Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's…read morelong overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. My son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. My son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. A real bummer, places needtobeethical

Amazing street ware store! Beautiful shop, great selection of brands, super friendly employees!…read moreStop through!

My visit to this store on Hamilton Rd. in New Albany was easier than I expected. At my age I am…read morevery particular about my feet. Saylor waited on me and what a pleasure! He was kind and patient, and after my evaluation he recommended 3 different shoes. He explained he reasons for the shoes he chose for me and was right on the mark. The shoe color I chose was out of stock for my size but Saylor assured me I would have it quickly, delivered to my home from the Lewis Center store. Not having my size in stock is the ONLY reason for not giving 5 stars

Overall, I liked the experience and would come back. The evaluation process was interesting, and…read morethe consultation went smoothly. Afterward, we looked at a variety of shoes, and I appreciated the selection and Zach was helpful and knowledgeable. During the conversation, I mentioned my doctor had recommended that I check this place out. That's when I realized I should have received a 15% discount, but it wasn't applied.Maybe I didn't spend enough. The store didn't have my size in stock for the shoe I ended up choosing, but they were able to order the shoes from their Wooster location. Prices are around $150+ for shoes, and inserts are optional at about $50 a pair. I would shop here again, and they have several locations around Columbus.

If you like personal service, this is the store to go to. Abby helped my elderly brother and…read moresister-in-law. She took time and patience with each of them while taking care of two other customers. I was impressed by her knowledge of the right shoe for their specific needs. My sister-in-law wanted a really pretty shoe. However, Abby told her that she may need a shoe with better support. My sister-in-law agreed however, Abby brought out a shoe that was similar to the one she was looking at and she was happy! We never felt rushed or waiting for her to come to assist us.

Lucky Shoe Store is a hidden gem in the Polaris Mall. My wife and I sat down with a very patient…read morestaff and found the best shoe for her and her specific foot accommodations. One of the all stars who works there is Lindsay! Kind, funny, and very informative. Great prices too. 5/5!

Never been to a fleet seat before was welcomed by Randy at this location with a warm welcome. Randy…read morehelped me narrow down some really great options and was very helpful and knowledgeable. Appreciate all his help!

Fantastic service-measured, analyzed step and made great recommendations. Offered very generous…read moremilitary discount too. Excellent choice if you need running shoes

I love the quality of my dance shoes I get from Ballroom Trends…read more The owner, Linda Youkam, took time to meet me and customize my order. I have a pair of red crocodile, black low heels, and leopard mid-level height that all make dancing easier.

I live in Denver, Colorado, but previously am from Columbus and danced with Ohio State University's…read moreBallroom Dance Team. When visiting Columbus over the December holidays, Ballroom Trends was recommended to me by my ex-ballroom dance coach, who is well known in the Columbus dance community. In need of a pair of dance shoes, I visited the business and was impressed with the owner's knowledge and selection of products. With her great assistance we found a pair of shoes that fit well and were well equipped for my dancing needs. This business requires payment in cash or check. Though it was a struggle to come up with enough cash on such short notice, I gladly did so because I trusted this business, the expertise, and the shoe. When I arrived back in Denver in early January I danced once in the shoes and was greatly satisfied. However, upon putting them on for the second time the buckle broke off, rendering them unwearable. I was obviously very surprised and disappointed that a shoe would break after one wear, but expected Ballroom Trends to replace or refund the shoes as the break was clearly a manufacturing error. Rather than agreeing this, however, Ballroom Trends asked me to ship the shoes back to the manufacture and settle the issue with them myself. I spoke with the manufacture and they seconded what I believed all along, that it is the vendor's responsibility to rectify this situation. Though Ballroom Trends did also contact the manufacture about this issue, they have been unwilling to pay for the shoes, repair, or even shipping. I find it unreasonable that I,the customer, am expected to be responsible for rectifying this situation. Asking me to pay even more money to have a repair done to shoes I have worn only once is unacceptable. I trusted Ballroom Trends to sell me a quality shoe that I could enjoy for years. Not only have I been without shoes for a month because of this situation, this business has been unwilling to stand by their product and provide good customer service. I do not recommend this business to anyone in need of ballroom dance shoes or clothing, as the customer service and product dependability is abysmal.

