This place went downhill after Covid. We brought our stepson there since 2010 and they were great…read more They had a bunch of turnover and no longer take any interest in patients. To fill a cavity is a 3 month wait and when I sent my daughter in w my mom bc I had to work, they needed to call me like I didn't follow a rule. They've cancelled appointment on me multiple times as well. Also, when my daughter needed to see an orthodontist they took X-rays to provide, which took over an hour and very unprofessional bc they used phone flash lights to look at the X-ray? Then the ones they provided were not them and we knew this bc she had braces and a bracket was missing. Stir clear of this place. They are a factory and just want your business but won't do a good job of keeping it.

They are great with kids once you do get in. However they do overbook and this really complicates…read morethings. We were scheduled to at 8am, we were the first people here to sign in. We sat in the waiting room for an hour before we ever got seen. This makes it really hard for working parents. So disappointed with this aspect of the clinic.

Where do I begin with the wonderfulness factor? From the receptionist on the phone before the…read moreappointment, to the cheerful and kind front staff during the appointment, free FRESH coffee, and Dr. Cherry who I wish could be MY dentist...amazing! This was my daughters very first visit, and I can't imagine a better experience than the one we had! Thank you!

Terrible management, communication, work atmosphere. Dentist is unprofessional, belittling, and…read moreterrible to staff! Do not recommend this practice to anyone looking for an employment that you will enjoy working for!

Dr. Mary is truly one of a kind -- she was born to be a pediatric dentist!…read moreEven after we moved over 30 minutes away, there's no question--we still make the drive just to see her. She's that amazing. Dr. Mary has the kindest, fun spirit. During a recent visit, she was literally singing my daughter's name while treating her for a cavity--turning what could have been a stressful moment into something sweet and calm. She even went above and beyond for us during a dental emergency on a Sunday, showing genuine care and compassion when we needed it most. I can't recommend her enough. If you're looking for a dentist who makes kids feel safe, loved, and even excited about going to the dentist--Dr. Mary is the one!

This office deserves a 1. The dental hygienist and Dr. need more training on caring for kids with…read morespecial needs. They are rude and don't try to explain things to the kids. I ended up explaining to the dr that she was special needs and gets overstimulated and she just stood there and acted like she didn't care.They ended up hurting my kids mouth shoving a plastic x-ray thing in her mouth. Last visit we had with them was awful.

I just wanted to take a moment to thank Dr. Jenny Jackson and everyone at Asheville Pediatric…read moreDentistry. My daughter was born in November and had a tongue tie, a condition which we found in our circumstance would need to be corrected. Dr. Jackson was so wonderful and scheduled us for the same day(she was even going out of town that night and she stayed late for us to complete the procedure!) Even after the procedure the follow up was amazing. She gave us her personal cell phone and was available to us anytime we had any questions.

Dr. Jackson will tell you herself that she is very proactive about dental health for kids, which…read morehas meant some work for my kid (ah, genetics). Nevertheless, my kid has had such a positive experience during her visits that she says she wants to be a dentist like Dr. Jackson when she grows up. If that isn't an excellent recommendation, I don't know what is!

We really enjoyed our visit to Smile Place…read more In short: friendly team, fresh and fun atmosphere (including the VW camper), all new up to date equipment and technology, clean, and great location. In long: Dr. Matt and his team were friendly and warm with my girls. The girls absolutely loved the VW camper and enjoyed finding other parts of the camper throughout the office. Covid precautions: call upon arrival, temperature scans, and everyone wears PPE. Atmosphere: The colors are fun for children but not headache inducing as other places catered for children. There is a giant pastel map on the wall which is adorable. Plenty of seating. A coffee bar. Clean atmosphere Team: Friendly team and I especially enjoy that they speak to your children in a warm, friendly manner but not in that patronizing. high-pitch pattern baby talk. They discuss the importance of dental care with your children not just you. This is great because the kiddos value the professionals' feedback and know that it's not just mom nagging. You can feel their smile in their voices and see them in their eyes. I am happy to have found this location. I'm even more impressed that my recently turned three-year-old sat through her x-rays with no problem because she trust the staff so much. Thank you.

