I kind of appreciate the lack of human interaction! The teller machines inside do everything I need…read moreand they're fast, but that's only when I even need to go inside. Chase does an amazing job in keeping there app updated and I can do 99% of everything I need wherever I am from the app.

I took my mother to this location to notarize a quit claim deed, only because she banks with Chase…read moreand it is close to her home. A young man who states he is the only notary at this location assists us. I gave him my driver's license and my mother's ID, along with the document. He looks at my mother and asks her if she knows what this document is? My mother is elderly, she knows what it is for but at times she is forgetful, That is the main reason I am filing the quit claim deed so no one can swindle her out of her home, plus I can speak on her behalf with the mortgage company, not that it is any of his business. He stated that if he notarized the document I could take my mother's home from her, I told him because she still has a mortgage, the mortgage company has a first-place lien. He called both the Macomb County Register of Deeds, and Chase Mortgage and I could tell they told him the same information, I let him know I work for a mortgage company. He stated he was not comfortable notarizing the document and advised that I go to my bank which is Huntington. I went to Huntington and immediately got the document notarized. I told the notary what happened she was appalled. She stated the purpose of a notary is to witness the signatures and notarize the document if there is proper id to make the right people are signing. My mother and I both had the proper Identification not sure why I was treated with mistrust as if I was out to take from my mother. I normally do not write reviews that are negative, but this young man needs to be informed, I had the day off to take care of my mother's business and he wasted a whole hour stalling because he was uninformed. I am going to switch my mother's account to Huntington thanks for the referral!

Terrible experience with Isabella Barone. DO NOT use her as your loan officer. Thankfully I was…read moreable to complete my multiple loans elsewhere, but she is totally incompetent.

I completely agree with the other reviewer of this branch: the customer service here is personal…read moreand outstanding. Definitely a throwback to the days of classy and caring concern for their customers. I had banking issues that I had to address regarding care of my recently ill Mother. Sandra H. stayed after closing time on a Saturday afternoon to make sure everything was handled properly. Her colleague, Andy, was also immediately available and completely helpful when I had follow up concerns. I can't say how much this meant to me. This branch is small and unassuming, but mighty on customer satisfaction. I have never found it too crowded or failed to find parking. The staff is always friendly and patient. I will go out of my way to use this branch when I need to do banking at a FifthThird location.

Horrible horrible place to bank at. Please do yourself a favor and take your hard earned money…read moreelsewhere. Tried to file a dispute called back days later to check the status and hasn't even started was just supposed to know i had to go into office again and fill out a form when the lady leaving the bank said 7-10 days should be taken care of. Juts bad communication overall. At the end of the day it's not their money so who cares.

My appointment got rescheduled twice, but instead of calling me I drove up there and found out they…read morejust canceled it without ever calling me. Then stated they didn't have my number but somehow early in the week was able to call me to confirm the appointment. Bad business

I have been with CFCU for several deccades. No oroblem with simple transactions once I started…read moredealing with large transactions. Many problems mistakes. Errors denials that threatened my credit rating with delays created. They even refused to open up my debit card limit for a cruise.$200 put all our xmas cruise in jeopardy. My wife died, this was for my 15 year old twins. All CC open with a phone call. Would not RE- notorize a life insurance policy. The teller would not even talk to the original notary about the issue! Told me my MM would cover checks, it did not. Removed 50K she could care less. Removing another 50K when i button up everything with Genysis. 6.75% on Genesis checking, printed new debit card and checks in the office. Had no problem opening debit limit with a phone call. Couldn't be happier. Oh CFCU never sent promised checks till a month later. GENYSIS had some temporary checks immediately. Go to where you are treated best. The sarcastic attitude was not appreciated by one woman.

Best Credit Union ever. Great experiences with loans, so fast and thorough. I would highly…read morerecommend d all your banking needs with them.

this is for first state bank the institution in itself. I did a bridge loan with this bank and…read moreclosed on my home in May of 2025. I started the process in March of 2025. it was a bridge loan. I found a home and sold my home within a few weeks of finding a home. This is not at all surprising giving the shortage of homes , etc since 2021 ( Covid) . it was the mortgage bankers idea to pay off 7600 in credit card debt to lower my debt to income ratio. These incompetent losers sent me a letter 6 months later saying that my loan closed so fast they did not have time to include the payments they made to my credit cards. NOW! they send me a letter want all the money upfront within ten days. With all the technology in place, I'm going to assume they have done a few of these loan types in their very large banking history. They use the most lame excuse an institution can use and blame the sale of my house sold too quickly. DO NOT TRUST THEM. THERE ARE MANY OTHER INSTITUTIONS. I trusted my realtor and should have done more research. THIS BANK IS A SCAM!!

HOMETOWN BANK!…read more Though I work and not live in Eastpointe, I consider this bank MY hometown bank. The staff are friendly and the services are really good. I started banking here at the advise of a friend who pretty much told me they have the LOWEST fees. Drawbacks: (1) They are ONLY located in SOME parts (Eastern part) of Macomb Countyand (2) They are only open late on Fridays. If they would've opened later on weekdays, I would have given them my 5-star rating. GOOD BANK overall!

I've been to Comerica Bank on several occasions... NOT a lot of of the reviews I do our only 1 star…read moreI like to at least give business the benefit of the doubt... unless certain situations especially with a corporate institution such as Comerica Bank or any other MAJOR chain INSTITUTIONS LIKE WALMART OR MCDONALD'S OR SOMETHING EVERYTHING SHOULD BE THE SAME AT EVERY LOCATION YOU GO TO. That's the purpose is to train every employee whether you're in-state or out-of-state to do what corporate does and follows their rules. The reason for the one-star is because the tellers are extremely rude the lines are always long and I've waited 45 minutes just to speak to somebody regarding a loan. This is what made me decline being a member unfortunately my employer is the one who has the business account here and pays me with the check from Comerica Bank so when I can't make it to my credit union Which is far from my work I have to go to Comerica Bank because that's where my checks are from and they charged me $10 to cash the check that is from the exact same bank that wrote the check!!! It makes no sense to me I can go to the party store and cash it. For .60¢ wow They really screwed me over I see how they make money.

I put $50 in a savings account and was transferred to Texas for 2 years…read more When I went to bank on Monday they said account was closed I said I did not close They told me account was charged $5.00 a month for inactivity So my $50 instead of getting interest and getting larger I had zero balance and closed account Now that is Inconsiderate Banking Lucky I did not have $500 in there and they did it To someone on a fixed budget that $50 could have bought some gas or groceries Instead I got Unfortunately you have ZERO balance SORRY

I've been with them for 12 years now and it's great to have one close to home. This place was very…read moreclean and the employees were very nice and helpful.