butler interactive rating stars Write a review In Cannabis Pharmacy, expert Michael Backes offers evidence-based information on using cannabis to treat an array of ailments and conditions.... read more

I hate this place! 1. Overpriced 2. They sell vapes with the INSA brand name where the batteries die before all the product is consumed. 3. They lied trying to make me go away by saying they purposely over fill the pens, BS 4. When you don't accept their Bull, this guy Anthony comes out and tries to intimidate you. There are so many better places. Stay away read more

The worst dispensary in Western Mass. They are rude and even try to physically intimidate senior citizens who call them out. I purchased three vapes with INSA's name on them. They did not have a port for recharging and the batteries died before the product was used up. INSA busted my chops about returning them to the point of being intimidated by a bully employee. They lied by stating the pens are intentionally overfilled to cover this issue. Pure bullshit. There are many dispensaries that treat you better like Fine Fettle or Balagans. Avoid if you can. read more

Insa has become our go-to dispensary. They have a great selection of house brand edibles, flower and vape supplies, as well as carrying other brands. The Insa house brand vape cartridges ( called "darts") are my new fave. This product is the main reason we became loyal Insa customers. I really like the design of the battery unit as the Darts just pop on and off quickly and easily. And I have yet to have issues with the battery or the darts, unlike with regular Vape cartridges and batteries that can sometimes fail. I apologize to Insa and their great employees, as I am very delayed in making this review. My first purchase was April 15 on a Friday when they were doing 420 specials and fortunately for me most customers had pre-ordered and they had a nice orderly line for the pre-order pick ups but there was hardly any walk-in customers at the time so I was able to go in and get a lot of great help from Kevin and leave quickly with my purchases. Kevin helped introduce me to the Insa darts. My next purchase was on Memorial day when I was able to purchase more darts and flower with help from Rose. read more

I shouldn't be this upset after leaving this kind of place. I should literally be nothing but happy thoughts right now. Placed an order online, order was lost somehow, had to wait almost half an hour for them to find two items, and ended up paying more than what my online order Had for a total. You guys seem to have pretty good reviews, but you definitely didn't earn mine today. sorry guys. read more

This is how it should be done. Clean, trendy interior with nice displays and plentiful, helpful staff to answer questions and take orders. Drove 100+ miles from CT to shop here and would do it again! read more

Insa Cannabis Dispensary - Springfield - Busy crowd on a weekday at 1 pm - Cannabis Dispensaries Near Me - Springfield, Massachusetts

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Very knowledgeable and helpful staff, took all the time we needed as new customers. Excellent recommendations for all 3 folks. The decor is really rather elegant compared to the dispensaries down in Maryland. I'm very happy and highly recommend. read more

Jordan and Montana helped me and my mom out today and did an amazing job! I only go to this location because of how good the service is!

The most overpriced dispensary in the Pioneer Valley. I especially like the generous 4th of July sale that takes $3 off of a $45 eighth. INSA makes a lot of money because of the inner-city location, not because they sell high quality products. I've never been a regular customer because of their prices but stopped going all together after I purchased a $45 eighth that was dry and tasted like mold. There are far better options in Holyoke and Northampton. read more

So I decided to take the trip and check out Insa today! Great spot, beautiful inside and out..I was in a bit of a rush so I didn't get to take it all in. However, I walked up to the counter and was greeted by Montana he was wonderful, he kindly informed me about the process that I accidentally skipped---order on the floor and then walk up. Anyways. He of course helped me anyways and was really friendly and upbeat...but not in a bullshit way. Which I appreciate. Awesome deal on the dart carts! 2 for 85 is awesome. And the battery for a penny was a sick deal. I will definitely come back. Smoked the GSC and Wow! read more

Insa Cannabis Dispensary - Springfield - Battery and cartridge. Great design! I'm impressed. - Cannabis Dispensaries Near Me - Springfield, Massachusetts

Great rewards program. Knowledgeable and friendly employees. This is my go-to dispensary.

