I called to check on product and their customer service team was FANTASTIC! Friendly patient and kind. Great spot

There's millions of other much less expensive dispos in Massachusetts than this. Product crumbles into dust and vapes are no good. Service is meh. read more

This place, despite selling weed, is on crack. They have 145 dollar halves. They think their weed is made of angel wings or something. Prices are always lunatic greedy, and atmosphere is bleak and unwelcoming. Whoever runs this place has the worst dispensary business model in all of western mass and is completely disconnected from client base. Go to another shop and get 4x as much at same or better quality for the same price. read more

The cashier was condescending and annoyingly "cool." Also, the music was too loud to hear her. Not a very welcoming place.

way overpriced shop around I've seen basically a wide verity of insa cannibus selling for 1/4 of wht they charge at store ridiculously a fraction of the price at their store read more

Good product but too expensive. Insa needs to compete with other stores by lowering their prices, especially with vapes. Also never restocks their dart pods. Pre rolled blunt was impossible to hit - weed in the tip and rolled too tight. read more

I've been to a couple of dispensaries in the area. I'll tell you that it creeps me out to walk into a place and be asked for my ID and only then can I enter the main area, like a gatekeeper or a bouncer at a club. I've never been one to go to those kinds of places, so I'm not used to it. I realize that this is part of the protocol for shopping at a dispensary, but it's just weird to me. So it's nice that INSA Easthampton has this phase of entry as part of the main shopping space; it puts me a little more at ease than those aforementioned places. Otherwise, I like the space, the selection, and the location overall. read more

My thoughts on and review for the Insa dispensary are best summed up in the following excerpt from an email that I had written to a friend recently recovering from a major health operation: "I am happy and thankful to hear about the progress made so far. Now I would please ask to speak frankly about the weed, because I think it may be a key ally in this situation. I would recommend the recreational dispensary in Massachusetts that I have most enjoyed, Insa in Easthampton, Mass. I heard you are now able to eat soft foods only, and that for dinner recently you had mashed potatoes, one of my favorite foods. Another of my favorites are the delicious (and soft / go down too easily!) chili dogs at Nick's Nest, a Jane and Michael Stern 'Road Food' classic, an easy stop on the drive up to the dispensary in Northhampton. While you are recovering from this major operation, I would recommend you focus only on the edibles. Insa's selection includes: plain chocolate bars, fancy chocolate bars, fruit chews (my recommendation for you) and ingestible capsules. I heard you are a little worried that the weed now is so much stronger than what you had been used to. This concern is right on and valid. You will have to please be careful and err on the side of over-caution. If you do buy edibles, I would recommend eating no more than a quarter dose, and then waiting a full 2 hours, before eating any more. So if it's an Insa chocolate bar, a single dose is a triangle of the bar, and I recommend you break that down into quarters. If you get the Insa fruit chews (and chili dogs!) each fruit chew is individually wrapped and represents one dose. You would want to use a sharp knife in the kitchen, and slice the fruit chew into 4 pieces. When you eat one of the 1/4ths, please wait a full 2 hours, and see how it feels, before you eat another. That will give you control over the dosing. With the ongoing (and inevitably painful) recovery sapping your resilience, I believe you will find the edible helps bring back your equilibrium. Instead of feeling super high, it will merely lift you back up from the low-lows, and help to aid your appetite." Thank you Insa for operating your awesome dispensary in a formerly-abandoned industrial space, surrounded by the serene nature of Western Massachusetts. Thank you for the top notch recommendations from, and warm hospitality of, your team. Thank you Insa for doing what you do, cultivating this amazing plant, and making it available in a fantastic selection of flower, edible and other forms, for the betterment of we, the people, who benefit from its power to heal. read more