How many times have you encountered a specialty store that lived up to your preconceived notions…read moreabout the business, but surpassed those ideas? If your answer is "Never!" or "Not very often!" then I will tell you that I was a member of that club. That was true until today. I have Parkinson's Disease, which affects my gait when walking and erodes the strength in my muscles, especially my legs. However, a friend suggested that I make an appointment at the FootWorks store in Pickerington, Ohio, and just see what they can do for me. She allayed my concerns that they "would only want to sell me orthotic inserts." she told me this store would talk to me about what I needed to ease my pain and suffering, yes suffering. My wife and I made an appointment, and due to a customer cancellation, we were able to get in earlier. So, today we went to the store. Justin, co-owner, greeted us both. Then, he talked to me about my needs. I explained my need to get shoes that fit properly and allowed me to walk safely. My wife and I are participating in "Moving Day" in October, to support the Parkinson's Foundation by fund-raising and walking a full mile course. Even though I have contracted painful cellulitis in my left leg, I am still determined to complete the distance. Justin was friendly, helpful, and knowledgeable, and "willing" to work with me to provide the tools (shoes) to accomplish my personal goal. I knew my own shoes did not fit and caused even more pain and trouble. He measured both of my feet and told me he knew why I was having pain. My own shoe, a size 11, was not the correct size for my feet. I am really a size 12 1/2. No wonder I had blisters, bruises, and my feet hurt all the time! What a relief to hear that something could be done! But, only buying shoes that were my correct size was not the answer. I needed shoes that supported my feet, alleviated some of my pain. Justin showed me several different walking shoes "in my size" that surprised me with how comfortable they were. My walker is used for mobility, and as Justin and my wife watched me walk down the hallway, they remarked about how I was standing taller, my ankles were unlocked but supported and I was not dragging my feet, as I normally walk. (A common characteristic of people with advanced Parkinson's Disease). My belief about any business has always been that "customer service is the hallmark of any company." If you feel the same way, then check out FootWorks where you will be given outstanding customer support and shown quality products for your foot needs. The FootWorks Store is highly recommended by my wife and me. I ordered a pair, but will sadly have to wait till next week to get them shipped to the store. However, I have waited far too long already to get good shoes like these, so one week isn't really that long. Besides, I need to heal from my cellulitis so that I can continue my mile-long walking goal with my team. Maybe I'll see you on Parkinson's Moving Day. We'll likely recognize each other by how comfortably we are walking around on the trail!

Best in the state. Period. Everyone I recommend that has gone here has benefited to a much better…read morequality of living. I've sent 30 years and 80 year Olds there all with amazing results. The feet are more important than we know, and certainly nothing we put much thought into until something is wrong and quality of life stinks. Here they truly care and help to improve your general health and well being.

Everything very easy to do business with. Wide selection of great brand and an excellent tailor on…read morehand to make sure that you have a custom fit and professional look

I love everything about this unique store! If I want to get some casual smart outfits..this is the…read moreplace! It's also great for buying my husband shoes, slacks or casual shirts. My go to for gifts, a great selection of charming small items...I love to buy my friends the Newton gold bead bracelets...but the best part is the service. They treat you warmly, they remember you...and wrap the gifts ..beautifully and free of charge. I'm grateful this independently owned store is part of my Kingsdale destination...keep up the joy, marcia McLane

Online buyers beware... What I saw online was not what I…read moregot. While the bag was authentic, it was not unused. Here's what I suspect (and I say "suspect" because customer service never explained): the bag was on display in the store for a prolonged period of time and suffered sun damage. Was there any indication of discoloration in the product description? Nope. It's actually appalling, the damage is so bad. Like over $350-for-a-redye bad. Thankfully, even though the item was final sale, customer service did rectify the situation with a full refund. I'm so sad though...that behno bag is sold out everywhere. I hope Rowe reexamines how they handle delicate merchandise like suede so that the quality isn't compromised. I would've expected higher standards from an upscale boutique.

Fun boutique with light colored clothes!…read more It's small and a bit tight to walk in here. They've got candles, bottles, jewelry, clothes, cards, and other fun feminine stuff. Prices are elevated here but I'm sure it's quality and unique. I'd come again! The staff greeted us and were fashionable to look at.