It's been a few years since I've used them , but they were fantastic when I did . The last time I…read morecame in , I had asked how much it would cost to remove some paint traded in a minor accident caused by a senior citizen driver . I went there to get an estimate because she was going to pay cash for the repair to avoid risking having her insurance canceled . The technician took a look at it and said "I think that will buff out" and before I knew it he was running an extension cord out to my car and buffing out the damage . I was able to call the lady and tell her that she didn't owe me anything because of their kindness . When I have gone in for paid jobs, they've always been professional and worked with me and the insurance company .

The business doesn't practice good business practices. I was quoted a price and when I went to pick…read moreup the car it was $200 over my quoted amount and the only explanation was "the price is fair." I was told I would be given a cash discount that did not happen. Took the car in for front end damage and cosmetically it looks ok but now I have to pay someone for a wheel alignment. It seems if they were putting my front end back together and charging me over my quoted amount they could have aligned the wheels. I can't say I need auto body shops alot but I will not recommend any business that has bad business practices. I read the reviews and chose this shop based off those reviews, but the reviews don't reflect the service I received. Very disappointed customer!!

Worked with my insurance to get everything covered. Got my car back to me super fast right at…read moreChristmas time. Super easy to talk to. Very easy to deal with. Super nice guy.

S&M Auto Body came highly recommended I now understand why. Super friendly, honest, and fast. It…read morewould be my first recommendation if ever asked if I knew an auto body place! Even better it's right down the street from where I work in Willoughby.

Great work for half the price of those fancy body shops where you are paying for the leather couch…read more& plasma tv in the waiting room! Jim & his crew have done work for me twice & each time I have been very happy with the results! If you are shopping around for prices definitely stop by Eastlake Body & get a quote.

As a yelper i frequently forget that Yelp should be used for reviewing all businesses not just…read morerestaurants. I purchased a new truck and after much deliberation I decided to get a spray in bed liner. Naturally I did quite a bit of research and while I preferred to get one from the factory I found a much better solution in d&s automotive. I learned quite a bit about spraying bedliners there are pros and cons and certainly have its share of detractors. But Anthony at DNS did a good job of educating me and certainly the price point was within the budget of what I wanted to spend. The two main spray in bedliners I was considering were rhino and Line-X. Well generally they do the same thing what I found was rhino lining which is sold and serviced by d&s is simply one product. No difference in color thickness or options or add-ins. Line-X which I'm certain has its fans gives you the option to add in ultraviolet protection certain thicknesses they can even tint the lining so if you're a fancy fellow that wanted a red line x sprayed in you could do that. But it also added in to the price as well. Generally DNS sprays in your rhino lining and mine cost me out the door $580 with tax. This is my first pickup truck and I don't like stuff sliding around in the back of the truck and this textured surface will certainly limit that. The quality of the work that they did was surprisingly good. There was no overspray or thin spots and I couldn't find anything to get upset about not that I was looking to get upset but they did a really good job and I'm very pleased with the outcome.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

Joe has sold me cars and fixed my cars. Always a great deal and stands behind his work.read more

From the owner: collision repair, custom paint and auto salesread more

SUBJECT: KEN'S GARAGE, WICKLIFFE, OH On Oct. 28,…read more2024, I took my car for repairs to Ken's Garage, in good faith. The check engine light was on, as well as a diagnosis of 'replace catalytic converter' from Auto Zone. I asked Ken if he could fix my car, he replied 'yes, with a price of $300 to $400.' On Oct. 29, he replaced the catalytic converter, downstream sensor as well as a front pipe. And a surprise bill of $970.01. Three weeks later, the light came back on again. Saw a retired mechanic for advice, he said Ken is responsible since he fixed my car, Ken became angry when I mentioned that. I also went back to Auto Zone, same diagnosis. Returned back to Ken's. On Nov. 21, he replaced the converter again, said said the converter he replaced was defective. Three weeks later, the light came back on again. Went to O'Reilly's, same diagnosis, besides a 'bank one', sensor diagnosis. Returned back to Ken, he became irate, lost his temper, yelling, and said he would not replace the converter again ( I did not ask him to do that) and he would not fix my car, that he was not responsible. I became upset. He then told me that there was nothing wrong with the original converter. Surprised, I asked 'why then would you replace a good part, if it is not necessary. He became defensive, yelling - 'accused me of insisting' that he replace the converter. I did no such thing. He lied. He never called me to say the converter was okay. I replied that since I know nothing about cars, I would not insist anything because I am not a mechanic, you are'. He proceeded to tell me he only told me that the converter he replaced was defective, so he would get reimbursed by the supplier. Isn't that dishonest??? After all this, my car is still in the same condition as in Oct., only at a $970.01 loss. I took my car to E Check and it failed. Ken's so called receipt was not acceptable. They had to make a special call to get me a waiver, but my car is still not repaired. He is blaming my car and not his work. Thanks for nothing, Ken! Recently, another mechanic put a diagnostic on my car, pin pointed an upstream sensor, said codes means many things, and the bank one is an upstream sensor that Ken should have replaced in the first place and avoided all this trouble. Ken did not act in a professional manner, refused to finish the job. Ken was attempting to blame me, a senior widow, spoke very disrespectfully - that he should be ashamed. When other negative reviews are on his website, he writes a rebuttal and blames everyone except himself. I have the diagnostics as proof, other mechanics as well as E Check. Out of 1 to 5, he deserves a 1, the lowest Annie B.

Very honest Old School Does Professional Work he is a no nonsence…read morequitet Owner which has had over 50 years experience and very honest.

Looking for a shop that will promise you good work completed within a weeks time but hangs on the…read moreyour vehicle for 3 or more weeks? How about an owner who lies about claiming to mediate with your insurance company, yet does not? Perhaps you'd prefer a shop that uses tons of bondo then creates waves in the final body work, improper alignment/uneven seams and lacking hardware with no craftsmanship whatsoever? Well, Eastern Body Repair is the place for you! Jim Baron is the mercurial, shady, uncooperative coward and thief running a pitiful scam of a 'business'. This is one guy who must of learned to do his dirty deeds from some sort of quicky on*line course. He'll take your money and never make it right, because he cares squat about your car or you the customer.

Needed a vehicle for a 2 day trip, Starting Sunday and Monday, returning the vehicle Tuesday the…read more18th of Feb. 2025. Went to rental and asked for a Large SUV for Sunday the 16th. They told me the had no Large SUV, just a large Ford Expedition and they were closed on Sunday, so I needed to get the vehicle by 3PM on Saturday. I picked up the SUV just before 2 PM. They took my credit card # for a hold on the Vehicle, but NEVER told me there would be an additional $40 per day on this SUV, because it was XL and not Large. Also they never told me they would charge me for Saturday, even though I didn't need the vehicle until Sunday, because they were closed on SUNDAY! I just wanted to say there was very poor communication on the part of the Rental, not informing me of these additional charges. If I had been aware of the Saturday charge, I would have picked up the vehicle on Saturday Morning and used it for the day. This is not the first time I have rented from Classic, but the first for an uninformed experience.

Great experience, walked me through all the steps needed. Better prices than the National…read morecompanies. Only thing is I wish they had more LARGE SUV'S, being a family of very tall people it is greatly appreciated. Maybe if you order farther ahead, we were pressed for a long ride for family funeral.