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This place is fantastic. Everyone is friendly and knowledgeable. They go through extensive training. They have all the products on display. You wait at the main door for the right number of people to clear the lobby. In the lobby you show your ID and are cleared to enter the showroom. Once in the show room you stand in a queue until you are called to the counter. You have a specific bud tender assisting you until you have made your selections and then they bring you to the registers. The space is clean, and well designed. The waits here are less than the other option in Northampton. They have been really good about crowd management, and I've only heard good things from people about their experiences. It definitely feels odd that this is all legal now! You can check the menus online, they are up to the nearest quarter hour, and you can put in a preorder to pick up on your visit. The prices and taxes are high, but it's nice to have a fully legal option in my town. Right now all I can speak to is the quality of some of the in-house edibles (orange) and the dart fire oil. Both are excellent and very relaxing. The edibles are about 5mg each for the recreational bottle. (50mg/+/-10 pieces) The dart is 200mg and I feel like this will last me awhile. Right now there are limits imposed by insa for quantities for recreational: part of opening our doors to recreational customers, we have placed temporary limits on the amount of product patrons will be allowed to purchase. Those limits are as follows: One of Each Type of Concentrate (Patrons can choose to buy one Wax, one Shatter AND one Live Sugar) One Edible One Vape Pen, Cartridge or Dart Pod One 1/4th Ounce of Flower Two Regular Pre Rolls Two Slim Pre Rolls One Five Pack of Pre Rolls (when available) We apologize in advance for any inconvenience. We appreciate your understanding. This will likely change, so check the website before visiting. read more

This is a great dispensary for all of your needs. They have a great selection and the staff is very helpful. We arrived to find a line which made me worry, but we only had to wait about 10 minutes. Once we got inside we waited on another line, but also not too long. The girl that helped us was great and had a bunch of suggestions for me. Why they didn't get 5-stars: Pricing. This is the only dispensary that I've ever been too, so I don't know what the prices are like elsewhere. The taxes are pretty high, which they can't help, but it would be nice if the products we're priced a little lower to help offset the taxes. read more

I love INSA and their products. And their people are the nicest in the industry. :) I am hoping they might contact me and toss 112 INSA tee shirts (or anything else with their logo on it!) into the Swag Bags at the 1st annual Grumpy Cup in Greenfield on July 8-10. #TheGrumpyCup #EastCoastBBQCompetition #EastCoastCannabisCompetition read more

I live in Southern California. Our dispensary game is pretty on point but I didn't realize how trash it was until coming here. I've NEVER been to a shop so aesthetically pleasing before. For where it's located, you would not expect something like this to be so well put together and accessible to the public. It was a breeze being a first time patient, even though they were really diligent about policies/procedures/following laws. Once inside, it was one of the nicest, clean, organized and east dispensaries I have ever been to. They had different sections for every need and a pretty big selection. Product was surprisingly really good as well. Next time I'm visiting the east, I'll for sure be back. read more

This place runs like a Swiss watch. I was so impressed at how organized and careful this place was. Completely blown away. During this time of COVID 29 fears Insa is South Korea Denmark fabulous! They should be in charge of disease control! If they were we would be doing as well as Jamaica by now. read more

i had a medical episode in your store today. I had forgotten my mobility aid and the staff berated me and laughed at me while I struggled to stay upright and asked for a chair while completing my order. It was the most humiliating experience. Please train your staff to treat your disabled patients like humans! We aren't disabled on purpose. read more

I visited Insa on a spontaneous trip (honestly, only went on a spontaneous trip for Insa ha). This was my second time visiting a dispensary (first time was NETA near Boston). I absolutely loved the layout of this dispensary. It was clean, super organized, and easy. I definitely prefer this layout over NETA's near Boston. The line was not long at all, maybe a 10 minute wait. I bought one giant edible and 10 mini edibles (all chocolate bars) and that hit my limit for the "day" (I put in quotations because there is a NETA down the road if you want to double down). Our cashier was going to let us go through again but we ended up getting a different guy who wouldn't let me buy more (I understand, he's following the law). NETA is definitely more relaxed on that part but it is what it is. The prices were a little bit higher but the flowers were hard-hitting. You get what you pay for at Insa, no doubt. Parking is a bit weird, you have to use the roundabout and go straight until you see traffic cops guiding you in. Parking is plenty. Overall, this was a great visit and I definitely will be back. read more

