Worked with my insurance to get everything covered. Got my car back to me super fast right at…read moreChristmas time. Super easy to talk to. Very easy to deal with. Super nice guy.

S&M Auto Body came highly recommended I now understand why. Super friendly, honest, and fast. It…read morewould be my first recommendation if ever asked if I knew an auto body place! Even better it's right down the street from where I work in Willoughby.

I took my car to Excalibur due to a small accident. They did an amazing job, even fixing hidden…read moredamage I wasn't aware of. The outside of the car looks like a new car. (Too bad there wasn't an accident-related reason to clean my messy inside.) The repair took much longer than I expected, but I had a rental car the whole time. The people were great. My only slight issue is that they didn't communicate about the delay. However, they are the best repair shop I have ever used.

I have to say to anybody looking to get any body repairs done to their car. Call Excalibur. Ask for…read moreEmily. That's who I spoke and had the pleasure of dealing with. Total professionalism all the way through. Always answered her phone and called me when she said she would. If your vehicle needs body repair done. Call Excalibur. You'll be glad you did

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

Joe has sold me cars and fixed my cars. Always a great deal and stands behind his work.read more

From the owner: collision repair, custom paint and auto salesread more

Very honest Old School Does Professional Work he is a no nonsence…read morequitet Owner which has had over 50 years experience and very honest.

SUBJECT: KEN'S GARAGE, WICKLIFFE, OH On Oct. 28,…read more2024, I took my car for repairs to Ken's Garage, in good faith. The check engine light was on, as well as a diagnosis of 'replace catalytic converter' from Auto Zone. I asked Ken if he could fix my car, he replied 'yes, with a price of $300 to $400.' On Oct. 29, he replaced the catalytic converter, downstream sensor as well as a front pipe. And a surprise bill of $970.01. Three weeks later, the light came back on again. Saw a retired mechanic for advice, he said Ken is responsible since he fixed my car, Ken became angry when I mentioned that. I also went back to Auto Zone, same diagnosis. Returned back to Ken's. On Nov. 21, he replaced the converter again, said said the converter he replaced was defective. Three weeks later, the light came back on again. Went to O'Reilly's, same diagnosis, besides a 'bank one', sensor diagnosis. Returned back to Ken, he became irate, lost his temper, yelling, and said he would not replace the converter again ( I did not ask him to do that) and he would not fix my car, that he was not responsible. I became upset. He then told me that there was nothing wrong with the original converter. Surprised, I asked 'why then would you replace a good part, if it is not necessary. He became defensive, yelling - 'accused me of insisting' that he replace the converter. I did no such thing. He lied. He never called me to say the converter was okay. I replied that since I know nothing about cars, I would not insist anything because I am not a mechanic, you are'. He proceeded to tell me he only told me that the converter he replaced was defective, so he would get reimbursed by the supplier. Isn't that dishonest??? After all this, my car is still in the same condition as in Oct., only at a $970.01 loss. I took my car to E Check and it failed. Ken's so called receipt was not acceptable. They had to make a special call to get me a waiver, but my car is still not repaired. He is blaming my car and not his work. Thanks for nothing, Ken! Recently, another mechanic put a diagnostic on my car, pin pointed an upstream sensor, said codes means many things, and the bank one is an upstream sensor that Ken should have replaced in the first place and avoided all this trouble. Ken did not act in a professional manner, refused to finish the job. Ken was attempting to blame me, a senior widow, spoke very disrespectfully - that he should be ashamed. When other negative reviews are on his website, he writes a rebuttal and blames everyone except himself. I have the diagnostics as proof, other mechanics as well as E Check. Out of 1 to 5, he deserves a 1, the lowest Annie B.