Lovely facility and a very courteous staff. Picked up a couple of 1g vape cartridges and they were more reasonably priced than the previous dispensary I went to and comparable in quality. Christina M. checked us out swiftly and made us feel very comfortable as it was our first time at your shop. Overall a great experience on a super snowy day! Thanks! read more

They suck pick another place only caterer to medical patients everyone else must wait untill all medical customers are takin care of. Well never return plenty of better facilities will never spend a penny there. read more

I have been coming here for years but lately all the flower I purchase has a moldy taste to it. First couple of times it happened I figured maybe I got a bad batch but it happened more frequent. Prices at this dispensary are not the cheapest so I expect quality each time not moldy weed. read more

Check out some of the other places nearby instead. Just my recommendation. Not worth the price point and other places will give you a more personal and informal experience! read more

Insa Cannabis Dispensary - Springfield - Out of the boxes damaged?? Expired?? Bad batch? Poorly made? - Cannabis Dispensaries Near Me - Springfield, Massachusetts

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Amazing experience at INSA they had a nice variety of strains at various prices and it seems as everything is cultivated and/or packaged in house. Big open floor plan with room to browse or if you know what you'd like ahead of time they have an option to place your order and pick up at a faster window. All in all I enjoyed my experience especially with my budtender Katie who provided extensive knowledge as well as a kind a friendly welcome. I will be coming back to INSA in the near future. read more

Good selection of products for the common cannabis consumer. Clean, inside and out. Very efficient of getting people in and out of the establishment. Good weed store. Bad customer service. read more

First time there, it's ehh. Pre ordered flower, went in to get it, it was busy but whatever. The inside is actually really cool, the parking lot is a train wreck. People speeding through and parking like idiots but oh well, not really Insa's fault. What sucked was the rude girl at the pre order counter that I apparently inconvenienced by being there. She waves us over but doesn't say a word just kinda stares at me like "what do you want", so I hand her my id, she looks at it and walks away without saying a word. Then she checks me out, tells me it's "$50" I hand her 3 twenties. She hands me my bag and starts waving the next customer. I'm like "do you owe me change?" She rolls her eyes and goes "Tax." Do I think she screwed me for $10? No. Do I think she should be providing customer service? Also, no. The flower is also a solid 3. read more

I stopped in to find something that might help a friend with severe arthritis. The staff were professional, friendly and didn't treat me as ignorant (which I am when it comes to most of this stuff). I can't speak for the products but I'm sure they are great based on the professionalism of their front of house staff. The young lady, Diana, was incredibly kind and professional! I expected something very different, this more professional than driving into a car dealership! read more

I like the variable price changes. It's nice to have different price tiers. I feel like the flower has generally improved over time since Insa opened and it's one of my preferred Insa products if I'm in the area. Nothing bad to say about front of the line staff they're always nice and helpful. read more

Good prices. Friendly and helpful staff. Service is good and never a long wait. Lots of parking and located in a very convenient location from Springfield, And CT read more

This is a great dispensary with a wide selection-very efficient process and I highly recommend ordering ahead of time- my budtender Sydney was awesome - thanks Bestie! read more

A terrific location, a friendly and bright staff, and as reasonable prices as prices get. They are friendly, reachable by phone (!), and worth a visit--brilliant, clean location, well done all around. read more

Products and variety usually good, a few specific items they don't carry which other dispensaries do. Also prices could be better on flower and bulk purchase. Edibles as well, more deals read more

Overpriced, like 50%-400%higher prices here than some of the competitors. For example, 1 ounce of 28%THC $480,competitor down the road $160. Do research save money. And it's crazy. I left the same review an insert and it was taken down. Like 15 minutes later people save money don't go to this place way over priced just look at Hoyo cannabis and you tell me. read more

My first experience at a dispensary and it could not have been more wonderful! I was helped by William who was friendly and knowledgeable and spent time explaining the options. Then I was checked out by Montana, who was also helpful and very upbeat. I highly recommend Insa. Thanks so much! read more