First time here. Very organized. Good products. You can go inside or order online and pick it up in 15 minutes. Located in front of a beautiful walking trail. Wait time is close to none. read more

I visited INSA early afternoon on Good Friday. This was my first experience buying legal weed, and I have to say it was a good one. I had a little confusion about which line to be in and where to check in, but that's just me. The set-up was very efficient, and employees and fellow customers all seemed very mellow and friendly enough. I had to wait in line for a few minutes outside and then a few more inside. It kind of reminded me of waiting in a bank back in the day - except the tellers are bud tenders. I wanted to try a few different things including a vape pen and some pre-rolls, but was unsure what strains to order. My bud tender was very polite and we discussed my habits and preferences and he was able to help me choose a few things. Then we proceeded to the register and I paid in cash, although it appears they accept cards. On the way out, a male employee held the door for me and offered me an "I bought legal weed" sticker which I accepted in good humor, although I live in a non-legal state. All in all, a very interesting and pleasant excursion. I was kind of nervous when I arrived, maybe because I'm from a state where recreational cannabis is not legal, but I relaxed once inside because the atmosphere is very chill, and the employees were courteous. I definitely plan to return to shop at INSA again. read more

You have to wait in line outside, to wait in another line again once you get inside. They need a person answering questions to FTPs while they are in line. Or they need two lines, one for people who know what they need, and one for FTPs who need more time with Qs. If you don't have 2hrs don't go. Even their call ahead takes a minimum 30min and your still limited to what you can buy so you'd have to call every 1/2 hr to get supplies. Either way your investing 2hrs from what I've seen. read more

I have bought weed all around the area and wanted to try Insa. Too many good spots so need to over pay for a trash product. Not friendly and poor product read more

i just got back from insa. when i open my bag that they staple together and the seal of the jar was off then i put it on my scale it was 2.84 grams .i only got 2. so look at your stuff before you leave the store. read more

Kickin'. No line. The people were nice. I was treated well. Quality products, but I wish they had kief, it typically is less $$. The thc vaporizer pen products are a cut above. I can almost guarantee that things will improve for you if you come here. read more

INSA is the best...always friendly and helpful. Not sure what to get Ask - they will steer you in the right direction...great prices as well. Have also used NETA who were horrible...rude-did not know what they were talking about on product..confusing..long waits..in Northampton area INSA is the place to go! System puts me in California - No way in hell would I ever live in California with the nuts.... read more

The very best big fancy dispensary I've been to. Extremely busy but they handle it very well, and the product and people providing it are both pretty choice. Pricing is comparable to everywhere else in MA. read more

Staff appeared well informed, took their time with relevant questions. They do run out of products quickly. They were so busy, on checkout, great staff member asked is this " what you want " Fortunately, i found the person who picked the products had picked wrong one. Glad I found mistake, before leaving, which was corrected. read more

This is a really cool place! I would definitely suggest ordering online for pickup so you don't have to wait in the long line to get inside. (When we got there there was a line almost around the building because only a certain amount of people can come in at a time). Everything we got we really enjoyed. I would recommend the gummies as they were really fun. The chocolate is good too but it made us feel too lazy. Depends really on what you like I would say. All in all not too far from our house I think we will be back again soon. read more

Leaving one star here. Nothing to complain about their herb or other products, but I am leaving one star for their glass products. My boyfriend went and and bought a new waTer pipe. We had it for exactly one day and noticed it has a slow leak from the bottom. If you look closely you can see a hairLine break iN the bottom. It was not mishandled or dropped in anyway - we had it less then a day when we noticed it was leaving a puddle wherever we put it down. So, we called to talk to INSA staff to see if we could bring it back, and were told there is a no reTurn policy for glass. I suppose this is underStandable, albeit still very frustrating. So, here's your warning, don't buy glass from INSA. read more

Coming from California. I had already experienced dispensaries and legal weed. This dispensary is the most overpriced I have visited yet. Prices here are crazy here, be ready to spend a lot of money for very little weed. Staff isn't quite as helpful and as kind as you'd expect to be. Not much options of flower or anything at that. I wouldn't waste your time coming to this dispensary. read more

