I have been going to Zaragosa Family Clinic for 3 years. They are always fast, friendly and…read moreprofessional.

What a wonderful professional experience from the receptionist through the entire practice. Had…read moreappointment with the Nurse Practitioner who completed though first appointment overview. Went through my medical past asked all of right questions inorder to get a practical treatment plan inplace that would benefit me health wise for the future . Offered me practical health advise that would'nt cost me any out of pocket cash on expensive medications that I could do on my own. Very short wait time from reception to seeing the Nurse Practitioner. I ran out of life saving medication on the weekend after my appointment , called the office on Monday for some samples until I received my new perscription. Fifteen minutes after my call , I had 6 bottles of samples which would last me about a month were waiting for me at the front desk. Yes it is true I havent had an appointment with the Chief Physician of the practice Dr. Douglas Alorgbey but he is the person that approved or hired all of the people that work with in the practice which means to me he must be a well respected Physician that is looked up to as a leader in the medical profession. God bless all in the Zaragoza Family Clinic for caring about your patients.

I came in for lab results. I would assume it should only take about 30 minutes to give them to me…read more My appointment was at 2:30 pm. I was called back by 2:45 pm. I was finally seen an hour later, 3:45 pm. My provider was and has been very patient and thorough, however, after results and any questions I had I finally left at 4:00 pm. As much as I liked this practice I do not recommend it. They do advise of a 24 hour cancellation or there will be a charge and reschedule. I would, also, imagine my time is just as valuable as the office's and the providers. Right?! I'm, also, well aware that my phone call was being listened to while I waited in the room (I got a call asking about how much longer because we had plans). As soon as I complained to my partner and hung up, my provider walked in. I'm thinking of consulting an attorney just to know my rights as a patient and consumer. I want to know if I can charge for my time since the appointment wasn't honored in a timely manner. I suggest you do your homework and look for a provider that has good reviews and little to no negative feedback. Again, this is not my first visit here and ALL my visits have been lengthy.

If I could give 0 stars I would literally went for a shot never had a problem before with the lady…read morethat takes care of me if Im in a rush I tell her my info and she gives it to me but this time I got helped by a blonde young girl told her what I do with the other lady and she refuses to do it then my bp doesn't take which is a known issue with me and they proceeds to get mad at me for telling her never mind it's going to take to long and says seriously lady! Like are you kidding me? You're there to be a nurse to show compassion and you treat someone like that terrible girl can't believe they hire people like that who aren't understanding. Terrible service

My initial visit was a follow up for some recent thyroid concerns, Mr. Almeida carefully analyzed…read moreand treated my concerns, above and beyond that he was able to screen and treat me for additional issues that were either under diagnosed or missed completely by other healthcare providers. Mr Almeida is appropriately aggressive when it comes to diagnosing and treating diseases that can cause long term harm. I couldn't be happier with my decision to visit this clinic.

The WORST place I've been to. Female Dr did not run any tests on me nor listened to my concerns…read morejust sent me with referrals and diagnosed me with Ovarian Cancer. Other Dr's looked at forms concerned because of the diagnosis with no tests. The Nurse was so rude until I began to be rude in return. when Dr asked how I felt she ignored what I was saying to talked to other people in the office about her day then handed me paper work with a diagnosis. No other cars were parked there were no other patients in office and I still wasn't payed attention to.

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

Front office staff is horrible and rude! You will wait 5-6…read morehrs to be seen. This is not an exaggeration. Dr has good personality but what brings this clinic down is the whole staff, how they prioritize walk-ins over appointments, and their personalities. I have changed Drs since.

I love this clinic! The first appointment I had here they took really good care of my son. I would…read morerecommend this family clinic to anyone!

I have been with this Dr for 3 yrs and my patience has run out. How many chances do you give an…read moreestablishment???? The customer services is beyond bad. Right now I'm currently number 6, but started as caller 8 and waited a whopping 30 mins to get to caller 6. All I want is my prescription renewed!!! I tried every other number to see if I could make a break through and all the the extensions had full voicemails or they gave you an email address. Dr. Gonzalez doesn't care how his office is run at all. This has gone on far too long. Can't wait to talk to my insurance provider in search of a new doctor. By the way I've now been on hold for 15 mins and still caller 6. At this rate it's gonna be closing time by the time they answer.

Staff has always been professional and kind. Location is convenient and clean. Wait wasn't long…read more Doctor and assistant listened to me.

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Love this clinical pathology lab facility that is so conveniently located at Terra Luces on 2270…read moreJoe Battle. They are open Mon-Fri from 7:30AM to 4PM. They do close for lunch then reopen until 4PM. The staff and nurses are really welcoming. The place is really clean and offers very comfortable seats. The quality of care provided is first rated.