We went for our little ones first visit and I cannot stop talking about how great everything was…read more We had such an amazing experience from start to finish. Check in was a breeze, the lobby was geared for kids and everyone was so friendly! Dr. Matt was amazing! He was so gentle and kind to our boy! I seriously cannot sing their praises enough! Our little one loved the dentist after this visit.

After being a faithful patient for 9 years, my extremely medically complicated child was denied…read moreservice b/c we missed an appt.. So, they dropped us. My child was recovering from surgery and got the flu, and I forgot to call to reschedule. We have SO much work we need to get done in her mouth and sorry, you can't come here anymore they say. Are you kidding!!!! Do these guys even have a heart! My daughter has been through hell (Diabetic, kidney disease survivor and a cancer survivor) and we were told sorry, hit the door. After going there once again for 9 years!! Who does that? Now I am struggling to find another dentist locally that takes medicaid. After explaining this over and over, they couldn't have cared less. I realized then we deserve sooooooooooo much better than this, and so do you! Do you not go here!! They don't care about your situation no matter what it is.

Poor Attitude Bad Work…read more July 2019 I arrived for my daughter's appointment. They did not have her appointment on the schedule. They worked her in. July 2019 my daughter was x-rayed. The hygienist said the x-ray looked great, no cavities. The dentist came to examine and said my daughter had 3 cavities that needed fillings but, they would wait and x-ray in another 6 months. January 2020, my daughter again had x-rays. I was again told she had 3 cavities. She was scheduled to have the 1 on the one side fixed separate from the other side. The soonest appointment they could get her in was April 2020. April 2020 COVID - appointment cancelled. End of May 2020 my daughter got in to have her filling done. Upstate said she had 1 cavity on the one side and two on the other, between her molars. The office said they had a COVID policy that all staff & parents would wear masks. The assistant entering & handing things across my daughter to the assistant was not wearing a mask, the receptionist was not wearing a mask, several adults accompanying patients were not wearing masks. The staff members not wearing masks had the masks on their chins. I reached out to the office in writing regarding their staff not following their own COVID-19 policy. I received a nasty response telling me to find another dentist. End of June 2020, I had my daughter's records transferred to another dentist. The new dentist looking at Upstate's January 2020 x-ray spotted an additional cavity that Upstate did not see. She had 2 cavities on each side between her molars, not 1 on the one side and 2 on the other. Upstate had missed a cavity. The new dentist also did a new X-ray finding that Upstate did not remove all of her cavity when doing the filling that they did last month. Part of the cavity is still visible on the x-ray at the filling. The unpleasant response I received telling me to find another pediatric dental office was a blessing in disguise.

This place just blows my mind. None of the staff in the front is wearing a mask. I'm sure this will…read morebe a plus for some but it's definitely disturbing to me and anyone who cares about their family's lives. Imagine a dentist office where they literally deal with peoples mouths where they not only allow people in unmasked but even the staff goes unmasked while covid cases are rising. 10,000 lives lost in SC. It would appear Dr. Micheal and the staff here don't think that's a big deal. Good to know. We will definitely not be returning here.

I have been super pleased with Dr. Michael and his team! They are so friendly and genuine. Their…read moreinteraction with the kids is phenomenal and so patient! I am so happy to call this our dentistry home and would highly recommend them!

Had my semi-annual check up and cleaning today. I'm old and not a fan of change. I've been a…read morepatient here for better than a decade, and today had a new to me hygienist and dentist. Well, I'll be darned. Ashleigh (sp?) was one of the most pleasant people I've ever met. Of course, she was professional but also kind and took time to explain everything she was doing and the results. The dentist was a good guy too. Super happy I chose this place for my dental care.

Very frustrated by a $140 bill that came to me. Explanation from staff was that I should have been…read morenotified PRIOR to appointment that extensive Xrays would be taken and I would be responsible for paying for them. Unfortunately, this was not the case. Canceling appointment.