BEST cannabis shop around ERIC he is the best person to get waited on by great guy helps you very nice and helpful he is one of the best and the management is great always willing to work with you and they stand by all there products no questions asked my opinion is that INSA is the best dispensary in the area hands down im just going to put this out there do yourself a favor don't go to NETA they dont stand behind anything they sell and the staff are a bunch of ASS#$%&s plus your get no deals at all if you havent been to INSA go you wont regret it NETA BLOWS INSA also has the best rewards in the industry money adds up fast read more

Great product but exorbitant prices. Coming from CA I was aghast at what they charge here but hey, I understand it's making the roads better to at least the moneys going to a good cause. read more

Least helpful staff. Good selection of products. Be prepared to wait. This place is under managed and under staffed.

Needed cbd gummies for my anxiety , guy sold me gummies with cbd and thc in them without clarifying the difference. As someone who's very sensitive to thc I can't understate the anger I felt , I have a job that tests for thc and this guy who just want to make a sale has potentially jeopardized that job so fuck this place , be careful with what you buy there and do your research because I now don't trust the salespeople read more

This is the best recreational dispensary in Massachusetts. The customer service, general vibe of the building, discreetness and earnest care of the staff for your needs is unmatched. Some other dispensaries are sterile and feel almost like a doctor's office, and while there's definitely a place for that, Insa is the opposite - warm and welcoming, like a cute coffee shop. And their product is fabulous. read more

Rosario works security and is the best! He greeted me and could tell I was a new customer and helped me into the store and informed me of the protocol of how everything works, then hooked me up w a budtender. I was super grateful for his courtesy and professional service. Thanks so much Rosario! Would definitely come back! read more

Third time coming back here and once again was a great experience. Sean took care of me, my girlfriend and my mother and made it a fun and educational time. He was very helpful and knowledgeable with recommendations. Will be coming back in the future to purchase. Thank you Sean! read more

The products are great, descriptions and staff pics are invaluable, but most importantly the staff is great. Tristan helped me yesterday, and he talked me through what I was getting, asked important questions, and made the experience great. read more

This place will rob you. Do not come here. You have to wait 2 hours to get a small amount of weed and it's way overpriced.

I'm from a non-legal state (Texas), so I attempt to visit as many dispensaries as I can in legal states. I was in CT and this was the closest adult use location. The staff and experience was all good. The staff is knowledgeable, friendly and helpful. Prices were a bit high, but you gotta go with the market price. Selection was good....finding the actual shop took a bit, but know I know!! All in all...good experience. read more

Over priced and they weren't able to take debit cards and didn't tell me until I went to cash out. Super frustrating that one of the three people who greeted me couldn't tell me cash only. Ya they have an ATM machine but there was a line so I left. I'll do NETA now read more

I have SEEDS in my chem 4 7g bag of flower the time before this I got preroll and they were terrible staff aren't as nice as other dispensaries the live sugar is yummy tho but will still not return read more

My regular recreational go to. No stupid complaints about price- if you're walking into a rec facility you should know you're going to pay taxes. Yes, like everyone else I can get very good marijuana from very nice people on 'the street' for cheaper- and I do! But, I like having the full biological profile of the flower, concentrates that are more clinical in manufacturing, and occasionally a high end strain of flower that the street doesn't have. INSA has given me this consistently since they have opened. They usually have a decent variety and even on days they don't they at least will have 1-2 strains of flower that are much better than local recreational competition. The concentrates are pretty good as well. Every once in a while staff will have their moments....;-) but overall are friendly kids who do a good job of at least being nice to ppl- especially older patients or customers who may not understand certain things about the products. I do wish hours were a tad more 'extended' on both ends of the spectrum- ie: opening earlier and closing later, but I understand there may be internal reasons for that. Wait times for reserve ahead are almost non existent...off peak lines are usually short. Area is very nice. Parking is fine. read more